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Geospatial Customer Success Account Representative

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Airbus

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Location:
United States , Herndon

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Airbus Space Digital helps protect people and nations, advance sustainability, and support customers with premium imagery and fast and reliable insights. Operating one of the world’s largest commercial optical and radar satellite constellations, Airbus delivers precise data, elevation models and reference layers tailored to customer needs. With nearly 40 years of cross-industry experience, Airbus collaborates closely with partners to create solutions that meet specific requirements. Its geospatial technology enables remote terrain analysis, change detection and dependable surveillance, offering everything from raw imagery to delivery of advanced products for analysis and visual interpretation. Ultimately, thanks to its premium imagery and advanced AI-based analytics, Airbus provides the right information at the right time to the right person for the right decision. The Customer Success Account Representative is responsible for managing key clients and oversees all aspects of projects, ensuring customer satisfaction with projects delivered on cost, on quality, and on time.

Job Responsibility:

  • Customer Success: 50%
  • Account Management: 40%
  • Project Management: 10%

Requirements:

  • Represent customer needs and concerns within the company
  • Respond timely to inquiries from both internal and external customers
  • Manage customer relations daily in close collaboration with the Sales Team
  • Work closely with sales, marketing and other internal teams
  • Interface directly with customers during all phases of the order
  • Coordinate with Product Owners and Subject Matter Experts
  • Coordinate necessary training for customers
  • Work with the Sales Team and support the relevant sales account manager
  • Solid understanding of the Airbus portfolio
  • Gather requirements, request internal quotes, generate customer quotes, book customer orders, and launch production orders
  • Coordinate with satellite tasking, order management and production teams
  • Provide advice and information on products or services
  • Assist in the definition of project scope and goals
  • Ensure proper hand-over of project after contract signature
  • Develop and manage a detailed project plan
  • Identify and manage potential risks related to project execution
  • Manage proper execution of the projects
  • Provide project reporting to stakeholders
  • Coordinate with other departments to secure required resources
  • Manage multiple projects for different clients simultaneously
  • Onsite
  • Vision: able to see and read computer screen and other electronic equipment
  • Hearing: able to hear to participate in conversations
  • Speaking: able to speak in conversations and meetings
  • Equipment Operation: able to operate most office and personal electronic equipment
  • Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs
  • Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs
  • Sitting: able to sit for long periods of time
  • Squatting / Kneeling: able to squat or kneel to retrieve or replace items
  • Standing: able to stand for discussions
  • Travel: able to travel independently and at short notice
  • Walking: able to walk through office and production areas
  • Personal Protective Equipment required
  • Steel-toed shoes are required for all shop floor visit
  • Only applicants with current work authorization will be considered

Additional Information:

Job Posted:
February 19, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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