Genesys Cloud Technical Lead Job at ClearBridge Technology Group

Senior TS Cross Technology Systems Integration Specialist

The Senior Cross Technology Technical Services (TS) Systems Integration Speciali...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced understanding and appreciation of technical design and business principles
Advanced project fundamental and administration ability
Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
Advanced customer engagement skills
Advanced relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Advanced ability to coach, mentor and provide guidance to team members
Ability to take ownership as technical lead during project lifecycle
Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc

Job Responsibility

Interacts with clients on site and remote to meet more complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Delegates lower complexity tasks to engineers and technicians
Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
Included in complex design work, with input to the design expected

Fulltime

Senior TS Cross Technology Systems Integration Specialist

The Senior Cross Technology Technical Services (TS) Systems Integration Speciali...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced understanding and appreciation of technical design and business principles
Advanced project fundamental and administration ability
Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
Advanced customer engagement skills
Advanced relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Advanced ability to coach, mentor and provide guidance to team members
Ability to take ownership as technical lead during project lifecycle
Bachelor's degree or equivalent in Information Technology or Computing or related field

Job Responsibility

Interacts with clients on site and remote to meet more complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Delegates lower complexity tasks to engineers and technicians
Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
Included in complex design work, with input to the design expected

Fulltime

Genesys Engineer

We are looking for a dynamic and proactive Genesys Engineer who can think creati...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Proven track record with Genesys Cloud architect flow design and build across Voice, Email, and Messaging channels
Proficiency in developing APIs for seamless integration of third‑party tools and services
Experience with REST APIs and web services
Knowledge of IP Telephony, including Genesys Cloud Edge Devices and SIP Trunking
Ability to diagnose and resolve complex technical issues, including analysing SIP traces
Basic understanding of Terraform and Genesys CX as Code
Experience with omnichannel contact centre solutions
Knowledge of AI and automation capabilities within Genesys Cloud
Experience integrating Genesys with a range of third‑party systems
Understanding of cloud infrastructure and security best practices

Job Responsibility

Produce functional design documentation based on gathered business requirements
Lead the deployment of Genesys Cloud solutions, including setup, configuration, and customisation to meet business functional requirements
Provide technical support during and after implementation, troubleshooting issues and ensuring optimal performance
Assist support teams with incident ownership through to resolution, including participation in an out‑of‑hours on‑call rota
Conduct training sessions for end‑users and create clear documentation for system configurations and processes
Provide technical guidance and support to other team members
Encourage and lead technical demos, ensuring effective knowledge transfer throughout delivery
Actively participate in engineering maturity efforts and promote best practices across teams
Contribute to peer reviews and produce supporting documentation where required
Apply and advocate DevSecOps practices

What we offer

up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when joining, increasing up to a maximum of 38 days
option to buy or sell up to an additional five days of annual leave
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , Austin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Expert in Genesys Architect, Data Actions, and Integration Hub
Comfortable working with JSON, REST APIs, and troubleshooting complex data dip failures
Strong grasp of scripting (JavaScript/Node.js) or middleware logic required to bridge gaps between CCaaS and CRMs
Excellent communication skills, with the ability to explain technical constraints to non-technical stakeholders and offer creative workarounds
Experience with Genesys WEM (Workforce Engagement Management) and analytics to drive architectural decisions
Experience working in an Agile/Scrum environment, managing technical debt while delivering new features at speed
Genesys Cloud Certified Professional (GCP) certification is highly preferred

Job Responsibility

Leading the end-to-end architecture of Genesys Cloud CX, ensuring our global telephony, BYOC (Bring Your Own Carrier), and edge architecture can scale with Navan’s rapid global expansion
Designing and building advanced interaction workflows in Genesys Architect
Architecting "smart" routing by leveraging Data Actions and RESTful APIs to connect Genesys with Navan’s proprietary backend, Salesforce, and other critical business systems
Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Acting as the Subject Matter Expert (SME) for the Genesys platform, evaluating new features and advising the business on adoption strategies
Establishing best practices for configuration management, documentation, and "DevOps for CX"
Analyzing interaction data to identify bottlenecks in the IVR or digital flows and implementing architectural changes to reduce friction and improve latency

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Genesys Cloud Architect / Sr Telecom Engineer

The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader r...

