Genesys Cloud Development Manager Job at Robert Half (Columbus)

Senior Contact Center Call Routing & Cloud Solutions SME

We are seeking an experienced and highly knowledgeable Contact Center Voice Subj...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Work experience of 8 to 10 years on Voice routing technology
Experience working with Genesys (Cloud/On-premises) and NICE CXone platforms
Certifications in Genesys and/or NICE CXone
Deep understanding of call routing (Cisco ICM/Swampfox ICX), IVR, ACD, CTI, omnichannel capabilities, and reporting/analytics
Experience with scripting languages such as JavaScript, Python, Ansible automation or Genesys Composer/SCXML
Solid grasp of APIs, data integrations, and CRM (Salesforce, MS Dynamics) integrations
Familiarity with telephony infrastructure (SIP, VoIP) and cloud-hosted environments (AWS, Azure)
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team in a fast-paced environment

Job Responsibility

Serve as the technical SME for Genesys (Cloud/On-premises) and NICE CXone platforms
Lead product certification, design, configuration, and deployment of contact center solutions across platforms
Work with cross-functional teams to integrate contact center solutions with CRMs, IVRs, WFM, and other enterprise systems
Analyze business requirements and recommend optimal platform configurations and workflows
Ensure platform stability, scalability, and performance through continuous monitoring and proactive maintenance
Collaborate with vendors and internal stakeholders for feature enhancements and roadmap alignment
Develop and maintain comprehensive documentation including architecture diagrams, SOPs, and user guides
Conduct platform training and knowledge transfer to team members and end-users
Work with controls team to ensure systems are compliant with Citi standards
Actively participate in Internal/external Audit

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Genesys Cloud Architect / Sr Telecom Engineer

The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader r...

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Telecommunications, IT, or equivalent relevant experience
At least 5 years of hands-on experience with Genesys Cloud CX, including administration, routing, and troubleshooting or other Contact Center Solution (Avaya Aura, Cisco Contact Center Enterprise (CCE) or Cisco Contact Center Express (UCCX) etc....
Strong expertise in VoIP technologies, SIP trunking, SBC console operations, and carrier connectivity
Familiarity with chatbot frameworks, speech analytics, and contact center processes
Proven ability to design and manage integrations between Genesys Cloud and external systems is a plus
Exceptional problem-solving skills and a strategic mindset, coupled with the ability to execute technical solutions
Experience supporting high-availability, customer-facing environments
Genesys Cloud certifications and knowledge of architecture standards is a plus

Job Responsibility

Lead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics
Develop and maintain roadmap, standards, and best practices for platform design and evolution
Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows
Build and manage API integrations with internal and third‑party systems
Serve as Tier 3 escalation for complex incidents and participate in on-call rotations
Govern platform changes to ensure security, compliance, and alignment with IT standards
Partner with business and technical teams to translate experience goals into scalable solutions
Maintain documentation and mentor engineering teams on platform best practices
Other duties as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Genesys Cloud Consultant

Andersen is hiring a Genesys Cloud Consultant in Europe to support large-scale d...

Location

Salary:

Not provided

Andersen

Expiration Date

Until further notice

Requirements

Experience as a System Administrator or in a similar role for 4+ years
Basic technical understanding
Fundamental consulting skills (e.g., requirements management)
Willingness to learn the contact center industry and gain in-depth knowledge of Genesys Cloud
Readiness to work hands-on with platform configuration and administration
Ability to manage 2–3 projects in parallel
Ability to support presales activities by delivering client demonstrations
Level of English – from Advanced and above
Level of German – from Intermediate and above

Job Responsibility

Developing contact center architecture, configurating Genesys Cloud, Engage, or PureConnect systems, and integrating with existing IT infrastructure
Creating and optimizing Interactive Voice Response (IVR) and – Automatic Call Distribution (ACD) scenarios to efficiently process requests
Troubleshooting and ensuring the smooth operation of voice, chat, and email channels
Setting up omnichannel communication, including web chat, telephony, and CRM systems for accessing customer history
Configuring rights, roles, and licenses in the system
Sharing system operating methodologies with the client's internal experts, training users, and providing feedback
Ensuring increased customer service efficiency through optimization of Genesys technological processes

What we offer

Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others
The opportunity to change the project and/or develop expertise in an interesting business domain
Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant
Guarantee of professional, financial, and career growth
The company has introduced systems of mentoring and adaptation for each new employee
The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities
Access to the corporate training portal
Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies)
Certification compensation (AWS, PMP, etc)
Referral program

Configuration Analyst

We are looking for an experienced Configuration Analyst to join our team on a lo...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience working with Genesys Cloud systems is mandatory
Strong knowledge of configuration management processes and tools
Expertise in database queries and operational data analysis
Familiarity with industry standards and regulatory requirements related to configuration management
Ability to manage projects, track progress, and communicate risks effectively
Exceptional analytical and problem-solving skills to address configuration issues
Experience in the healthcare industry is preferred
Ability to work independently with minimal supervision while collaborating effectively with teams

Job Responsibility

Manage and maintain the configuration management database to ensure accuracy and consistency
Monitor and control configuration items throughout their lifecycle, ensuring compliance with established policies
Develop and implement configuration management plans, procedures, and policies aligned with industry standards
Conduct regular audits and reviews to verify the integrity and reliability of configurations
Perform monthly scans across all environments to identify and resolve discrepancies
Maintain version control for both hardware and software operational configurations
Collaborate with stakeholders to address and resolve configuration-related challenges
Stay informed about emerging trends and best practices in configuration management
Utilize technical expertise to identify opportunities for process optimization and technology integration
Document and translate requirements into detailed program designs for presentation to leadership

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Solutions Architect, Customer Experience

Are you passionate about architecting intelligent, seamless customer journeys? W...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven, hands-on experience in designing and deploying enterprise-level contact center solutions
In-depth knowledge of Contact Center as a Service (CCaaS) platforms such as Genesys, NICE, Cisco, or the new Dynamics 365 Contact Center
A strong understanding of how AI and machine learning technologies are applied in a customer service context, including experience with natural language understanding (NLU), sentiment analysis, and sophisticated chatbot development
Solid expertise in cloud infrastructure, API development, and modern integration patterns
Exceptional communication, presentation, and stakeholder management skills, with the ability to articulate complex technical concepts to diverse audiences

Job Responsibility

Architect End-to-End Solutions: Design and build scalable, secure, and resilient contact center architectures. You will integrate key components like interactive voice response (IVR), SIP telephony, Customer Relationship Management (CRM) systems, AI and machine learning models, and advanced analytics platforms to create a unified customer view
Drive Technology Innovation: Champion an "AI-first" strategy by leading the adoption of transformative technologies. This includes implementing intelligent virtual agents, providing real-time assistance to our customer service agents, and utilizing predictive routing to connect customers with the best possible resource
Collaborate and Influence: Partner with business leaders, operations teams, and IT professionals to ensure that your technical solutions align directly with and drive our overarching customer experience objectives. You will be the bridge between technical possibilities and business goals
Master the Technology Stack: Serve as the lead solution expert for our core platforms, including Dynamics 365 Contact Center, Genesys Cloud, and VideoEngager. Your expertise will ensure seamless integration with our existing enterprise systems and a frictionless experience for both customers and agents
Uphold Security and Compliance: Guarantee that all solutions adhere to the highest standards of regulatory compliance, data privacy, and security
Champion Continuous Improvement: Establish and nurture robust feedback loops, leveraging analytics to continuously refine and enhance customer journeys and agent workflows, thereby driving efficiency and satisfaction

Fulltime

Full Stack Software Engineer - CCaaS

Join a customer-obsessed technology business at the heart of Australia’s largest...

Location

Australia , Surry Hills

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

Proficiency in HTML5, CSS3, and JavaScript
Experience with modern front-end frameworks like React, Angular, or Vue.js
Experience with server-side languages such as Python, Node.js, Ruby, or Java
Expertise in both relational (e.g., MySQL, PostgreSQL) and non-relational (e.g., MongoDB) databases
Strong understanding of RESTful services and API design
Proficient with GitHub, Git and its workflows
Experience with cloud platforms such as AWS, Google Cloud, or Azure
Experience in Contact Centre applications (e.g. Routing, IVRs)
Solid understanding of telephony carriage and protocols (e.g., SIP, WebRTC)
Experience with Genesys Cloud Platform

Job Responsibility

Assist in the Design, Build, Test, Deploy, and Monitor both front-end and back-end components of web applications and integrations
Assist in the Design and implement intuitive and responsive user interfaces
Develop and manage server-side logic and integrations, application programming interfaces (APIs), and data storage solutions
Work with database systems (SQL and NoSQL) to ensure efficient data management and storage
Architect, design, and implement complex integrations between custom applications and leading Contact Center as a Service (CCaaS) using their proprietary APIs
Partner with designers, product managers, other developers, and business functions to understand program requirements and deliver integrated, user-centric solutions
Ensure code integrity, maintain high standards for application design, and optimize applications for speed and scalability
Conduct code reviews, identify bottlenecks, and debug applications to ensure high performance and responsiveness
Contribute to the development and maintenance of continuous integration and continuous deployment (CI/CD) pipelines and manage cloud-based application deployment environments
Continuously learn and implement new technologies and industry best practices

What we offer

Team discounts across our range of Woolworths Group brands
Robust rewards program
Access to Sonder (free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families)

Fulltime

Genesys Engage Engineer

Our client, a leading Consulting firm, is in need of a Genesys Engage Engineer f...

Location

United States , Houston

Salary:

49.00 - 74.00 USD / Hour

ClearBridge Technology Group

Expiration Date

Until further notice

Requirements

At least 8 years of experience working with Genesys Engage
3 – 4 years of consulting experience, i.e. working for a large consulting company interfacing with customers
Experience providing troubleshooting and configuration support of Genesys Engage in a production environment
Experience installing Genesys Engage applications in both Linux and Windows
Experience configuring and managing Genesys Engage components, specifically call flows, queues and reporting dashboards to optimize performance
Experience using Jira for ticket resolution, or a similar tool
Experience developing strategies in IRD, Composer and GIA

Job Responsibility

Supporting an enterprise customers Engage environment prior to them migrating to Genesys Cloud
Troubleshooting through logs for inbound, outbound voice (SIP, URS, ORS, IXN, Stat, MCP, etc.), E-Services email chat, GMS, outbound campaigns for both Linux and Windows
Resolving technical issues related to the Genesys platform
Installing Genesys Engage applications on Linux and Windows
Configure and manage Genesys Engage components, including call flows, queues and reporting dashboards to optimize performance

What we offer

Excellent benefits and compensation packages

Fulltime

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst within contact centre or telecommunications environments
Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
Ability to translate complex technical concepts into clear, accessible language for all stakeholders
Knowledge of Agile and Waterfall methodologies
Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
Technical degree and minimum four years of contact centre experience

Job Responsibility

Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
Participate in test planning, UAT execution, and validation of deployed solutions
Produce user guides, process flows, and technical documentation for support teams and stakeholders
Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
Contribute to application lifecycle management ensuring reusability and architectural consistency

What we offer

Opportunity to work on advanced CX and contact centre technologies across global operations
Exposure to complex technical landscapes and collaboration with multi‑national teams
Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
A collaborative environment promoting innovation, problem‑solving, and professional growth

Genesys Cloud Development Manager

Robert Half

Location:
United States , Columbus

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 12, 2026

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