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Genesys Engage Engineer

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ClearBridge Technology Group

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Location:
United States , Houston

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Category:
IT - Software Development

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Contract Type:
Contract work

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Salary:

49.00 - 74.00 USD / Hour
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Job Description:

Our client, a leading Consulting firm, is in need of a Genesys Engage Engineer for an initial 6 month contract supporting a customer in Houston, TX. Ideally the customer wants someone onsite 5 days a week in Houston, however, they would be open to flying someone in every other week for 4 days a week. The Genesys Engage Engineer will be supporting an enterprise customers Engage environment prior to them migrating to Genesys Cloud.

Job Responsibility:

  • Supporting an enterprise customers Engage environment prior to them migrating to Genesys Cloud
  • Troubleshooting through logs for inbound, outbound voice (SIP, URS, ORS, IXN, Stat, MCP, etc.), E-Services email chat, GMS, outbound campaigns for both Linux and Windows
  • Resolving technical issues related to the Genesys platform
  • Installing Genesys Engage applications on Linux and Windows
  • Configure and manage Genesys Engage components, including call flows, queues and reporting dashboards to optimize performance

Requirements:

  • At least 8 years of experience working with Genesys Engage
  • 3 – 4 years of consulting experience, i.e. working for a large consulting company interfacing with customers
  • Experience providing troubleshooting and configuration support of Genesys Engage in a production environment
  • Experience installing Genesys Engage applications in both Linux and Windows
  • Experience configuring and managing Genesys Engage components, specifically call flows, queues and reporting dashboards to optimize performance
  • Experience using Jira for ticket resolution, or a similar tool
  • Experience developing strategies in IRD, Composer and GIA

Nice to have:

  • Genesys Cloud enablement and configuration experience
  • Experience utilizing Genesys Cloud platform API
  • Genesys Engage certifications
What we offer:

Excellent benefits and compensation packages

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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