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Telecommunications, IT, or equivalent relevant experience
At least 5 years of hands-on experience with Genesys Cloud CX, including administration, routing, and troubleshooting or other Contact Center Solution (Avaya Aura, Cisco Contact Center Enterprise (CCE) or Cisco Contact Center Express (UCCX) etc....
Strong expertise in VoIP technologies, SIP trunking, SBC console operations, and carrier connectivity
Familiarity with chatbot frameworks, speech analytics, and contact center processes
Proven ability to design and manage integrations between Genesys Cloud and external systems is a plus
Exceptional problem-solving skills and a strategic mindset, coupled with the ability to execute technical solutions
Experience supporting high-availability, customer-facing environments
Genesys Cloud certifications and knowledge of architecture standards is a plus

Job Responsibility

Lead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics
Develop and maintain roadmap, standards, and best practices for platform design and evolution
Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows
Build and manage API integrations with internal and third‑party systems
Serve as Tier 3 escalation for complex incidents and participate in on-call rotations
Govern platform changes to ensure security, compliance, and alignment with IT standards
Partner with business and technical teams to translate experience goals into scalable solutions
Maintain documentation and mentor engineering teams on platform best practices
Other duties as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , New York

Salary:

142500.00 - 264000.00 USD / Year

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Architectural Expertise: Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Deep Technical Proficiency: Expert in Genesys Architect, Data Actions, and Integration Hub
Coding Familiarity: Strong grasp of scripting (JavaScript/Node.js) or middleware logic
Consulting Mindset: Excellent communication skills
Data-Driven Approach: Experience with Genesys WEM (Workforce Engagement Management) and analytics
Agile Execution: Experience working in an Agile/Scrum environment

Job Responsibility

Architecture & Design: Leading the end-to-end architecture of Genesys Cloud CX
Complex Flow Logic: Designing and building advanced interaction workflows in Genesys Architect
Deep Integrations: Architecting "smart" routing by leveraging Data Actions and RESTful APIs
Business Alignment: Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Innovation: Acting as the Subject Matter Expert (SME) for the Genesys platform
Technical Governance: Establishing best practices for configuration management, documentation, and "DevOps for CX"
Performance Optimization: Analyzing interaction data to identify bottlenecks and implementing architectural changes

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Contact Center Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , Palo Alto or San Francisco

Salary:

142500.00 - 264000.00 USD / Year

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Architectural Expertise: Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Deep Technical Proficiency: Expert in Genesys Architect, Data Actions, and Integration Hub
Coding Familiarity: Strong grasp of scripting (JavaScript/Node.js) or middleware logic
Consulting Mindset: Excellent communication skills
Data-Driven Approach: Experience with Genesys WEM (Workforce Engagement Management) and analytics
Agile Execution: Experience working in an Agile/Scrum environment
Genesys Cloud Certified Professional (GCP) certification is highly preferred

Job Responsibility

Architecture & Design: Leading the end-to-end architecture of Genesys Cloud CX
Complex Flow Logic: Designing and building advanced interaction workflows in Genesys Architect
Deep Integrations: Architecting 'smart' routing by leveraging Data Actions and RESTful APIs
Business Alignment: Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Innovation: Acting as the Subject Matter Expert (SME) for the Genesys platform
Technical Governance: Establishing best practices for configuration management, documentation, and 'DevOps for CX'
Performance Optimization: Analyzing interaction data to identify bottlenecks and implementing architectural changes

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

AI Solutions Specialist

The AI Solutions Specialist is a key technical leader within Sabio’s Pre-sales f...

Location

United Kingdom , London

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks
Deep understanding of CCaaS/contact centre operations and digital CX transformation
Awareness of security, compliance, and integration considerations in enterprise deployments
Commercial and financial awareness, including ROI modelling and TCO analysis
Strong understanding of competitive landscape in AI/CX
Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes
Confidence engaging with senior stakeholders, including C-level executives
Strong influencing and negotiation skills within competitive sales cycles
Ability to balance technical depth with commercial positioning
Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions

Job Responsibility

Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs
Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security
Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility
Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage
Act as an AI authority during sales cycles, influencing deal strategy and client positioning
Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions
Provide customer and market insights to inform Sabio’s product and proposition roadmap
Mentor junior and associate colleagues, building capability across the Presales team

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year (this includes three Sabio days)
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Genesys Cloud Technical Lead

Job Description

Job Responsibility

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