CrawlJobs Logo

Genesys Reporting Analyst

bhsg.com Logo

Beacon Hill

Location Icon

Location:
United States , Philadelphia

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

50.00 - 75.00 USD / Hour

Job Description:

The Genesys Reporting Analyst will serve as the primary reporting and analytics lead for the organization's telephony transformation program, acting as the bridge between technical teams, reporting developers, and leadership. This role functions as a business‑savvy reporting specialist with deep Genesys knowledge, ensuring the organization has accurate, consistent, and actionable insights throughout the telephony migration. This analyst will coordinate closely with 3rd party vendors responsible for reporting work outside the core Genesys scope, ensuring alignment across teams and maintaining a unified reporting strategy. The role requires someone who can understand how metrics are calculated across multiple applications, identify discrepancies, and drive the creation of custom reporting solutions in PowerBI and potentially Tableau.

Job Responsibility:

  • Serve as the primary reporting and analytics lead for the organization's telephony transformation program
  • Act as the bridge between technical teams, reporting developers, and leadership
  • Function as a business‑savvy reporting specialist with deep Genesys knowledge
  • Ensure the organization has accurate, consistent, and actionable insights throughout the telephony migration
  • Coordinate closely with 3rd party vendors responsible for reporting work outside the core Genesys scope
  • Ensure alignment across teams and maintain a unified reporting strategy
  • Understand how metrics are calculated across multiple applications
  • Identify discrepancies
  • Drive the creation of custom reporting solutions in PowerBI and potentially Tableau

Requirements:

  • Hands‑on experience with Genesys reporting (A3S)
  • Strong proficiency in PowerBI
  • Ability to communicate effectively with architects and technical teams
  • Ability to translate technical considerations (e.g., DataBricks vs. Snowflake) into clear questions and recommendations for leadership
  • Experience supporting reporting workstreams in large‑scale telephony or technology transformations
  • Strong analytical mindset with the ability to reconcile inconsistent metrics across systems

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Genesys Reporting Analyst

Balance Sheet GENESIS Anchoring Analyst

The Regulatory Reporting role is an analyst position within the Controllers Orga...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience within the financial services industry and regulatory reporting
  • Basic knowledge of U.S. regulatory reports such as those mentioned above
  • Strong oral and written communication skills, with ability to synthesize complex concepts
  • Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and escalate to seniors
  • Ability to manage competing priorities and tasks in a complex and dynamic and work well as part of a team
  • Previous relevant experience in financial accounting, reconciliation & analysis preferred
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Demonstrated working knowledge of related industry practices and standards
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictates
Job Responsibility
Job Responsibility
  • Support the production, review and timely submission of regulatory filings and reports to U.S. regulators including reports such as FR Y-9C, FR Y-14, Call Report, FFIEC 009, FR Y-15 and others
  • Assist in monitoring and managing key metrics associated with reports to identify challenges and issues
  • Support the execution of controls processes to ensure data accuracy
  • Assist the team to drive process improvements to enhance the accuracy, efficiency, and transparency of the regulatory reporting process
  • Work with peers and program leaders on the implementation of U.S. regulatory changes within the reporting framework
  • Partner with Risk & Controls team to maintain and enhance an effective internal control’s structure
  • Escalate problems or issues related to processes, reports, or procedures
  • Integrate established disciplinary knowledge within own specialty area with basic understanding of related industry practices
  • Independently perform reconciliation, research and analysis for various Citigroup Products, also accountable to produce accurate submissions to Citi financials (US GAAP), USRRI, and Risk Weighted Assets (RWA) review for OCC Commitment products
  • Support submission and closing the books and sub-ledgers, including passing appropriate required adjustment entries and consolidating financials at the end of each accounting period
  • Fulltime
Read More
Arrow Right

