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German-speaking B2B Customer Support Expert for Digital Campaigns

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Location:
Portugal , Lisbon

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

1100.00 EUR / Month
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Job Description:

Step into the heart of Lisbon’s tech scene and support one of the world’s leading short-form video platforms. In this on-site role, you’ll help business advertisers use the platform’s products effectively, solve technical issues, and contribute to a high-quality service operation trusted by global brands.

Job Responsibility:

  • Supporting B2B advertisers via email and chat, helping them gain the most value from the platform’s advertising tools
  • Managing end-to-end case handling, from initial investigation to final resolution
  • Troubleshooting technical, product, and operational issues with accuracy and ownership
  • Collaborating with internal Product, Engineering, and Operations teams to push cases forward when additional expertise is needed
  • Identifying recurring issues, gaps, or improvement opportunities that enhance the advertiser experience
  • Upholding high service quality by keeping users informed and driving satisfaction at each touch point
  • Educating advertisers on product features, best practices, and common issue types

Requirements:

  • Proven experience in paid campaign management
  • Degree in Marketing or a related field
  • Hands-on experience in Digital Marketing
  • Previous exposure to a contact centre environment or an advertising tech support program
  • Understanding of the basics of digital advertising and confidence navigating social media products
  • Strong customer service skills and a proactive, solution-oriented attitude
  • Comfortable working independently and collaboratively
  • Speak German at native level (C2) and English at B2+
What we offer:
  • 200 EUR complexity bonus, paid over 11 months
  • Meal vouchers at 7.63 EUR per working day
  • Relocation package including accommodation and assistance with essential admin (NIF, SSN)
  • Supportive team atmosphere with clear processes, quality standards, and opportunities to grow your expertise
  • Training on tools, product features, and advertising workflows

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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