Genesys Cloud Technical Lead Job at ClearBridge Technology Group

Genesys Cloud Architect / Sr Telecom Engineer

The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader r...

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Telecommunications, IT, or equivalent relevant experience
At least 5 years of hands-on experience with Genesys Cloud CX, including administration, routing, and troubleshooting or other Contact Center Solution (Avaya Aura, Cisco Contact Center Enterprise (CCE) or Cisco Contact Center Express (UCCX) etc....
Strong expertise in VoIP technologies, SIP trunking, SBC console operations, and carrier connectivity
Familiarity with chatbot frameworks, speech analytics, and contact center processes
Proven ability to design and manage integrations between Genesys Cloud and external systems is a plus
Exceptional problem-solving skills and a strategic mindset, coupled with the ability to execute technical solutions
Experience supporting high-availability, customer-facing environments
Genesys Cloud certifications and knowledge of architecture standards is a plus

Job Responsibility

Lead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics
Develop and maintain roadmap, standards, and best practices for platform design and evolution
Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows
Build and manage API integrations with internal and third‑party systems
Serve as Tier 3 escalation for complex incidents and participate in on-call rotations
Govern platform changes to ensure security, compliance, and alignment with IT standards
Partner with business and technical teams to translate experience goals into scalable solutions
Maintain documentation and mentor engineering teams on platform best practices
Other duties as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Technical Product Manager / Business Systems Analyst

We are seeking a highly motivated Technical Product Manager / Business Systems A...

Location

United States , Austin

Salary:

40.00 - 50.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

5+ years of experience in Technical Product Management, Business Systems Analysis, or related technical platform roles
Strong understanding of modern web-based enterprise application architecture
Experience with API-first platforms and integrations, including REST APIs, SOAP, GraphQL, and event-driven systems
Strong understanding of distributed systems and enterprise integration patterns
Experience integrating third-party enterprise platforms and SaaS solutions
Familiarity with AI/LLM ecosystems including OpenAI, AI agent frameworks, conversational AI platforms, and Agent Assist solutions
Proven experience creating PRDs, BRDs, functional specifications, and user stories
Strong Agile/Scrum delivery experience
Experience with SQL and data-driven decision making
Strong analytical, troubleshooting, debugging, and problem-solving skills

Job Responsibility

Drive product ownership for customer support platform modernization initiatives
Translate business challenges and operational needs into scalable technical solutions and detailed product requirements
Partner with engineering teams to define APIs, workflows, system integrations, and platform capabilities
Collaborate with customer support operations, product managers, UX teams, architects, and third-party vendors to deliver unified support experiences
Create and manage PRDs, BRDs, user stories, acceptance criteria, functional specifications, MVP definitions, and release plans
Lead integration initiatives involving Genesys Cloud, AI-powered platforms, CRM systems, case management platforms, workflow orchestration tools, and internal/external APIs
Drive adoption of AI-enabled capabilities such as Agent Assist, Conversational AI, Intelligent Routing, Workflow Automation, and Knowledge Augmentation
Work closely with engineering teams on technical feasibility, release management, observability, production support, scalability, platform reliability, and technical debt prioritization
Analyze operational data and support workflows to identify optimization opportunities
Coordinate delivery and execution across geographically distributed teams

What we offer

medical
dental
401(k)
direct deposit
commuter benefits

Fulltime

CCAAS Solutions Specialist

Our client, a major and recognized organization in its industry, is undertaking ...

Location

Canada , Montréal

Salary:

Not provided

Randstad

Expiration Date

August 09, 2026

Requirements

Over 3 years of hands-on experience in managing and optimizing contact center solutions (CCaaS)
Strong proficiency with one or more market-leading platforms (such as Genesys Cloud, Cisco Webex CC, Talkdesk, Five9, Nice, or Amazon Connect) is essential to facilitate the transition
Solid foundation in telecommunications and networking
Skills in automation and scripting (Python, PowerShell, Bash)
Knowledge of cloud environments (Google Cloud, AWS, or Azure)
Strong technological curiosity, analytical skills, and excellent adaptability to change

Job Responsibility

Actively participate in the deployment of the new CCaaS solution
Design and optimize the Agent interface by creating seamless APIs for integration with enterprise systems and CRM
Configure and administer interaction management solutions (ACD, IVR, CTI, omnichannel)
Provide high-level technical support (Tier 2-3) following migrations and monitor performance
Ensure secure access management and adherence to the strictest security standards

What we offer

Competitive salary
Flexible group insurance
Defined benefit pension plan
Employee purchase plan
Performance bonus
Telemedicine
Hybrid work environment with high teleworking flexibility
An environment that encourages learning, professional development, and growth

Fulltime

Senior Data Consultant

We are hiring a Senior Data Consultant to strengthen our Contact Centre Data cap...

Location

United Kingdom , London

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Strong SQL‑based data engineering and analytics experience.
Proven database design and data modelling capability.
Experience across cloud platforms, integrations (REST APIs) and BI tools.
Solid understanding of Contact Centre data and KPIs.
Customer‑facing consulting or delivery experience.
Strong problem‑solving and diagnostic skills.

Job Responsibility

Design relational database schemas, including normalised and analytical (star/snowflake) models.
Build and maintain databases across platforms such as SQL Server, PostgreSQL and cloud data platforms (Azure SQL, AWS RDS, Snowflake, BigQuery).
Write and optimise complex SQL, including stored procedures, functions, views and performance‑tuned queries.
Develop ETL/ELT logic using SQL‑based approaches and frameworks.
Work with ACD, IVR and routing datasets.
Define and validate Contact Centre KPIs such as AHT, FCR, abandonment rate, SLA and occupancy.
Support analytics use cases including outbound campaigns and bots.
Apply Contact Centre domain knowledge, ideally including Genesys Cloud.
Lead customer data health assessments covering data accuracy and completeness, missing and inconsistent data, standardisation and formatting, referential integrity.
Apply and communicate data governance principles clearly.

