CrawlJobs Logo

Genesys Consultant

sabiogroup.com Logo

Sabio Group

Location Icon

Location:
Spain , Madrid

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Genesys Cloud Consultant to join our Team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Job Responsibility:

  • Work with the team to design and build:
  • Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc...
  • Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
  • Flow design with Architect
  • Integration with third-party systems using web services
  • Report generation (real time and historic)
  • Creation and modification of scripts with Genesys Cloud

Requirements:

  • Knowledge of the following Genesys Cloud CX tools and modules: Basic configuration: agents, groups, skills, roles, etc
  • Routing: incoming and outgoing call strategies
  • Telephony: sites, edges, trunks, outbound routes
  • Scripting
  • Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
  • Data Actions: design and construction of webservices to external systems.
  • Campaigns of various types (progressive, preview, power)
  • Real-time reporting
  • Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter)
  • Experience working on projects
  • Spanish fluency both written and spoken

Nice to have:

  • Certifications of Genesys Cloud (GCP-CX)
  • Experience with Single Sign-ON (SSO)
  • Integrations with Embeddable Framework with other CRM: Salesforce, Microsoft Dynamics 365.
  • Integration with external reporting tools (PowerBI).
  • Knowledge and exploitation of the Genesys API, Process Automation (triggers) and use of Workflows for more complex implementations..
  • Knowledge of software programming: C, Java, Javascript, .Net
  • Experience working in Support
  • Experience working with Agile Methodologies (specifically Scrum)
What we offer:
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health
  • Plus many more! (Benefits are dependant on your base location.)

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Genesys Consultant

Genesys Cloud Consultant

Sabio is a Global company and the leading independent UK Contact Centre solution...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
sabiogroup.com Logo
Sabio Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of the following Genesys Cloud CX tools and modules: Basic configuration: agents, groups, skills, roles, etc
  • Routing: incoming and outgoing call strategies
  • Telephony: sites, edges, trunks, outbound routes
  • Scripting
  • Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
  • Data Actions: design and construction of webservices to external systems.
  • Campaigns of various types (progressive, preview, power)
  • Real-time reporting
  • Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter)
  • Experience working on projects
Job Responsibility
Job Responsibility
  • Work with the team to design and build: Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc
  • Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
  • Flow design with Architect
  • Integration with third-party systems using web services
  • Report generation (real time and historic)
  • Creation and modification of scripts with Genesys Cloud
What we offer
What we offer
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health
Read More
Arrow Right

Genesys Engage Engineer

Our client, a leading Consulting firm, is in need of a Genesys Engage Engineer f...
Location
Location
United States , Houston
Salary
Salary:
49.00 - 74.00 USD / Hour
clearbridgetech.com Logo
ClearBridge Technology Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 8 years of experience working with Genesys Engage
  • 3 – 4 years of consulting experience, i.e. working for a large consulting company interfacing with customers
  • Experience providing troubleshooting and configuration support of Genesys Engage in a production environment
  • Experience installing Genesys Engage applications in both Linux and Windows
  • Experience configuring and managing Genesys Engage components, specifically call flows, queues and reporting dashboards to optimize performance
  • Experience using Jira for ticket resolution, or a similar tool
  • Experience developing strategies in IRD, Composer and GIA
Job Responsibility
Job Responsibility
  • Supporting an enterprise customers Engage environment prior to them migrating to Genesys Cloud
  • Troubleshooting through logs for inbound, outbound voice (SIP, URS, ORS, IXN, Stat, MCP, etc.), E-Services email chat, GMS, outbound campaigns for both Linux and Windows
  • Resolving technical issues related to the Genesys platform
  • Installing Genesys Engage applications on Linux and Windows
  • Configure and manage Genesys Engage components, including call flows, queues and reporting dashboards to optimize performance
What we offer
What we offer
  • Excellent benefits and compensation packages
  • Fulltime
Read More
Arrow Right