Finance Regulatory Reporting Senior Analyst

The Senior Analyst is responsible for designing and implementing standardized, t...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience working in the finance industry
  • Minimum bachelor’s degree
  • MBA or other advanced degree is a plus
  • Broad and comprehensive understanding of Citi’s systems and processes impacting regulatory reporting and books and records
  • Proficiency in Excel and PowerPoint
  • Ability to directly manage a dispersed global team on multiple priorities and tasks
  • Intermediate project management skills or experience in complex systems implementations preferred
  • Strong interpersonal skills
  • Excellent verbal and written communication skills in English
Job Responsibility
Job Responsibility
  • Participate in formulating and setting the strategic direction for the process, organization and architecture supporting automation of Finance regulatory reports
  • Design and implement global processes to automate non-U.S. regulatory and statutory reporting activities
  • Define reporting requirements for adoption of standard values in Full Suite implementations
  • Partner with key stakeholders to drive minimum standards for Full Suite and Genesis integration
  • Develop and report on key metrics to measure the effectiveness of non-US regulatory reporting
  • Provide oversight of milestones and input to ensure consistent and timely resolution of deliverables
  • Identify gaps in current process design and implement necessary changes
  • Enforce implementation of guidelines and procedures with regional LRR teams
  • Operate with a limited amount of direct supervision and lead teams
What we offer
What we offer
  • Cafeteria Program
  • Home Office Allowance
  • Paid Parental Leave Program
  • Private Medical Care Program and onsite medical rooms
  • Pension Plan Contribution
  • Group Life Insurance
  • Employee Assistance Program
  • Access to learning and development programs
  • Flexible work arrangements
  • Career progression opportunities
  • Fulltime
Read More
Arrow Right

Finance Reporting Senior Analyst

The Finance Reporting Senior Analyst is an intermediate level position responsib...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of related experience
  • Financial Services Industry and Project Management experience preferred
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Working knowledge of related industry practices and standards
  • Ability to work with multiple functions
  • Proven problem-solving skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Bachelor’s Degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Oversee day to day activities for FR2052a post production data quality validation (LIQ.270 & LIQ.172) as part of the Daily Compare Process between General Ledger (FS) and the Firm Data Aggregator (GENESIS) and GLRS ADM
  • Support the analysis and submission of reports to various constituencies (local regulators, SEC, Fed, OCC, etc.) based on requirements such as US GAAP, US Regulatory, and local statutory reporting
  • Perform analysis of financial results and conclude cause of variances such as accounting issues and economic events
  • Produce metrics to senior management highlighting key issues and remediation status and maintain and enhance related operational and analytical procedures
  • Assist in the development of process efficiencies and improvement efforts as well as data quality improvement projects
  • Interpret policies, guidelines, and processes and resolve complex problems and transactions
  • Assist with the management of one or more processes, reports, procedures, or products
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Fulltime
Read More
Arrow Right

RegInsight / Local Regulatory Reporting Centralized Team Analyst

Citi is hiring a Centralized Team Analyst to support RegInsight implementation f...
Location
Location
Philippines , City of Taguig
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-6 years of work experience in accounting (IFRS, local or US GAAP), financial reporting/auditing role
  • prior experience in regulatory reporting role is an advantage
  • financial product knowledge
  • strong planning & organizational skills
  • efficient and effective time management
  • fluent English knowledge
  • professional communication & interpersonal skills
  • excellent analytical skills
  • advanced MS Excel knowledge
  • university/college degree in finance/accounting/IT
Job Responsibility
Job Responsibility
  • Review local regulatory reports across the region to identify common reports and set up standards for classification
  • identify and analyze country’s critical data elements and attributes for LRR
  • perform data quality review in particular for data coming from systems other than Genesis
  • help to resolve data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams
  • liaise with country Finance SMEs, Technology colleagues of GFTS, and other relevant parties to write LRR rules in Rule Harmony for countries
  • assist country to design and perform UAT and parallel testing
  • support countries to implement other LRR projects e.g. Local RWA Optima RegInsight Implementation program
  • assist countries to institutionalize global LRR Governance standards and processes for issue tracking and reporting, GRITT maintenance, and to facilitate oversight
  • perform on-going review, e.g. EUCs, to help standardize and optimize current LRR processes to increase efficiency and enhance controls
  • support RegInsight LRR change management activities
What we offer
What we offer
  • Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling
  • expanded paid parental leave policy
  • resources for financial well-being and future planning
  • access to learning and development resources
  • generous paid time-off packages
  • volunteering resources and tools
  • Fulltime
Read More
Arrow Right
New

Genesys Reporting Analyst

The Genesys Reporting Analyst will serve as the primary reporting and analytics ...
Location
Location
United States , Philadelphia
Salary
Salary:
50.00 - 75.00 USD / Hour
bhsg.com Logo
Beacon Hill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands‑on experience with Genesys reporting (A3S)
  • Strong proficiency in PowerBI
  • Ability to communicate effectively with architects and technical teams
  • Ability to translate technical considerations (e.g., DataBricks vs. Snowflake) into clear questions and recommendations for leadership
  • Experience supporting reporting workstreams in large‑scale telephony or technology transformations
  • Strong analytical mindset with the ability to reconcile inconsistent metrics across systems
Job Responsibility
Job Responsibility
  • Serve as the primary reporting and analytics lead for the organization's telephony transformation program
  • Act as the bridge between technical teams, reporting developers, and leadership
  • Function as a business‑savvy reporting specialist with deep Genesys knowledge
  • Ensure the organization has accurate, consistent, and actionable insights throughout the telephony migration
  • Coordinate closely with 3rd party vendors responsible for reporting work outside the core Genesys scope
  • Ensure alignment across teams and maintain a unified reporting strategy
  • Understand how metrics are calculated across multiple applications
  • Identify discrepancies
  • Drive the creation of custom reporting solutions in PowerBI and potentially Tableau
  • Fulltime
Read More
Arrow Right

