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Beacon Hill Logo Beacon Hill · IT - Software Development

Genesys Reporting Analyst

United States, Philadelphia 50.00 - 75.00 USD / Hour · Job Posted February 04, 2026
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Job Description

The Genesys Reporting Analyst will serve as the primary reporting and analytics lead for the organization's telephony transformation program, acting as the bridge between technical teams, reporting developers, and leadership. This role functions as a business‑savvy reporting specialist with deep Genesys knowledge, ensuring the organization has accurate, consistent, and actionable insights throughout the telephony migration. This analyst will coordinate closely with 3rd party vendors responsible for reporting work outside the core Genesys scope, ensuring alignment across teams and maintaining a unified reporting strategy. The role requires someone who can understand how metrics are calculated across multiple applications, identify discrepancies, and drive the creation of custom reporting solutions in PowerBI and potentially Tableau.

Job Responsibility

  • Serve as the primary reporting and analytics lead for the organization's telephony transformation program
  • Act as the bridge between technical teams, reporting developers, and leadership
  • Function as a business‑savvy reporting specialist with deep Genesys knowledge
  • Ensure the organization has accurate, consistent, and actionable insights throughout the telephony migration
  • Coordinate closely with 3rd party vendors responsible for reporting work outside the core Genesys scope
  • Ensure alignment across teams and maintain a unified reporting strategy
  • Understand how metrics are calculated across multiple applications
  • Identify discrepancies
  • Drive the creation of custom reporting solutions in PowerBI and potentially Tableau

Requirements

  • Hands‑on experience with Genesys reporting (A3S)
  • Strong proficiency in PowerBI
  • Ability to communicate effectively with architects and technical teams
  • Ability to translate technical considerations (e.g., DataBricks vs. Snowflake) into clear questions and recommendations for leadership
  • Experience supporting reporting workstreams in large‑scale telephony or technology transformations
  • Strong analytical mindset with the ability to reconcile inconsistent metrics across systems
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