GeniusIQ Customer Support Analyst (French-speaking)

• Handle and prioritise incoming customer requests, ensuring timely resolution or appropriate escalation to the relevant teams
• Triage basic API and software access issues, collecting necessary details for our engineering teams to efficiently address
• Maintain comprehensive customer contact lists and playbooks for outage and delivery updates, ensuring clear communication with all stakeholders
• Collaborate with game day operations and System Support Engineers to promptly resolve event-day issues and maintain operational continuity.

• Strong verbal and written communication skills in English and French
• Strong knowledge of football and basketball, other sports beneficial
• Previous experience in customer support, data delivery, or product operations
• Proficiency in working with software platforms and technical tools
• Excellent organisational skills with the ability to manage multiple tasks simultaneously
• Ability to work collaboratively with teams across different time zones
• Willing to work a schedule aligned with the sports calendar, including evenings, weekends, and public holidays.

Other sports knowledge

• Competitive salary
• range of benefits
• hybrid working models