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The Genetic Testing Coordinator I (sometimes referred to as Genetic Counselor Assistants), provides administrative support to Genetic Counselors in the Division of Cancer Genetics and Prevention and conducts in-person visits with patients through the Rapid Access Cancer Genetic Testing process to offer them the option of genetic testing. The Genetic Testing Coordinator I (GTC) is responsible for various tasks, including entering genetic testing orders with outside labs, tracking patients throughout the various stages of the genetic testing process, and maintaining patient databases.
Job Responsibility:
Facilitate an in-person standardized video education appointment with patients regarding their options surrounding genetic testing, collect informed consent for genetic testing, and obtain family history
Utilize provided guidelines and sound judgement to determine whether patients will need an additional appointment with a genetic counselor or brief communication with a genetic counselor during/after GTC visit
Manage communication and follow up regarding genetic test results with patients, providers, and genetic counselors
Enter personal and family history, test results, and other information into pedigrees in the Progeny database
Manage phone and email inquiries from patients, internal and external providers, and other DFCI groups
Complete electronic and paper test requisitions for outside genetic testing labs
Communicate with genetic counselors for testing information and gather patient medical information from the electronic medical record, Epic
Support genetic counselors with various administrative tasks, including tracking patients and genetic testing results, managing faxes, mailing patient letters, drafting letters of medical necessity, and saving patient records
Maintain a patient database for all Division of Cancer Genetics and Prevention patients who undergo genetic counseling at satellite, affiliate, and main campus locations
Communicate with outside laboratories and insurance companies regarding genetic testing questions and insurance coverage
Pick-up and package biological samples for send out to outside laboratories
Requirements:
Bachelor's degree required
biological sciences degree preferred
No prior experience required
1 year of administrative and/or customer service experience preferred
Knowledge of medical terminology and cancer genetics is a plus
Experience working in a medical or scientific research setting or comparable technology orientated business environment preferred
PC proficiency required, including proficiency with Microsoft Office products
Nice to have:
biological sciences degree preferred
1 year of administrative and/or customer service experience preferred
Knowledge of medical terminology and cancer genetics is a plus
Experience working in a medical or scientific research setting or comparable technology orientated business environment preferred