Generative AI Platform Onboarding Lead Job at Citi (Belfast)

Generative AI Platform Onboarding Lead

The Gen AI Platform Onboarding Lead is a senior level position responsible for e...

Location

Canada , Mississauga

Salary:

145100.00 - 217700.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of industry experience in systems architecture with a Data processing, AI/ML, & DevOps focus
Proven experience with improving LLM performance via few shot examples, and prompt chaining in addition to prompt tuning
Proven experience with raising and ensuring we meet the bar of expected accuracy with LLMs
Work with MRM team to ensure all metrics for LLM usecase are captured accurately and the standards set by MRM
Proficiency in AI/ML frameworks (e.g., Langchain) & experience with GenAI tech. Experience in building applications that apply large language models and GenAI to search, chat agents, and guided analytics
Strong, working knowledge of DevOps tools (e.g., Jenkins, GitLab, Docker, Kubernetes) and Infrastructure as Code (IaC) practices
Understanding of software development practices, microservices architecture, & API design. Experience with data storage solutions (e.g., NoSQL, SQL, data lakes) and pipeline orchestration
Excellent analytical and problem-solving skills with the ability to analyze and troubleshoot technical issues and provide innovative solutions
Demonstrated leadership and project management skills
Demonstrated experience leading team of developers and ensuring development standards

Job Responsibility

Design and architect end-to-end platform that integrate with GenAI technologies with a focus on scalability, reliability, and performance
This role involves streaming the onboarding and configuration process for integrating applications onto the newly developed Intelligent Document Processing platform
Increase the accuracy of the platform for all onboarding workflows
Good understanding of RAG based implementation and commercial Large Language Models
Implement best DevOps practices, including CI/CD pipelines, automated testing, and containerization (Docker, Kubernetes) to streamline development and deployment processes
Allocate work, and act as an advisor/coach developers, analysts, and new team members. Manage Book of Work deliverables and ensure goals are met. Manage risk to the goals with timely mitigation
Manage change in priorities and pivot team quickly to deliver on change in priorities
Influence and negotiate with senior leaders and communicate with external parties
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

AI and DevOps Platform Support Lead

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience in a hands-on technical or support leadership role
Experience contributing to architecture discussions and ensuring solutions align with enterprise standards and long-term maintainability
Experience working with senior stakeholders or technology partners
Demonstrated experience supporting IT service improvements or platform stability initiatives
Strong communication and presentation skills, with the ability to convey technical concepts clearly
Experience supporting or contributing to technical roadmaps or operational workstreams
Experience participating in resilience-related activities such as incident simulations, disaster recovery exercises, or stability testing
Ability to collaborate with cross-functional support teams and technology groups
Strong organizational and workload-planning skills
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Demonstrates a strong understanding of how application support contributes to the overall technology function and organizational objectives
Assist with vendor relationship management, including coordination with offshore managed services
Support efforts to improve service levels for end users by enhancing operational efficiencies and strengthening incident management, problem management, and knowledge-sharing practices
Partner with development teams to guide improvements in application stability and supportability
Contribute to frameworks for managing capacity, throughput, and latency
Assist in defining and implementing application onboarding guidelines and standards
Support team members by fostering a collaborative environment and encouraging skill development
Participate in cost-reduction efforts through Root Cause Analysis reviews, knowledge management, performance tuning, and user training
Participate in business review meetings to help align technology tools and strategies with business requirements
Ensure adherence to support processes and tool standards, and assist in enhancing processes to promote consistency and quality across the support program

Fulltime

Ai And Devops Platform Support Lead

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience in a hands-on technical or support leadership role
Experience contributing to architecture discussions and ensuring solutions align with enterprise standards and long-term maintainability
Experience working with senior stakeholders or technology partners
Demonstrated experience supporting IT service improvements or platform stability initiatives
Strong communication and presentation skills, with the ability to convey technical concepts clearly
Experience supporting or contributing to technical roadmaps or operational workstreams
Experience participating in resilience-related activities such as incident simulations, disaster recovery exercises, or stability testing
Ability to collaborate with cross-functional support teams and technology groups
Strong organizational and workload-planning skills
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Demonstrates a strong understanding of how application support contributes to the overall technology function and organizational objectives
Assist with vendor relationship management, including coordination with offshore managed services
Support efforts to improve service levels for end users by enhancing operational efficiencies and strengthening incident management, problem management, and knowledge-sharing practices
Partner with development teams to guide improvements in application stability and supportability
Contribute to frameworks for managing capacity, throughput, and latency
Assist in defining and implementing application onboarding guidelines and standards
Support team members by fostering a collaborative environment and encouraging skill development
Participate in cost-reduction efforts through Root Cause Analysis reviews, knowledge management, performance tuning, and user training
Participate in business review meetings to help align technology tools and strategies with business requirements
Ensure adherence to support processes and tool standards, and assist in enhancing processes to promote consistency and quality across the support program

