Genesys Cloud Consultant Job at Andersen

Genesys Cloud Consultant

Andersen

Location:

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Andersen is hiring a Genesys Cloud Consultant in Europe to support large-scale digital transformation, building and enhancing enterprise web and e-commerce solutions within a multi-team, cloud-driven environment. The customer is a large international technology company operating in the digital infrastructure and connectivity domain, providing telecommunications, cloud platforms, and advanced IT services for consumer and enterprise clients. The project is a large-scale digital transformation initiative with a high volume of parallel projects, focused on building and evolving web and e-commerce platforms, AI-enabled features, and data-driven digital solutions within a dynamic, multi-team environment.

Job Responsibility:

Developing contact center architecture, configurating Genesys Cloud, Engage, or PureConnect systems, and integrating with existing IT infrastructure
Creating and optimizing Interactive Voice Response (IVR) and – Automatic Call Distribution (ACD) scenarios to efficiently process requests
Troubleshooting and ensuring the smooth operation of voice, chat, and email channels
Setting up omnichannel communication, including web chat, telephony, and CRM systems for accessing customer history
Configuring rights, roles, and licenses in the system
Sharing system operating methodologies with the client's internal experts, training users, and providing feedback
Ensuring increased customer service efficiency through optimization of Genesys technological processes

Requirements:

Experience as a System Administrator or in a similar role for 4+ years
Basic technical understanding
Fundamental consulting skills (e.g., requirements management)
Willingness to learn the contact center industry and gain in-depth knowledge of Genesys Cloud
Readiness to work hands-on with platform configuration and administration
Ability to manage 2–3 projects in parallel
Ability to support presales activities by delivering client demonstrations
Level of English – from Advanced and above
Level of German – from Intermediate and above

Nice to have:

Experience conducting client workshops and creating concept documents
Basic knowledge of AI and experience working with prompts

What we offer:

Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others
The opportunity to change the project and/or develop expertise in an interesting business domain
Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant
Guarantee of professional, financial, and career growth
The company has introduced systems of mentoring and adaptation for each new employee
The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities
Access to the corporate training portal
Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies)
Certification compensation (AWS, PMP, etc)
Referral program
English courses
Private health insurance and compensation for sports activities

Additional Information:

Job Posted:
January 29, 2026

Work Type:

Remote work

Andersen - All Job Offers

Job Link Share: