German customer service agent Job at Randstad

Customer service agent for back office activities with german

We are seeking a detail-oriented and customer-focused individual to join our tea...

Location

Romania , Bucharest

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Fluency in German, both written and verbal
Good English skills both written and verbal
University Studies
Minimum of 6 months of professional work experience
Prior experience in data entry or back office operations, particularly within a customer service context, is a plus
Background in economics, financial, insurance or banking is a plus

Job Responsibility

Data Entry
Address and Contact Updates
Quality Assurance
Record Maintenance
Communication
Process Improvement
Compliance

What we offer

Access to counseling services, mental health resources, and well-being sessions
Monthly budget via the Benefit platform, for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts
Time off for your birthday, extra days off for each year in Allianz (up to 5), days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events
Extensive learning curriculum designed to support your career advancement and meet your professional needs, with access to technical and soft-skills trainings, international certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM and more), learning resources from LinkedIn and Allianz platforms, opportunities to advance your languages skills(German, French, English) and elevate with our leadership Program
Performance based-rewards to celebrate your achievements, team and individual recognition programs to celebrate your contributions and internal referral bonuses

Fulltime

Advanced Customer Care Agent

We are growing our Customer department! We are looking for a Customer Care Agent...

Location

Germany , Chemnitz

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
Strong problem-solving abilities combined with a structured, solution-oriented approach
Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
Fluency in both German and English, written and spoken (min. Level C1)
Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage

Job Responsibility

Deliver outstanding customer service, primarily via email, phone and video call
Take full ownership of support tickets and guide them through all process stages until the best solution is found
Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
Perform deep troubleshooting on complex issues to identify root causes
Act as the primary technical contact for key customers
Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Advanced Customer Care Agent

We are growing our Customer department! We are looking for a Customer Care Agent...

Location

Germany , Dresden

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
Strong problem-solving abilities combined with a structured, solution-oriented approach
Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
Fluency in both German and English, written and spoken (min. Level C1)
Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage

Job Responsibility

Deliver outstanding customer service, primarily via email, phone and video call
Take full ownership of support tickets and guide them through all process stages until the best solution is found
Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
Perform deep troubleshooting on complex issues to identify root causes
Act as the primary technical contact for key customers
Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Advanced Customer Care Agent

In this role, you will mainly focus on supporting our customers with all kinds o...

Location

Germany , Leipzig

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
Strong problem-solving abilities combined with a structured, solution-oriented approach
Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
Fluency in both German and English, written and spoken (min. Level C1)
Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage

Job Responsibility

Deliver outstanding customer service, primarily via email, phone and video call
Take full ownership of support tickets and guide them through all process stages until the best solution is found
Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
Perform deep troubleshooting on complex issues to identify root causes
Act as the primary technical contact for key customers
Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Service Desk Agent

As an IT Service Desk Agent you have both the long and broad views to ensure IT ...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Degree in computer science or a relevant equivalent experience
1-2 years, junior
English, French, Luxembourgish and German required
ITIL qualification is preferable but not essential
Knowledge in Windows & Linux Environment (Active Directory, SCCM, …), Citrix Xen App (reset profile, kill session, …), VMware basic understanding, MS Office (Marco, VB), Veeam or other backup tools, Network understanding (VLAN, DNS, …)
Excellent communication skills
Excellent organisational skills
Team player
First IT Service Desk and/or Call Center experience is considered as an asset
Basic User & Security Group Active Directory administration

Job Responsibility

Effective management of service desks
Implementation of continuous improvement strategies
Resolve technical issues
Optimise performance
Implement appropriate solutions
Improve systems with feedback from other users

What we offer

Access to Sopra Steria training and personal development academy
Company car lease or mobility budget
Company laptop and phone
Private health insurance coverage
Meal vouchers
Social security and pension plan
Competitive salary
26 holiday days

Fulltime

Community Support Agent

This is a unique opportunity to support and shape the experience of thousands of...