Fulltime

Application Production Support Engineer Generative AI

We are seeking a motivated team member to support our AI and DevOps Platform Sup...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years of relevant experience in technical support, platform operations, or engineering
Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
Experience working with business partners, engineering teams, or technology stakeholders
Demonstrated experience supporting IT services, platform operations, or infrastructure components
Strong verbal and written communication skills, with the ability to document technical issues clearly
Experience supporting operational workstreams or participating in platform improvement initiatives
Participation in resilience‑related or stability‑focused activities preferred
Ability to collaborate effectively with cross‑functional teams
Strong organizational skills and ability to manage daily workload and task priorities
Working knowledge of Generative AI concepts preferred

Job Responsibility

Understand how application support functions within the broader technology organization and contributes to business objectives
Assist with vendor coordination and day‑to‑day interactions with offshore managed services
Support efforts to improve service levels, including participating in incident management, problem management, and knowledge‑sharing initiatives
Partner with development and engineering teams to support application stability and operational readiness
Assist in collecting capacity, performance, and latency data to support platform planning efforts
Support application onboarding activities using established guidelines and standards
Contribute to fostering a collaborative and supportive team environment that encourages skill development
Participate in cost‑efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning
Assist in preparing materials for business review meetings and help align technology activities with business needs
Follow established support processes and tool standards and provide input on improvement opportunities

Fulltime

Application Production Support Engineer Generative AI

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years of relevant experience in technical support, platform operations, or engineering
Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
Experience working with business partners, engineering teams, or technology stakeholders
Demonstrated experience supporting IT services, platform operations, or infrastructure components
Strong verbal and written communication skills, with the ability to document technical issues clearly
Experience supporting operational workstreams or participating in platform improvement initiatives
Participation in resilience-related or stability-focused activities preferred
Ability to collaborate effectively with cross-functional teams
Strong organizational skills and ability to manage daily workload and task priorities
Working knowledge of Generative AI concepts preferred

Job Responsibility

Understand how application support functions within the broader technology organization and contributes to business objectives
Assist with vendor coordination and day-to-day interactions with offshore managed services
Support efforts to improve service levels, including participating in incident management, problem management, and knowledge-sharing initiatives
Partner with development and engineering teams to support application stability and operational readiness
Assist in collecting capacity, performance, and latency data to support platform planning efforts
Support application onboarding activities using established guidelines and standards
Contribute to fostering a collaborative and supportive team environment that encourages skill development
Participate in cost-efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning
Assist in preparing materials for business review meetings and help align technology activities with business needs
Follow established support processes and tool standards and provide input on improvement opportunities

Fulltime

Application Production Support Engineer Generative AI

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years of relevant experience in technical support, platform operations, or engineering
Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
Experience working with business partners, engineering teams, or technology stakeholders
Demonstrated experience supporting IT services, platform operations, or infrastructure components
Strong verbal and written communication skills, with the ability to document technical issues clearly
Experience supporting operational workstreams or participating in platform improvement initiatives
Participation in resilience‑related or stability‑focused activities preferred
Ability to collaborate effectively with cross‑functional teams
Strong organizational skills and ability to manage daily workload and task priorities
Working knowledge of Generative AI concepts preferred

Job Responsibility

Understand how application support functions within the broader technology organization and contributes to business objectives
Assist with vendor coordination and day‑to‑day interactions with offshore managed services
Support efforts to improve service levels, including participating in incident management, problem management, and knowledge‑sharing initiatives
Partner with development and engineering teams to support application stability and operational readiness
Assist in collecting capacity, performance, and latency data to support platform planning efforts
Support application onboarding activities using established guidelines and standards
Contribute to fostering a collaborative and supportive team environment that encourages skill development
Participate in cost‑efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning
Assist in preparing materials for business review meetings and help align technology activities with business needs
Follow established support processes and tool standards and provide input on improvement opportunities