Fin Solutions Sr. Lead Analyst

The Controllers Transformation organization is looking for a dynamic individual ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of relevant experience, within the financial services industry highly preferred
  • requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function
  • a proven track record of process transformations, including technology integration
  • able to identify and drive change by thinking “out of the box”
  • strong and demonstrated execution skills
  • demonstrated success in collaborating and building relationships and influencing across the organization
  • outstanding communication, interpersonal and influencing skills coupled with an ability to build a broad base of support among key decision makers at all levels of the organization
  • experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
  • self-motivated with the ability to make decisions in the absence of detailed instructions
  • analytical, flexible, team-oriented, with strong attention to detail
Job Responsibility
Job Responsibility
  • Contributes to the design, roll-out and governance of financial solutions
  • identify, prioritize and organize teams to remediate Default values in regulatory reports
  • ensure stubs records with real contract values vs default values are appropriately reflected on the regulatory reports
  • work with Global Reg Reporting to determine a risk appetite for defaults and synthetics
  • get RMRR confirmation
  • implement a governance process to monitor and escalate issues to prevent new defaults from being created
  • ensure requirements for Full Suite integration with GENESIS are adhered to with appropriate controls
  • partner with Finance leaders to develop intermediate and strategic inventory and governance around defaults and proxy values
  • reduce active representative values through the data demand process and Insight functionality
  • partner with technology leaders to prioritize and align technology roadmaps to process improvement plans for US and Local regulatory reporting
What we offer
What we offer
  • best-in-class benefits
  • wellness programs
  • opportunity for growth and career development
  • Fulltime
Read More
Arrow Right

Finance Reporting Intermediate Analyst

The Finance Reporting Intermediate Analyst is an intermediate level position res...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-7 years of previous experience required
  • Structured Query Language (SQL) and/or Statistical Analysis System (SAS) experience preferred
  • Self-motivated and detail oriented
  • Working knowledge of related industry practices and standards
  • Proven problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Bachelor’s Degree/University degree or equivalent experience
  • Experience in Full Suite, Genesis, Pearl preferred
Job Responsibility
Job Responsibility
  • Support the analysis and submission of reports to various constituencies (local regulators, SEC, Fed, OCC, etc.) based on requirements such as US GAAP, US Regulatory, and local statutory reporting
  • Assist with closing the books and sub-ledgers, including passing appropriate required adjustment entries and consolidating financials at the end of each accounting period
  • Assist with financial and management reporting, planning and analysis, metrics, monitoring and forecasting
  • Document and establish business requirement documents, review test scripts, and interact with business partners to ensure successful migrations of key technology releases
  • Identify and resolve problems using basic Finance knowledge, escalating as needed
  • Assist with the implement work flow or process change and redesign
  • Assist in the management of one or more processes, reports, procedures, or products
  • Execute processes and procedures within defined parameters
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Fulltime
Read More
Arrow Right

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...
Location
Location
Canada , Laval
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in marketing or communications preferred
  • 3+ years' experience in Customer Relations or Reputation Management
  • Focus on Social Media experience is preferred
  • Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
  • Proven ability to effectively communicate with customers over the phone in a professional manner
  • Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
  • Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
  • Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
  • Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
  • Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes
Job Responsibility
Job Responsibility
  • Utilize digital analytics to enhance performance and customer satisfaction
  • Address advanced customer inquiries via phone, email, and chat
  • Manage complex inquiries beyond first-level capabilities
  • Conduct daily audits and quality checks on cases and calls
  • Ensure timely responses to inquiries, adhering to SLAs
  • Maintain prompt response times for social media interactions
  • Oversee phone queues and manage call overflow
  • Use Genesys status indicators appropriately
  • Report errors in Salesforce cases promptly
  • Adhere to marketing initiatives and organizational policies
What we offer
What we offer
  • Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
  • Pension Plan
  • Share Purchase Plan
  • Paid Time Off: vacation days, sick days, and personal days
  • Employee Discounts
  • Training and Development: workshops, seminars, and online courses
  • Recognition and Rewards
  • Mentorship Program
  • Scholarship Program
  • Fulltime
Read More
Arrow Right