CrawlJobs Logo

Genesys Cloud Architect / Sr Telecom Engineer

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Albuquerque

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader responsible for the design, optimization, and long-term strategy of the Genesys Cloud CX platform. This role combines architectural ownership with hands-on engineering, ensuring a reliable, scalable, and high‑performing contact center environment.

Job Responsibility:

  • Lead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics
  • Develop and maintain roadmap, standards, and best practices for platform design and evolution
  • Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows
  • Build and manage API integrations with internal and third‑party systems
  • Serve as Tier 3 escalation for complex incidents and participate in on-call rotations
  • Govern platform changes to ensure security, compliance, and alignment with IT standards
  • Partner with business and technical teams to translate experience goals into scalable solutions
  • Maintain documentation and mentor engineering teams on platform best practices
  • Other duties as needed

Requirements:

  • Bachelor’s degree in Computer Science, Telecommunications, IT, or equivalent relevant experience
  • At least 5 years of hands-on experience with Genesys Cloud CX, including administration, routing, and troubleshooting or other Contact Center Solution (Avaya Aura, Cisco Contact Center Enterprise (CCE) or Cisco Contact Center Express (UCCX) etc....
  • Strong expertise in VoIP technologies, SIP trunking, SBC console operations, and carrier connectivity
  • Familiarity with chatbot frameworks, speech analytics, and contact center processes
  • Proven ability to design and manage integrations between Genesys Cloud and external systems is a plus
  • Exceptional problem-solving skills and a strategic mindset, coupled with the ability to execute technical solutions
  • Experience supporting high-availability, customer-facing environments
  • Genesys Cloud certifications and knowledge of architecture standards is a plus

Nice to have:

  • Proven ability to design and manage integrations between Genesys Cloud and external systems is a plus
  • Genesys Cloud certifications and knowledge of architecture standards is a plus
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
January 26, 2026

Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Genesys Cloud Architect / Sr Telecom Engineer

New

Store Associate

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Tuscaloosa
Salary
Salary:
15.00 - 18.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 15, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Shift Supervisor

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Kenosha
Salary
Salary:
16.50 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 15, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Field Service Engineer

KPM Analytics is a global leader in scientific instrumentation, dedicated to hel...
Location
Location
United States , Dallas TX; Nashville TN; Kansas City MO; St. Louis MO; Atlanta GA
Salary
Salary:
Not provided
kpmanalytics.com Logo
KPM Analytics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of Field Service or related field
  • experience supporting high-volume processing customers preferred
  • BS, Mechanical or Mechatronics Engineering, Electrical Engineering
  • Fluency in English and Spanish is mandatory
  • Ability to read/interpret technical diagrams (instrument components)
  • Ability to perform service-related tasks (parts removal/installation) at heights between 3-10m
Job Responsibility
Job Responsibility
  • Travel to customer sites throughout North America to perform Installation & Training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment
  • Serve as primary contact for corresponding site visits and troubleshooting
  • Provide guidance on the proper use of KPM products
  • Maximize customer satisfaction through professional interaction with customers
  • Ensure technical issues are documented and solutions implemented
  • Prepare weekly field report summaries
  • Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements
  • Provide timely and accurate feedback to the manufacturing and engineering groups
  • Responsible for continuous learning
  • Consult with other departmental and managerial personnel
  • Fulltime
Read More
Arrow Right
New

Application Specialist – Lab Team (NA)

The Application Specialist – Lab Team supports the North American sales organiza...
Location
Location
United States , Westborough
Salary
Salary:
Not provided
kpmanalytics.com Logo
KPM Analytics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in an applications support role within the scientific instrumentation or food industry
  • Hands-on experience with analytical/laboratory instrumentation preferred
  • Experience supporting customer-facing technical engagements
  • Excellent verbal and written communication skills in English
  • Ability to clearly present technical information to both technical and non-technical audiences
  • Bachelor's degree in chemistry, Food Science, or a related field required
  • Advanced degree preferred
  • Strong problem-solving and analytical skills
  • Excellent organizational and time management abilities
  • Ability to manage multiple priorities in a fast-paced environment
Job Responsibility
Job Responsibility
  • Provide application and technical support to the North American sales team
  • Assist with technical objection handling and competitive product positioning
  • Conduct laboratory sample analysis and generate detailed application reports with findings and recommendations
  • Support customers with method verification, validation, and transfer processes as appropriate
  • Maintain and manage demo lab equipment at the Westborough, MA headquarters
  • Deliver remote and on-site application support for AMS, Chopin, and Unity Scientific product lines
  • Travel to customer sites for demonstrations, training, and project support
  • Collaborate with service teams to troubleshoot and resolve application-related issues
  • Capture and maintain application activities and customer interactions in Salesforce CRM
  • Gather customer feedback and application insights to support product development and improvements
  • Fulltime
Read More
Arrow Right
New

North America Process NIR/RF Applications Support Engineer

Location
Location
United States , Westborough
Salary
Salary:
Not provided
kpmanalytics.com Logo
KPM Analytics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with process analytical instrumentation required
  • Knowledge of NIR (Near-Infrared) and RF (Radio Frequency) technologies is a plus
  • Experience connecting instrumentation to industrial PLCs, PCs, and manufacturing software systems preferred
  • Familiarity with communication protocols such as Modbus over Ethernet/IP, DeviceNet, Profinet, Profibus, Ethernet TCP/IP, and RS-485/422 is a plus
  • Strong verbal and written communication skills required
  • Ability to effectively present technical information to diverse audiences, including customers, sales teams, and distributors
  • Bachelor's degree in electrical, Process, Chemical Engineering, or a related field required
  • Communication: Effectively presents information to support sales efforts and tailors messaging to the audience's level of expertise
  • Results-Oriented: Demonstrates initiative and persistence to achieve customer and business goals both remotely and on-site
  • Critical Thinking: Evaluates multiple solutions, identifies inconsistencies, and makes informed decisions
Job Responsibility
Job Responsibility
  • Provide applications and technical support, as well as training for product installation, operation, and troubleshooting via phone, email, and on-site visits to customers, distributors, and sales teams across North America
  • Manage and assist with support tickets using Salesforce, ensuring timely updates and resolution to completion
  • Ensure customer and service feedback is communicated to appropriate internal teams for effective problem resolution
  • Attend trade shows and exhibitions to introduce KPM solutions and provide technical expertise
  • Maintain technical knowledge and familiarity with all KPM Process product lines
  • Develop and maintain documentation to support service requirements
  • write and update customer procedures as needed
  • Recommend improvements to procedures, product design, equipment, or suppliers based on customer and field feedback
  • Participate in training sessions for customers, distributors, and internal sales staff
  • Adhere to reporting requirements, including weekly expense reports, itineraries, and three-week travel schedules
  • Fulltime
Read More
Arrow Right
New

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Mankato
Salary
Salary:
16.50 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 15, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Other programs
  • Parttime
Read More
Arrow Right
New

Store Associate

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Williamsburg
Salary
Salary:
15.00 - 18.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 15, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Beauty Sales Consultant

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Bayonne
Salary
Salary:
17.92 - 26.92 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 17, 2026
Flip Icon
Requirements
Requirements
  • Sales oriented
  • Ability to use sales data with product/brand knowledge to meet sales and beauty service goals
  • Strong interpersonal, organizational, and communication skills
  • Goal-driven, with an ability to multi-task
  • Ability to work independently and as an integral part of a team in a fast-paced environment, handle multiple priorities, and quickly learn new procedures
  • Available to work a flexible retail schedule, which may include mornings, evenings, weekends, extended hours, and "Peak" Hours
  • Ability to perform the tasks listed throughout the job description
  • Must demonstrate the ability and willingness to perform ear-piercing services in all stores (training and certification to be provided)
  • In specific CVS stores, we require bilingual beauty advisors that can speak to customers in both English and Spanish
  • Must be at least 18 years old
Job Responsibility
Job Responsibility
  • Seek out customers to ensure they have a fantastic beauty advisor experience through personalized sales service based on customer needs, effective upselling and suggestive selling, as well as subsequent follow-up contact to build lasting relationships
  • Engage in conversation with each customer as they enter the beauty zone
  • listen to and be sensitive to the customer's information, be conscious of their needs and provide specialized sales advice
  • Maneuver in a conversation to stimulate a different thought process
  • Be the brand expert by answering customer questions in detail with product knowledge to produce the largest sales basket possible
  • Explain how various products help the customer address their needs by educating them of the proper usage and benefits and leveraging the CVS beauty monthly sampling program to build relationships
  • Participate in and represent company sales programs or events that positively impact business
  • Create and maintain product displays, end caps, and other beauty-specific promotional materials supporting key brands, corporate initiatives, and local advertising efforts
  • Maintain a beautiful and clean zone by keeping your assigned area well-stocked, well-merchandised, and compliant with hygiene standards for a positive shopping experience
  • Ensure that all CVS tester sanitation, hazardous waste disposal, and tool cleansing policies are executed in a timely and compliant manner
What we offer
What we offer
  • Exposure to the latest and greatest product in the industry through brand interaction, training, and more
  • Gratis
  • Free samples
  • Brand partners and other colleagues will present and discuss new and upcoming products and provide training on various initiatives
  • Helping people on their path to better health
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources
  • Fulltime
Read More
Arrow Right