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The Generator Field Service Technician is responsible for providing on-site troubleshooting, repair, warranty/campaign service, preventative maintenance, and equipment modifications of Generac industrial products. This position works at various customer sites; fleet vehicle provided. We are a 24/7/365 service provider; during mass storms and outages management may require additional help with after-hours calls beyond the standing on-call schedule.
Job Responsibility:
Provide on-site troubleshooting, repair, warranty/campaign service, preventative maintenance, and equipment modifications of Generac industrial products
Gain proficiency in use of tools and standard procedures
Perform scheduled inspections on equipment
Diagnose, troubleshoot, repair and perform maintenance on equipment
Train and educate customers on the use of equipment
Follow established expectations for communicating with Dispatch
Maintain company vehicle and associated inventory
Maintain accurate records of all services performed
Adhere to all safety requirements and regulations
Requirements:
High School Diploma or Equivalent
Mechanical / Electrical aptitude
Maintain a valid Driver’s License
1+ Year of Customer Service experience
1+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting