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Fever Logo Fever · Hospitality and Tourism

General Site Manager

United States, Chicago · Job Posted September 23, 2025
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Job Description

Fever is seeking a freelance General Site Manager (GSM) to lead a VR experience venue in Chicago. The GSM plays a key leadership role in overseeing the day-to-day operations of the venue, ensuring exceptional guest experiences, staff performance, and smooth operational flow. This role is hands-on and requires the GSM to take full ownership of the site, from leading the team to handling guest issues, maintaining the venue's operations, and driving business results.

Job Responsibility

  • Lead the day-to-day operations of the venue, ensuring smooth delivery of all experiences, high-quality guest service, and minimal disruptions
  • Step in and be an active participant on-site, taking on tech or front of house staff roles during your shift on-site
  • Manage, schedule, and develop on-site staff, ensuring they're trained, engaged, and prepared for their shifts
  • Maintain operational efficiency by troubleshooting issues, ensuring equipment and show elements are in top condition
  • Oversee facility upkeep, ensuring cleanliness, safety, and readiness for guests at all times
  • Lead shifts and demonstrate excellent service standards to the team, acting as a role model for both staff and guests
  • Foster a positive and accountable team culture with clear feedback and coaching
  • Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically
  • Ensure a welcoming environment for all guests by anticipating their needs and providing exceptional customer service
  • Model excellent service and maintain strong relationships with community partners, suppliers, and corporate stakeholders
  • Maintain up-to-date knowledge of event schedules, promotions, and ticketing updates to anticipate guest needs and optimize the experience
  • Drive local attendance and brand visibility through community engagement, partnerships, and special events
  • Strengthen the brand's presence in the city through outreach initiatives, cultivating lasting relationships with local businesses and partners
  • Ensure high levels of customer satisfaction by monitoring guest feedback and implementing improvements when necessary
  • Oversee all B2B and B2C group bookings, ensuring that clients' expectations are met and exceeded
  • Assist in managing the venue's budget, including payroll auditing and cost control measures to ensure financial health
  • Handle retail sales and inventory management, ensuring stock levels are maintained and products are available to guests
  • Complete daily show reports, incident reports, and assist with any administrative duties as needed
  • Track KPIs such as labor efficiency, revenue per visitor, and overall profitability, identifying areas for improvement
  • Propose and foster ideas during strategy meetings to optimize operations, enhance the guest experience, and improve venue performance
  • Regularly report on venue performance, including financial reports, staffing updates, and operational issues
  • Lead brainstorming and strategy sessions to drive growth and increase operational efficiency
  • Ensure compliance with all regulatory requirements, including safety protocols and local laws

Requirements

  • 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
  • Understanding of budgeting and controlling expenses and retail operations
  • Leadership and management skills and ability to communicate effectively in oral and written communication
  • Excellent planning and organizational skills
  • ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
  • Friendly, energetic, and enthusiastic personality
  • Comfortable with technology and basic troubleshooting
  • Ability to problem-solve and think quickly on your feet
  • Ability to stand for extended periods of time
  • moderate level of physical ability is required
  • Reliable transportation and ability to arrive on time for scheduled shifts
  • Flexible schedule (evenings, weekends, and holidays may be required)
  • Proficiency in Google Suite
  • Strong commitment to equity, diversity, inclusion and accessibility
  • with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status

Nice to have

  • Comfortable using basic tools (hammer, drill, etc)
  • Experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs
  • Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition
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