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Robert Half Logo Robert Half · IT - Software Development

Generative AI Training and Support Specialist

United States, New York · Job Posted June 09, 2026
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Job Description

We are looking for a Generative AI Training and Support Specialist to help employees build confidence and practical skills with modern AI tools in NEW YORK, New York. This Long-term Contract position is ideal for someone who combines training expertise, strong communication, and hands-on platform support to create effective learning experiences across the organization. The role will focus on delivering engaging education, guiding responsible tool usage, and supporting enterprise AI environments in collaboration with cross-functional stakeholders.

Job Responsibility

  • Create and lead instructor-led and self-paced learning experiences covering enterprise generative AI platforms such as ChatGPT Enterprise, Microsoft Copilot, Claude, and similar tools
  • Produce user-friendly educational resources, including reference guides, job aids, and video-based content, tailored to employees with different levels of AI knowledge
  • Coordinate programming for AI learning communities and related internal education initiatives by organizing sessions, handling logistics, and contributing relevant content
  • Act as a go-to resource for employee questions on AI capabilities, practical business applications, and appropriate usage standards
  • Work closely with HR, Legal, and other business partners to ensure training materials align with current privacy, compliance, and AI governance expectations
  • Partner with learning and development teams to build training that covers both AI tools and broader workplace skills influenced by emerging technologies
  • Monitor attendance, learner input, and engagement data to evaluate outcomes and refine training programs over time
  • Administer enterprise AI platforms by overseeing configuration, user access, workspace structure, and departmental segmentation
  • Serve as the main point of contact for external AI vendors, escalating technical concerns when necessary and preparing reporting on adoption, licensing, compliance, and chargeback activity

Requirements

  • 3-5 years of experience in training, instructional design, adult learning, or a closely related field
  • 1-2 years of experience supporting or administering enterprise AI platforms such as OpenAI or Claude environments
  • Strong written and verbal communication skills with the ability to create clear documentation and learning materials
  • Familiarity with enterprise security, data privacy, and compliance practices related to technology usage
  • Experience tracking metrics, reporting on program performance, and using feedback to improve learning effectiveness
  • Ability to manage multiple stakeholders, coordinate logistics, and work effectively across HR, legal, vendors, and business teams
  • Comfortable handling platform administration tasks such as configuration management, user provisioning, and access controls

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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