Fulltime

Application Production Support Engineer Generative AI

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years of relevant experience in technical support, platform operations, or engineering
Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
Experience working with business partners, engineering teams, or technology stakeholders
Demonstrated experience supporting IT services, platform operations, or infrastructure components
Strong verbal and written communication skills, with the ability to document technical issues clearly
Experience supporting operational workstreams or participating in platform improvement initiatives
Participation in resilience‑related or stability‑focused activities preferred
Ability to collaborate effectively with cross‑functional teams
Strong organizational skills and ability to manage daily workload and task priorities
Working knowledge of Generative AI concepts preferred

Job Responsibility

Understand how application support functions within the broader technology organization and contributes to business objectives
Assist with vendor coordination and day‑to‑day interactions with offshore managed services
Support efforts to improve service levels, including participating in incident management, problem management, and knowledge‑sharing initiatives
Partner with development and engineering teams to support application stability and operational readiness
Assist in collecting capacity, performance, and latency data to support platform planning efforts
Support application onboarding activities using established guidelines and standards
Contribute to fostering a collaborative and supportive team environment that encourages skill development
Participate in cost‑efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning
Assist in preparing materials for business review meetings and help align technology activities with business needs
Follow established support processes and tool standards and provide input on improvement opportunities

Fulltime

Staff Software Engineer, AI Agent Platform

The Geico AI Agent Platform team is seeking an exceptional Staff Software Engine...

Location

United States , Chevy Chase; New York City

Salary:

115000.00 - 260000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Engineering, Mathematics, or a related field
an advanced degree (master’s or Ph.D.) is highly desirable
6+ years of hands-on experience in designing, implementing, and maintaining multi-tenant AIML systems and platforms in production environments
6+ years of experience working with cloud platforms such as Azure and AWS
Extensive expertise in designing and deploying large-scale data pipelines and real-time inference systems and managing the end-to-end AI Agent and/or AIML system development lifecycles, including configuration, evaluation, monitoring, observability and AuthN/AuthR considerations
6+ years of experience working with common backend systems & tools (e.g, Kubernetes, Temporal, OpenSearch, PostgreSQL, Redis, Neo4J, etc.)
Deep understanding of Docker, container optimization, and multi-stage builds
Experience with Prometheus, Grafana, Open Telemetry and distributed tracing
3+ years of experience building front-end web applications using frameworks such as React and/or Next.JS
Deep proficiency in programming languages such as Python, Java, Go, etc., with a strong emphasis on coding excellence

Job Responsibility

Architect and implement scalable multi-tenant backend systems for building AI agent workflows, including agent configuration, offline evaluation, synthetic data generation, workflow simulation, agent marketplace, etc. using Azure Kubernetes Service (AKS), FastAPI, etc., ensuring economy of scale and control cost of maintenance
Collaborate with Design team to architect and implement frontend experiences and workflows for onboarding both technical and non-technical stakeholders, maximizing user adoption and successful AI agent development
Develop observability frameworks to ensure 99.9%+ uptime for AI agent platforms through robust monitoring, alerting, and incident response procedures
Evaluate and (if desirable) integrate cutting-edge GenAI frameworks, libraries and vendors to maintain a state-of-the-art technology stack, including hybrid cloud solutions with AWS/GCP as backup or specialized use cases
Architect and implement scalable, high-performance machine learning platforms and systems capable of processing large data volumes and supporting real-time decision making and workflows
Oversee the end-to-end lifecycle of AI agent applications, ensuring robust testing, deployment, and ongoing monitoring
Ensure adherence to company production readiness standards, security protocols, and regulatory compliance throughout the development lifecycle
Continuously optimize platform performance, reducing latency and improving throughput for AI agent workloads
Design and implement backup, recovery, and business continuity plans for hosted platform applications & services
Design and maintain robust CI/CD pipelines for ML model deployment using Azure DevOps, GitHub Actions, and MLOps tools

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

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Generative AI Platform Onboarding Lead

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