CrawlJobs Logo

Genesys Cloud Consultant

sabiogroup.com Logo

Sabio Group

Location Icon

Location:
Spain , Madrid

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. We are currently looking for a passionate and enthusiastic Genesys Cloud Consultant to join our team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and omni-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.

Job Responsibility:

  • Work with the team to design and build: Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc
  • Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
  • Flow design with Architect
  • Integration with third-party systems using web services
  • Report generation (real time and historic)
  • Creation and modification of scripts with Genesys Cloud

Requirements:

  • Knowledge of the following Genesys Cloud CX tools and modules: Basic configuration: agents, groups, skills, roles, etc
  • Routing: incoming and outgoing call strategies
  • Telephony: sites, edges, trunks, outbound routes
  • Scripting
  • Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
  • Data Actions: design and construction of webservices to external systems.
  • Campaigns of various types (progressive, preview, power)
  • Real-time reporting
  • Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter)
  • Experience working on projects
  • Spanish fluency both written and spoken

Nice to have:

  • Certifications of Genesys Cloud (GCP-CX)
  • Experience with Single Sign-ON (SSO)
  • Integrations with Embeddable Framework with other CRM: Salesforce, Microsoft Dynamics 365.
  • Integration with external reporting tools (PowerBI).
  • Knowledge and exploitation of the Genesys API, Process Automation (triggers) and use of Workflows for more complex implementations.
  • Knowledge of software programming: C, Java, Javascript, .Net
  • Experience working in Support
  • Experience working with Agile Methodologies (specifically Scrum)
What we offer:
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health

Additional Information:

Job Posted:
December 11, 2025

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Genesys Cloud Consultant

New

Genesys Consultant

At Sabio Group, we're dedicated to fostering an environment where employees thri...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
sabiogroup.com Logo
Sabio Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of the following Genesys Cloud CX tools and modules: Basic configuration: agents, groups, skills, roles, etc
  • Routing: incoming and outgoing call strategies
  • Telephony: sites, edges, trunks, outbound routes
  • Scripting
  • Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
  • Data Actions: design and construction of webservices to external systems.
  • Campaigns of various types (progressive, preview, power)
  • Real-time reporting
  • Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter)
  • Experience working on projects
Job Responsibility
Job Responsibility
  • Work with the team to design and build:
  • Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc...
  • Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
  • Flow design with Architect
  • Integration with third-party systems using web services
  • Report generation (real time and historic)
  • Creation and modification of scripts with Genesys Cloud
What we offer
What we offer
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health
  • Plus many more! (Benefits are dependant on your base location.)
  • Fulltime
Read More
Arrow Right

Genesys Cloud Consultant

Andersen is hiring a Genesys Cloud Consultant in Europe to support large-scale d...
Location
Location
Salary
Salary:
Not provided
andersenlab.com Logo
Andersen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as a System Administrator or in a similar role for 4+ years
  • Basic technical understanding
  • Fundamental consulting skills (e.g., requirements management)
  • Willingness to learn the contact center industry and gain in-depth knowledge of Genesys Cloud
  • Readiness to work hands-on with platform configuration and administration
  • Ability to manage 2–3 projects in parallel
  • Ability to support presales activities by delivering client demonstrations
  • Level of English – from Advanced and above
  • Level of German – from Intermediate and above
Job Responsibility
Job Responsibility
  • Developing contact center architecture, configurating Genesys Cloud, Engage, or PureConnect systems, and integrating with existing IT infrastructure
  • Creating and optimizing Interactive Voice Response (IVR) and – Automatic Call Distribution (ACD) scenarios to efficiently process requests
  • Troubleshooting and ensuring the smooth operation of voice, chat, and email channels
  • Setting up omnichannel communication, including web chat, telephony, and CRM systems for accessing customer history
  • Configuring rights, roles, and licenses in the system
  • Sharing system operating methodologies with the client's internal experts, training users, and providing feedback
  • Ensuring increased customer service efficiency through optimization of Genesys technological processes
What we offer
What we offer
  • Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others
  • The opportunity to change the project and/or develop expertise in an interesting business domain
  • Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant
  • Guarantee of professional, financial, and career growth
  • The company has introduced systems of mentoring and adaptation for each new employee
  • The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities
  • Access to the corporate training portal
  • Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies)
  • Certification compensation (AWS, PMP, etc)
  • Referral program
Read More
Arrow Right

