German Social Media Support Specialist Job at Atlean World (Lisbon)

Marketing Specialist | Social Media & Content Creation

As a Marketing Specialist | Social Media & Content Creation, you’ll work on-site...

Location

Germany , Isernhagen

Salary:

Not provided

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Experience in social media management, either in-house or in an agency environment
Confidence with camera work, editing, and short-form content
Willingness to be on camera—likable, confident, and natural
Strong copywriting skills and a feel for great writing in all its forms: hooks, social copy, ad copy, long copy, short copy
A strong sense for social media trends across LinkedIn and Instagram
Interest in veterinary medicine, animal health, and/or software topics
Experience with common social media platforms, ads, and influencer collaborations
Basic knowledge of tools like Canva, Premiere, CapCut, or similar editing tools, as well as Adobe Creative Suite
Strong organizational skills and the ability to manage projects effectively
Excellent German language skills and confident writing in any situation

Job Responsibility

Develop and execute social media storylines across LinkedIn, Facebook, and Instagram
Regularly appear on camera—authentic, professional, and approachable
Manage channels and communities with a confident voice
Identify relevant influencers and creators and collaborate on formats and partnerships
Monitor cross-platform trends and understand which ones matter for our brands
Translate complex veterinary topics into clear, relevant content for both veterinarians and pet owners
Independently produce content such as copy, photos, stories, reels, videos, interviews, and behind-the-scenes material
Film, edit, and produce content that makes our vision tangible
Work with existing templates and create visuals and graphics that resonate
Use modern AI tools like ChatGPT, Midjourney, or Nano Banana to efficiently develop and execute ideas

Fulltime

New

Content Support Agent German Speaker

Ready to shape the experience of millions? Join our dynamic support team for one...

Location

Portugal , Lisbon, Porto

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Native or fluent German (C1 minimum) and professional fluency in English (B2 minimum)
Hands-on experience with Google Analytics, HTML/Web Development, Pixel Data, and APIs
Proven experience in Paid Campaign Management
Degree in Marketing, Communication, or a related field
Background in Digital Marketing
Experience in a Contact Center or Service program for an Advertising Technology company
Strong customer service orientation with a problem-solving attitude
Deep familiarity with social media platforms and a solid understanding of digital advertising
Ability to work autonomously as well as collaborate effectively within a team

Job Responsibility

Handle and resolve technical product troubleshooting and customer support for advertising products via email and chat channels
Partner with internal Product Operations & Engineering groups to solve complex technical, product, or generic advertiser queries
Take an active role in identifying initiatives to enhance service quality and improve the overall user experience
Drive overall CSAT metrics, ensuring high-quality service throughout the customer journey and providing regular updates
Meet and exceed service level agreements (SLAs) across channels
Partner with internal technical specialists to educate advertisers on product features and how to avoid common issues

Fulltime

Digital Customer Service Specialist with German

At PPG Global Business Services in Wrocław, we provide high‑quality support to P...

Location

Poland , Wrocław

Salary:

Not provided

PPG Industries

Expiration Date

Until further notice

Requirements

Secondary education or higher
At least 2 years of relevant experience in customer service
Fluency in English and German
Experience handling complex or escalated customer cases
Experience supporting or coaching others is a strong advantage
Customer‑centric and solution‑oriented mindset
Strong communication and problem‑solving skills
Proactive, organized, and detail‑oriented
Strong collaboration skills and a natural team player
Familiarity with MS Office (CRM/Ticketing tools would be a plus)

Job Responsibility

Handle complex and escalated customer inquiries across digital channels (email, phone, chat, messaging platforms, social media)
Deliver professional, accurate, and customer‑focused support to ensure a high‑quality service experience
Act as a subject‑matter expert for digital tools (CRM, ticketing systems, chat platforms)
Support the optimization of digital service workflows and channels
Maintain and enhance knowledge bases, FAQs, and self‑service content
Coach and mentor junior team members, supporting their onboarding and development
Share best practices and contribute to quality monitoring initiatives
Identify recurring issues, propose process improvements, and provide customer insights
Collaborate with Customer Service Managers, Digital Teams, IT, and Product Teams on new tools and process implementations

What we offer

Work in a pet‑friendly office - bring your dog to the office!
Multisport card
Private medical care
Lunch card
Office parking options
Annual bonus
Spring, Winter & Holiday Allowance
Discounts on our products
Collaborative, supportive, and inclusive culture

Fulltime

Customer Experience Specialist

DentalMonitoring is a MedTech scale-up in a fast-growing medical field. We are l...

Location

Australia , Sydney

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

At least 2 years of experience in Customer Service role or a similar customer-facing role
Knowledge of new technologies, particularly on sales tools, social media and communication tools, softwares and application (Google Suite, CRM/Salesforce, Skype, Zoom, LinkedIn, and Office software)
Exceptional problem-solving skills
Excellent communication skills, both written and verbal
Ability to effectively convey complex information
Ability to remain calm and composed in stressful or tense situations
Positive and proactive attitude, service-oriented
Strong attention to detail and organizational skills, ability to manage multiple tasks and prioritize them
Fluent in English and German

Job Responsibility

Be the main point of contact for DM customers and respond to their inquiries by providing timely and accurate responses via various communication channels (email, phone, instant message, appointments, etc.)
Identify and resolve customer issues or concerns in a professional and efficient manner
Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers
Maintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM) system
Share customer feedback and insights with internal teams (sales, marketing, product, R&D, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvements
Customize new office accounts once the sale has been completed
Drive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfaction
Perform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needs
Maintain excellent communication and service quality with customers to foster long-term engagement

Fulltime

Customer Relations Expert

As a Customer Relations Expert, you’ll go beyond frontline support to own the re...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Proven Customer Support Expertise: Demonstrated track record of delivering excellent customer support, especially in complex or sensitive situations, showing empathy, ownership, and sound judgment
Meticulous Approach & High Standards: A meticulous approach with a commitment to high due diligence and exceptional quality standards in all your work
Adaptability & Resilience: Proven adaptability and resilience, with the ability to thrive in a dynamic environment, manage diverse tasks, and adjust to varying requirements
Proactive & Innovative Mindset: A proactive and innovative mindset, with the confidence to challenge existing processes and actively participate in their improvement by suggesting creative solutions
Interpersonal & Stakeholder Management Skills: Excellent interpersonal and stakeholder management skills, enabling you to build strong, collaborative relationships with internal teams and external partners
Business Proficiency in German and English: Business proficiency in German and English is essential.

Job Responsibility

Master of Resolution: Take ownership of complex and escalated customer contacts by meticulously reviewing case histories, conducting thorough investigations (often with cross-functional input), and driving high-quality resolutions — even when this means going beyond standard guidelines and processes
Guardian of Quality: Perform qualitative assessments of previous customer interactions, providing constructive feedback to our service provider specialists on all previous handlings in a case, to enhance service quality and consistency
Global Communicator: Support multiple markets simultaneously, including both your native language (leader) market and several other (challenger) markets, utilizing translation tools where necessary
Relationship Builder: Engage directly with customers through various channels (e.g., outbound calls, written communication) to de-escalate issues, build strong relationships, and prevent further escalations
Champion of Improvement: Actively contribute to optimizing customer service activities by identifying areas for enhancement and suggesting innovative solutions
Brand Protector: Skillfully manage customer escalations that pose a high risk to our brand's reputation, including those originating from social media, press inquiries, or directed to senior leadership
Collaborative Problem-Solver: Work effectively with internal departments (Payments, Logistics, Legal etc.) and external partners to gather information, align on solutions, and ensure a seamless customer experience.

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review

Fulltime

Customer Relations Expert

As a Customer Relations Expert, you’ll go beyond frontline support to own the re...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

Proven Customer Support Expertise: Demonstrated track record of delivering excellent customer support, especially in complex or sensitive situations, showing empathy, ownership, and sound judgment
Meticulous Approach & High Standards: A meticulous approach with a commitment to high due diligence and exceptional quality standards in all your work
Adaptability & Resilience: Proven adaptability and resilience, with the ability to thrive in a dynamic environment, manage diverse tasks, and adjust to varying requirements
Proactive & Innovative Mindset: A proactive and innovative mindset, with the confidence to challenge existing processes and actively participate in their improvement by suggesting creative solutions
Interpersonal & Stakeholder Management Skills: Excellent interpersonal and stakeholder management skills, enabling you to build strong, collaborative relationships with internal teams and external partners
Business Proficiency in German and English: Business proficiency in German and English is essential.

Job Responsibility

Master of Resolution: Take ownership of complex and escalated customer contacts by meticulously reviewing case histories, conducting thorough investigations (often with cross-functional input), and driving high-quality resolutions — even when this means going beyond standard guidelines and processes
Guardian of Quality: Perform qualitative assessments of previous customer interactions, providing constructive feedback to our service provider specialists on all previous handlings in a case, to enhance service quality and consistency
Global Communicator: Support multiple markets simultaneously, including both your native language (leader) market and several other (challenger) markets, utilizing translation tools where necessary
Relationship Builder: Engage directly with customers through various channels (e.g., outbound calls, written communication) to de-escalate issues, build strong relationships, and prevent further escalations
Champion of Improvement: Actively contribute to optimizing customer service activities by identifying areas for enhancement and suggesting innovative solutions
Brand Protector: Skillfully manage customer escalations that pose a high risk to our brand's reputation, including those originating from social media, press inquiries, or directed to senior leadership
Collaborative Problem-Solver: Work effectively with internal departments (Payments, Logistics, Legal etc.) and external partners to gather information, align on solutions, and ensure a seamless customer experience.

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review

Fulltime

Specialist Digital Marketing

The AKG Group has been a specialist in the field of heat transfer since 1919. Wi...

Location

Germany , Hofgeismar

Salary:

Not provided

AKG Termoteknik Sistemler

Expiration Date

Until further notice

Requirements

Successfully completed degree in marketing, communications, digital marketing, or a comparable qualification
Strong technical understanding and the ability to translate technical input into effective content
Several years of professional experience in digital and/or online marketing, ideally in mechanical or plant engineering
Good knowledge of relevant social media platforms and their professional use, as well as experience with content management systems (preferably TYPO3)
Strong personal interest in new technologies, platforms, and marketing tools
Experience in independently creating relevant content for various channels and target groups
Very good English and German language skills, including strong editorial and writing abilities
Confident use of MS Office applications
Hands-on mentality

Job Responsibility

Taking responsibility for digital marketing and continuously expanding online marketing activities as well as social media channels
Developing content and storytelling concepts for the AKG Group and its products
Creating and implementing creative and innovative ideas to further improve our online presence (website, intranet, social media)
Acting as an interface between global and local marketing teams, product management, and other internal stakeholders
Coordinating with external partners (e.g. agencies)
Monitoring market trends and identifying new topic areas
Supporting the HR department with social media recruiting initiatives and the further optimization of the global career site

What we offer

Long-term prospects
Team spirit that connects
Technology that inspires
Career growth on site
Stability with purpose
Local impact, global reach

Fulltime

Public Policy Manager

We’re hiring a Public Policy Manager (DACH) to shape and execute Meta’s policy s...

Location

Germany , Berlin

Salary:

Not provided

Select Country

German Social Media Support Specialist

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?