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning

Fulltime

Member of Technical Staff, Microsoft Robotics (Robotics Simulation)

Microsoft’s Discovery and Quantum (MDQ) division develops and delivers advanced ...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Job Responsibility

Design, develop, and maintain physics-based simulation frameworks for robotics applications, including accurate modeling of rigid-body dynamics, articulated mechanisms, contact and friction, deformable objects, and fluid interactions as required by target robot platforms.
Implement essential robotics simulation features, including accurate sensor models (cameras, LiDAR, IMUs, force/torque sensors, tactile arrays), actuator models, controller interfaces, and communication protocols that mirror real robot hardware behavior.
Build real-to-sim and sim-to-real workflows for dynamic environments and robotics tasks, implementing domain randomization, system identification, and physics parameter tuning to minimize sim-to-real gaps.
Create and maintain asset toolchains supporting industry-standard formats (USD, URDF, MJCF, SDF) and integrate with 3D content pipelines for environment and robot model ingestion.
Develop simulation infrastructure for robust autonomy test and evaluation, enabling the use of rigorous test methods and design of experiments for validation and verification-based of robotics technologies and algorithms.
Develop simulation infrastructure for robot learning policies, including reinforcement learning training at scale, with parallelized environment instances, reward instrumentation, curriculum management, and integration with distributed ML training frameworks.
Collaborate closely with robotics engineers, ML researchers, and platform engineers to enable large-scale robotics development, training pipelines, benchmarking suites, and automated evaluation workflows.
Lead architectural decisions for simulation platform selection, customization, and extension, evaluating and integrating engines such as MuJoCo, Isaac Sim, Gazebo, Genesis or proprietary solutions based on fidelity, performance, and scalability requirements.
Review product code and test code to ensure it meets team standards for simulation accuracy, performance, and maintainability, coaching and providing feedback to develop other engineers’ skills.
Drive efforts to integrate logging and instrumentation for gathering telemetry data on simulation performance, fidelity metrics, and training pipeline health.

Fulltime

Collaboration Managed Services Engineer (L2)

As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves...

Location

China , Shanghai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A moderate knowledge of voice, video, and other collaboration modalities
A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex. Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre
A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
Experience in managed services and using ticketing tools, preferably ServiceNow
The ability to communicate and work effectively across different cultures and social groups
An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders
Competence in planning activities and projects well in advance and adapting to changing circumstances
The ability to maintain a positive outlook and work well under pressure
Willingness to work extra hours when necessary
Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions

Job Responsibility

Proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction
Provide second-level support for incidents and requests of medium complexity
Capture all required and relevant information for immediate resolution
Communicate with other teams and clients for extended support
Ensure continuous service by following through on shift handovers
Plan and execute standard requests and changes with clear identification of risks and mitigation plans
Support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks
Coach and mentor L1 teams to enhance their technical and behavioural skills
Establish effective monitoring setups for client infrastructure
Audit and analyse incident/request tickets and produce trend reports for automation opportunities

Fulltime

Genesys Engineer

We are looking for a dynamic and proactive Genesys Engineer who can think creati...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Proven track record with Genesys Cloud architect flow design and build across Voice, Email, and Messaging channels
Proficiency in developing APIs for seamless integration of third‑party tools and services
Experience with REST APIs and web services
Knowledge of IP Telephony, including Genesys Cloud Edge Devices and SIP Trunking
Ability to diagnose and resolve complex technical issues, including analysing SIP traces
Basic understanding of Terraform and Genesys CX as Code
Experience with omnichannel contact centre solutions
Knowledge of AI and automation capabilities within Genesys Cloud
Experience integrating Genesys with a range of third‑party systems
Understanding of cloud infrastructure and security best practices

Job Responsibility

Produce functional design documentation based on gathered business requirements
Lead the deployment of Genesys Cloud solutions, including setup, configuration, and customisation to meet business functional requirements
Provide technical support during and after implementation, troubleshooting issues and ensuring optimal performance
Assist support teams with incident ownership through to resolution, including participation in an out‑of‑hours on‑call rota
Conduct training sessions for end‑users and create clear documentation for system configurations and processes
Provide technical guidance and support to other team members
Encourage and lead technical demos, ensuring effective knowledge transfer throughout delivery
Actively participate in engineering maturity efforts and promote best practices across teams
Contribute to peer reviews and produce supporting documentation where required
Apply and advocate DevSecOps practices

What we offer

up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when joining, increasing up to a maximum of 38 days
option to buy or sell up to an additional five days of annual leave
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

Senior TS Cross Technology Systems Integration Specialist

The Senior Cross Technology Technical Services (TS) Systems Integration Speciali...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced understanding and appreciation of technical design and business principles
Advanced project fundamental and administration ability
Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
Advanced customer engagement skills
Advanced relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Advanced ability to coach, mentor and provide guidance to team members
Ability to take ownership as technical lead during project lifecycle
Bachelor's degree or equivalent in Information Technology or Computing or related field

Job Responsibility

Interacts with clients on site and remote to meet more complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Delegates lower complexity tasks to engineers and technicians
Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
Included in complex design work, with input to the design expected

Fulltime

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Genesys Cloud Technical Lead

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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