Client Consultant

The Customer Solutions Design Consultant leads and delivers a variety of consult...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in Genesys Cloud CX is essential
  • Applying structured problem solving techniques to diagnose and resolve complex technical, operational, or business challenges
  • Advising on and refining the technologies, tools, and approaches best suited for new solutions, services, or customer outcomes
  • Gathering information through discovery and consultation, evaluating options, assessing implications, and providing clear, evidence based recommendations
  • Ensuring proposed solutions meet business, user, and operational requirements, while aligning with broader architectural principles, service strategies, and platform constraints
  • Demonstrating a growth mindset through continuous learning, reflection, and staying current with industry trends
  • Applying strong commercial and business acumen, leveraging a deep understanding of the organisation, customer context, and market dynamics to inform decision making
  • Defining and structuring the essential components required to form viable technical or service solutions, ensuring clarity, scalability, and alignment with customer needs
  • Supporting customers and stakeholders through technology transitions, guiding them from legacy environments into modern platforms and operating models
Job Responsibility
Job Responsibility
  • Captures detailed customer technical and business requirements and translates them into clear, actionable solution recommendations aligned with consulting and solution‑development methodologies
  • Advises on and helps shape the technical direction for customer engagements, supporting stakeholders in moving toward effective solution designs based on best practice, platform capabilities, and desired business outcomes
  • Leads and facilitates the review and validation of new solutions and in‑life service enhancements, ensuring they integrate effectively across all domains and align with product roadmaps and broader strategic objectives
  • Encourages continuous improvement across solution development, consulting practices, and delivery capability throughout end‑to‑end engagements
  • Manages customer‑facing consulting engagements, including scoping, producing Statements of Work, and coordinating third‑party contributions and dependencies
  • Builds strong senior‑level customer relationships by providing trusted specialist consulting support and helping shape service strategy, operational decisions, and long‑term transformation plans
  • Promotes consistency in architectural, technical, and delivery processes to reduce cost, increase efficiency, and enhance solution quality
  • Guides customer migration planning and execution, supporting organisations through transitions from legacy platforms to modern technologies and operating models
  • Coordinates and contributes to impact assessments, solution documentation, and updates to ensure accuracy, traceability, and alignment with evolving requirements
  • Supports the resolution of complex solution and service issues by guiding root‑cause analysis, coordinating troubleshooting activities, and managing escalations to protect delivery outcomes
What we offer
What we offer
  • 10% on target annual bonus
  • BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
  • X4 Salary Life Assurance
  • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
  • 25 days annual leave (not including bank holidays), increasing with service
  • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks paid carer’s leave
  • World-class training and development opportunities
  • Fulltime
Read More
Arrow Right

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...
Location
Location
United States , New York
Salary
Salary:
142500.00 - 264000.00 USD / Year
navan.com Logo
Navan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
  • Architectural Expertise: Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
  • Deep Technical Proficiency: Expert in Genesys Architect, Data Actions, and Integration Hub
  • Coding Familiarity: Strong grasp of scripting (JavaScript/Node.js) or middleware logic
  • Consulting Mindset: Excellent communication skills
  • Data-Driven Approach: Experience with Genesys WEM (Workforce Engagement Management) and analytics
  • Agile Execution: Experience working in an Agile/Scrum environment
Job Responsibility
Job Responsibility
  • Architecture & Design: Leading the end-to-end architecture of Genesys Cloud CX
  • Complex Flow Logic: Designing and building advanced interaction workflows in Genesys Architect
  • Deep Integrations: Architecting "smart" routing by leveraging Data Actions and RESTful APIs
  • Business Alignment: Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
  • Innovation: Acting as the Subject Matter Expert (SME) for the Genesys platform
  • Technical Governance: Establishing best practices for configuration management, documentation, and "DevOps for CX"
  • Performance Optimization: Analyzing interaction data to identify bottlenecks and implementing architectural changes
What we offer
What we offer
  • Generous medical plans, dental, and vision benefits with premiums covered by Navan
  • Various insurance options
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • Pet insurance
  • Fulltime
Read More
Arrow Right

Contact Center Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...
Location
Location
United States , Palo Alto or San Francisco
Salary
Salary:
142500.00 - 264000.00 USD / Year
navan.com Logo
Navan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
  • Architectural Expertise: Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
  • Deep Technical Proficiency: Expert in Genesys Architect, Data Actions, and Integration Hub
  • Coding Familiarity: Strong grasp of scripting (JavaScript/Node.js) or middleware logic
  • Consulting Mindset: Excellent communication skills
  • Data-Driven Approach: Experience with Genesys WEM (Workforce Engagement Management) and analytics
  • Agile Execution: Experience working in an Agile/Scrum environment
  • Genesys Cloud Certified Professional (GCP) certification is highly preferred
Job Responsibility
Job Responsibility
  • Architecture & Design: Leading the end-to-end architecture of Genesys Cloud CX
  • Complex Flow Logic: Designing and building advanced interaction workflows in Genesys Architect
  • Deep Integrations: Architecting 'smart' routing by leveraging Data Actions and RESTful APIs
  • Business Alignment: Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
  • Innovation: Acting as the Subject Matter Expert (SME) for the Genesys platform
  • Technical Governance: Establishing best practices for configuration management, documentation, and 'DevOps for CX'
  • Performance Optimization: Analyzing interaction data to identify bottlenecks and implementing architectural changes
What we offer
What we offer
  • Generous medical plans, dental, and vision benefits with premiums covered by Navan
  • Various insurance options
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • Pet insurance
  • Fulltime
Read More
Arrow Right

