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Our client is looking for a German-speaking Coach & Trainer to support performance, quality, and development across a busy customer-facing environment. This role is ideal for someone who enjoys developing others, improving processes, and driving high standards of customer experience.
Job Responsibility:
Review customer interactions and identify areas for improvement
Deliver coaching, feedback, and guidance to support team performance
Support training and development initiatives across the wider team
Identify trends and contribute to process improvements
Work closely with team leaders and stakeholders to enhance service delivery
Requirements:
Fluent in German and English
Experience in coaching, training, quality, or customer service environments
Strong communication and interpersonal skills
Analytical mindset with great attention to detail
Positive, proactive, and confident supporting others