Client Consultant

The Customer Solutions Design Consultant leads and delivers a variety of consult...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in Genesys Cloud CX is essential
  • Applying structured problem solving techniques to diagnose and resolve complex technical, operational, or business challenges
  • Advising on and refining the technologies, tools, and approaches best suited for new solutions, services, or customer outcomes
  • Gathering information through discovery and consultation, evaluating options, assessing implications, and providing clear, evidence based recommendations
  • Ensuring proposed solutions meet business, user, and operational requirements, while aligning with broader architectural principles, service strategies, and platform constraints
  • Demonstrating a growth mindset through continuous learning, reflection, and staying current with industry trends
  • Applying strong commercial and business acumen, leveraging a deep understanding of the organisation, customer context, and market dynamics to inform decision making
  • Defining and structuring the essential components required to form viable technical or service solutions, ensuring clarity, scalability, and alignment with customer needs
  • Supporting customers and stakeholders through technology transitions, guiding them from legacy environments into modern platforms and operating models
Job Responsibility
Job Responsibility
  • Captures detailed customer technical and business requirements and translates them into clear, actionable solution recommendations aligned with consulting and solution‑development methodologies
  • Advises on and helps shape the technical direction for customer engagements, supporting stakeholders in moving toward effective solution designs based on best practice, platform capabilities, and desired business outcomes
  • Leads and facilitates the review and validation of new solutions and in‑life service enhancements, ensuring they integrate effectively across all domains and align with product roadmaps and broader strategic objectives
  • Encourages continuous improvement across solution development, consulting practices, and delivery capability throughout end‑to‑end engagements
  • Manages customer‑facing consulting engagements, including scoping, producing Statements of Work, and coordinating third‑party contributions and dependencies
  • Builds strong senior‑level customer relationships by providing trusted specialist consulting support and helping shape service strategy, operational decisions, and long‑term transformation plans
  • Promotes consistency in architectural, technical, and delivery processes to reduce cost, increase efficiency, and enhance solution quality
  • Guides customer migration planning and execution, supporting organisations through transitions from legacy platforms to modern technologies and operating models
  • Coordinates and contributes to impact assessments, solution documentation, and updates to ensure accuracy, traceability, and alignment with evolving requirements
  • Supports the resolution of complex solution and service issues by guiding root‑cause analysis, coordinating troubleshooting activities, and managing escalations to protect delivery outcomes
What we offer
What we offer
  • 10% on target annual bonus
  • BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
  • X4 Salary Life Assurance
  • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
  • 25 days annual leave (not including bank holidays), increasing with service
  • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks paid carer’s leave
  • World-class training and development opportunities
  • Fulltime
Read More
Arrow Right

Genesys Cloud Consultant

Andersen is hiring a Genesys Cloud Consultant in Europe to support large-scale d...
Location
Location
Salary
Salary:
Not provided
andersenlab.com Logo
Andersen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as a System Administrator or in a similar role for 4+ years
  • Basic technical understanding
  • Fundamental consulting skills (e.g., requirements management)
  • Willingness to learn the contact center industry and gain in-depth knowledge of Genesys Cloud
  • Readiness to work hands-on with platform configuration and administration
  • Ability to manage 2–3 projects in parallel
  • Ability to support presales activities by delivering client demonstrations
  • Level of English – from Advanced and above
  • Level of German – from Intermediate and above
Job Responsibility
Job Responsibility
  • Developing contact center architecture, configurating Genesys Cloud, Engage, or PureConnect systems, and integrating with existing IT infrastructure
  • Creating and optimizing Interactive Voice Response (IVR) and – Automatic Call Distribution (ACD) scenarios to efficiently process requests
  • Troubleshooting and ensuring the smooth operation of voice, chat, and email channels
  • Setting up omnichannel communication, including web chat, telephony, and CRM systems for accessing customer history
  • Configuring rights, roles, and licenses in the system
  • Sharing system operating methodologies with the client's internal experts, training users, and providing feedback
  • Ensuring increased customer service efficiency through optimization of Genesys technological processes
What we offer
What we offer
  • Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others
  • The opportunity to change the project and/or develop expertise in an interesting business domain
  • Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant
  • Guarantee of professional, financial, and career growth
  • The company has introduced systems of mentoring and adaptation for each new employee
  • The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities
  • Access to the corporate training portal
  • Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies)
  • Certification compensation (AWS, PMP, etc)
  • Referral program
Read More
Arrow Right

Customer Contact Transformation Lead

We are seeking a Customer Contact Technology Specialist at Principal Consultant ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
paconsulting.com Logo
PA Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience delivering technology transformation in contact centres, including AI and CCaaS deployments
  • Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies
  • Expertise in business readiness, change management, and stakeholder engagement for technology rollouts
  • Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI)
  • Confident with Data analysis and shaping benefits cases
  • Experience shaping and delivering CRM programmes integrated with contact centre technology
  • Experience working with Financial Services or Public Sector clients preferred
  • Ability to collaborate with alliances and technology vendors to shape joint propositions
  • Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines
Job Responsibility
Job Responsibility
  • AI Innovation & Alliances: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases
  • Shape joint propositions and support go-to-market initiatives with partners
  • Product Ownership: Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution
  • Support sales enablement, client demos, and delivery of KAIWA engagements
  • Support development of business cases and options for clients
  • Technology Change Leadership: Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS)
  • Advise clients on business readiness, change management, and operational impact of new technologies
  • CCaaS Platform Expertise: Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone)
  • Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support
  • CRM Programme Delivery: Shape and deliver CRM transformation programmes integrated with contact centre technology
What we offer
What we offer
  • Health and lifestyle perks accompanying private healthcare for you and your family
  • 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
  • Generous company pension scheme
  • Opportunity to get involved with community and charity-based initiatives
  • Annual performance-based bonus
  • PA share ownership
  • Tax efficient benefits (cycle to work, give as you earn)
  • Fulltime
Read More
Arrow Right

Contact Center Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...
Location
Location
United States , Palo Alto or San Francisco
Salary
Salary:
142500.00 - 264000.00 USD / Year
navan.com Logo
Navan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
  • Architectural Expertise: Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
  • Deep Technical Proficiency: Expert in Genesys Architect, Data Actions, and Integration Hub
  • Coding Familiarity: Strong grasp of scripting (JavaScript/Node.js) or middleware logic
  • Consulting Mindset: Excellent communication skills
  • Data-Driven Approach: Experience with Genesys WEM (Workforce Engagement Management) and analytics
  • Agile Execution: Experience working in an Agile/Scrum environment
  • Genesys Cloud Certified Professional (GCP) certification is highly preferred
Job Responsibility
Job Responsibility
  • Architecture & Design: Leading the end-to-end architecture of Genesys Cloud CX
  • Complex Flow Logic: Designing and building advanced interaction workflows in Genesys Architect
  • Deep Integrations: Architecting 'smart' routing by leveraging Data Actions and RESTful APIs
  • Business Alignment: Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
  • Innovation: Acting as the Subject Matter Expert (SME) for the Genesys platform
  • Technical Governance: Establishing best practices for configuration management, documentation, and 'DevOps for CX'
  • Performance Optimization: Analyzing interaction data to identify bottlenecks and implementing architectural changes
What we offer
What we offer
  • Generous medical plans, dental, and vision benefits with premiums covered by Navan
  • Various insurance options
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • Pet insurance
  • Fulltime
Read More
Arrow Right

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...
Location
Location
United States , New York
Salary
Salary:
142500.00 - 264000.00 USD / Year
navan.com Logo
Navan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
  • Architectural Expertise: Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
  • Deep Technical Proficiency: Expert in Genesys Architect, Data Actions, and Integration Hub
  • Coding Familiarity: Strong grasp of scripting (JavaScript/Node.js) or middleware logic
  • Consulting Mindset: Excellent communication skills
  • Data-Driven Approach: Experience with Genesys WEM (Workforce Engagement Management) and analytics
  • Agile Execution: Experience working in an Agile/Scrum environment
Job Responsibility
Job Responsibility
  • Architecture & Design: Leading the end-to-end architecture of Genesys Cloud CX
  • Complex Flow Logic: Designing and building advanced interaction workflows in Genesys Architect
  • Deep Integrations: Architecting "smart" routing by leveraging Data Actions and RESTful APIs
  • Business Alignment: Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
  • Innovation: Acting as the Subject Matter Expert (SME) for the Genesys platform
  • Technical Governance: Establishing best practices for configuration management, documentation, and "DevOps for CX"
  • Performance Optimization: Analyzing interaction data to identify bottlenecks and implementing architectural changes
What we offer
What we offer
  • Generous medical plans, dental, and vision benefits with premiums covered by Navan
  • Various insurance options
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • Pet insurance
  • Fulltime
Read More
Arrow Right
New

Principal CX & Collab Technical Architect

As a Solution Architect (CX) at NTT DATA, you turn opportunities into real custo...
Location
Location
Netherlands , Amersfoort
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in CX pre-sales, solution architecture, or consulting
  • hands-on experience with CX and collaboration platforms (e.g. Genesys, Cisco, NICE, AWS, Webex, Zoom, etc.)
  • understanding of how to turn technology into business value
  • confident in customer-facing roles, including demos and technical discussions
  • ability to move from strategy to execution without losing attention to detail
  • fluent in Dutch and English
Job Responsibility
Job Responsibility
  • Own the solution - lead the technical solution for CX opportunities and be accountable for a solid, complete customer offering
  • Co-create winning deals with Sales - work closely with Sales Specialists to qualify, shape, and convert opportunities into signed contracts
  • Design solutions that sell and deliver - balance customer value, feasibility, and commercial viability
  • Translate customer needs into concrete architectures - move from high-level vision to detailed technical designs
  • Lead customer conversations - engage directly with stakeholders and position NTT DATA as a trusted advisor
  • Deliver impactful demos - independently present and demonstrate CX solutions
  • Stay ahead of CX market developments - bring in knowledge of CX and collaboration trends
  • Align internal stakeholders - bring together delivery, product, and commercial teams
  • Fulltime
Read More
Arrow Right