Genesys Engage Engineer

Our client, a leading Consulting firm, is in need of a Genesys Engage Engineer f...
Location
Location
United States , Houston
Salary
Salary:
49.00 - 74.00 USD / Hour
clearbridgetech.com Logo
ClearBridge Technology Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 8 years of experience working with Genesys Engage
  • 3 – 4 years of consulting experience, i.e. working for a large consulting company interfacing with customers
  • Experience providing troubleshooting and configuration support of Genesys Engage in a production environment
  • Experience installing Genesys Engage applications in both Linux and Windows
  • Experience configuring and managing Genesys Engage components, specifically call flows, queues and reporting dashboards to optimize performance
  • Experience using Jira for ticket resolution, or a similar tool
  • Experience developing strategies in IRD, Composer and GIA
Job Responsibility
Job Responsibility
  • Supporting an enterprise customers Engage environment prior to them migrating to Genesys Cloud
  • Troubleshooting through logs for inbound, outbound voice (SIP, URS, ORS, IXN, Stat, MCP, etc.), E-Services email chat, GMS, outbound campaigns for both Linux and Windows
  • Resolving technical issues related to the Genesys platform
  • Installing Genesys Engage applications on Linux and Windows
  • Configure and manage Genesys Engage components, including call flows, queues and reporting dashboards to optimize performance
What we offer
What we offer
  • Excellent benefits and compensation packages
  • Fulltime
Read More
Arrow Right

AI Solutions Specialist

The AI Solutions Specialist is a key technical leader within Sabio’s Pre-sales f...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
sabiogroup.com Logo
Sabio Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks
  • Deep understanding of CCaaS/contact centre operations and digital CX transformation
  • Awareness of security, compliance, and integration considerations in enterprise deployments
  • Commercial and financial awareness, including ROI modelling and TCO analysis
  • Strong understanding of competitive landscape in AI/CX
  • Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes
  • Confidence engaging with senior stakeholders, including C-level executives
  • Strong influencing and negotiation skills within competitive sales cycles
  • Ability to balance technical depth with commercial positioning
  • Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions
Job Responsibility
Job Responsibility
  • Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs
  • Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security
  • Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility
  • Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage
  • Act as an AI authority during sales cycles, influencing deal strategy and client positioning
  • Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions
  • Provide customer and market insights to inform Sabio’s product and proposition roadmap
  • Mentor junior and associate colleagues, building capability across the Presales team
What we offer
What we offer
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work
  • 28 days paid holiday a year (this includes three Sabio days)
  • LinkedIn Learning
Read More
Arrow Right

AI Solutions Specialist

The AI Solutions Specialist is a key technical leader within Sabio’s Pre-sales f...
Location
Location
France , Paris
Salary
Salary:
Not provided
sabiogroup.com Logo
Sabio Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks
  • Deep understanding of CCaaS/contact centre operations and digital CX transformation
  • Awareness of security, compliance, and integration considerations in enterprise deployments
  • Commercial and financial awareness, including ROI modelling and TCO analysis
  • Strong understanding of competitive landscape in AI/CX
  • Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes
  • Confidence engaging with senior stakeholders, including C-level executives
  • Strong influencing and negotiation skills within competitive sales cycles
  • Ability to balance technical depth with commercial positioning
  • Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions
Job Responsibility
Job Responsibility
  • Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs
  • Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security
  • Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility
  • Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage
  • Act as an AI authority during sales cycles, influencing deal strategy and client positioning
  • Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions
  • Provide customer and market insights to inform Sabio’s product and proposition roadmap
  • Mentor junior and associate colleagues, building capability across the Presales team
What we offer
What we offer
  • Flexible working
  • Employee Assistance Programme
  • Bonus Scheme
  • Business Travel Insurance
  • Volunteering Time-off
  • 25 days paid holiday a year
  • LinkedIn Learning
Read More
Arrow Right