Location

Germany , Berlin

Salary:

Not provided

FoodLabs & Atlantic Labs

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer support, operations, or service-related role
Excellent written and verbal communication skills in English and at least B2 in German
A people-first mindset and natural problem-solving ability
High attention to detail and ability to stay calm under pressure
Strong organizational and time management skills
Proficiency with support tools like Intercom, Zendesk, or similar platforms
Ability to work independently and collaborate in a fast-paced, hybrid environment
Curiosity and willingness to learn about fitness, tech, and our product
A proactive attitude: you spot opportunities for improvement and act on them
Flexibility to work some evenings, weekends, and holidays as part of a rotating schedule

Job Responsibility

Deliver fast, friendly, and accurate support to members and coaches across our communication channels (Intercom: email, chat
phone)
Own and resolve inquiries related to bookings, memberships, refunds, and technical issues
Ensure escalated cases are handled with care and within SLA by collaborating with internal teams
Provide clear and empathetic communication to turn challenges into positive experiences
Become an expert in our platform, app, and policies to offer high-quality support
Identify and report recurring issues, helping improve processes and user satisfaction
Contribute to documentation and internal knowledge sharing
Be an advocate for our community, representing their needs and feedback

What we offer

Unlimited BEAT81 workouts for you and one other person of your choice
Membership to John Reed Berlin Bötzow
Dedicated budget for professional development (courses, workshops, and certifications)
Exclusive access to Meditopia and 7Minds platforms for yoga, mindfulness and mental well-being
Annual BEAT Connect event in Berlin
Monthly meet-ups and team workouts
Free drinks, fresh fruit, coffee, tasty granola
Quarterly health management initiatives
Bring your dog to work
Private company pension plan in partnership with Stuttgarter Versicherung

Fulltime

Facility Service Center Specialist

Circle K Business Centre Poland is looking for a Facility Service Center Special...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent German language skills (B2/C1 preferred)
very good English and other foreign language skills is an advantage
quick learner, ambitious and well organized/structured
university degree preferred
experience in technical support as advantage
ability to understand customer demands and come up with solutions to their problems
high service orientation
good teamwork skills

Job Responsibility

Registering Work Orders in the system and supervision according to the KPI’s
active communication with all parties involved (site managers, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
maintain equipment documentation including specifications, warranties, life cycle, maintenance needs and operating instructions
controlling of the system setup and active participation in system updates, including providing training for agents and vendor companies
technical support for assets and equipment located in Circle K stores
cooperation with German service partners, preparing documentation of the damage and cost estimates to be discussed with the insurance companies
registration of insurance claims towards the customers’ insurance companies
completing documentation of all invoices/costs and claiming costs back from the insurance companies
following up on payments from the insurance companies
preparing reports on success rates

What we offer

Contract of employment
annual bonus
private medical care
cafeteria platform/Multisport
language lessons subsidized by the company
group insurance
attractive discounts for products and services at our stations
employee stock purchase plan
employee assistance program (Lyra)
modern and convenient office

Fulltime

New

German Speaking Customer Service Advisor

We are seeking a motivated and personable German-speaking Customer Service Advis...

Location

United Kingdom , Liverpool

Salary:

25837.50 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Fluent in German and English (spoken and written)
Excellent communication and interpersonal skills
Strong problem-solving abilities with a customer-first mindset
Ability to work across multiple channels and adapt to changing priorities
Positive, proactive, and professional attitude
Previous customer service experience is desirable

Job Responsibility

Handle customer interactions promptly, professionally, and in a friendly manner
Support customers across multiple channels as a blended agent
Deliver a high-touch, personalised customer experience
Answer queries, resolve issues, and recommend services tailored to customer needs
Promote memberships to non-members and advise on available services
Accurately capture and maintain customer data
Identify, highlight, and escalate service-related issues or trends when required
Meet and maintain individual and team performance targets

What we offer

Transport and accommodation costs fully covered if not local during initial training

Fulltime

German customer service agent

Randstad

Location:
Greece

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 05, 2026

Expiration:
December 30, 2026

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Job Description:

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Requirements:

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Job Posted:
February 05, 2026

Expiration:
December 30, 2026