General Site Manager, Fever

Fever

Location:
United States, Sacramento

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Fever is seeking a freelance General Site Manager to lead a VR experience venue in Sacramento, CA. The GSM plays a key leadership role in overseeing the day-to-day operations of the venue, ensuring exceptional guest experiences, staff performance, and smooth operational flow. This role is hands-on and requires the GSM to take full ownership of the site, from leading the team to handling guest issues, maintaining the venue's operations, and driving business results.

Job Responsibility:

Lead the day-to-day operations of the venue
Ensure smooth delivery of all experiences, high-quality guest service, and minimal disruptions
Manage, schedule, and develop on-site staff
Maintain operational efficiency by troubleshooting issues, ensuring equipment and show elements are in top condition
Oversee facility upkeep, ensuring cleanliness, safety, and readiness for guests at all times
Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically
Drive local attendance and brand visibility through community engagement, partnerships, and special events
Assist in managing the venue's budget, including payroll auditing and cost control measures
Handle retail sales and inventory management
Complete daily show reports, incident reports, and assist with any administrative duties as needed
Track KPIs such as labor efficiency, revenue per visitor, and overall profitability
Ensure compliance with all regulatory requirements, including safety protocols and local laws

Requirements:

5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
Understanding of budgeting and controlling expenses and retail operations
Leadership and management skills and ability to communicate effectively in oral and written communication
Excellent planning and organizational skills
ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Ability to problem-solve and think quickly on your feet
Ability to stand for extended periods of time
moderate level of physical ability is required
Reliable transportation and ability to arrive on time for scheduled shifts
Flexible schedule (evenings, weekends, and holidays may be required)
Proficiency in Google Suite
Strong commitment to equity, diversity, inclusion and accessibility
with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status

Nice to have:

Comfortable using basic tools (hammer, drill, etc)
Experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs
Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition

Additional Information:

Job Posted:
September 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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General Site Manager