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For our General Services department, we’re looking for a General Service Manager (m/f/x). You will report to the Head of Procurement and General Services, under the Financial Direction. You will join a team dedicated to supporting all colleagues in their daily work environment by ensuring that our buildings, services and facilities deliver an outstanding experience. General Services plays a key role in how every colleague feels, works and collaborates, and your mission will be to continuously elevate this experience while keeping the bright lights on every day. As General Service Manager, you guarantee smooth and continuous facility operations by effectively managing buildings, teams, and service partners, while elevate the internal customer experience by challenging and improving the related organization (in collaboration the P&O).
Job Responsibility:
Ensure end-to-end operational and financial management of the General Services activities
Oversee all aspects of building management, including preventive maintenance, incident handling, safety, HVAC, fire protection, electricity, lifts and security systems
Steer all nontechnical facility services such as catering, cleaning, reception, guarding and workplace management
Drive a culture of service improvement by auditing existing services
Prioritize tasks and manage expectations across internal customers
Lead, coach and support a team of internal staff and external partners
Manage budget
Collaborate closely with Safety Management, HR, Dispatching and other departments
Stay up to date with trends in facility management
Make decisions that balance daily operations with long-term improvements
Requirements:
5 to 10 years of experience in facility management or a similar environment
Master’s degree in engineering, economics, HR or an equivalent field
Strongly customer oriented
Communicate clearly with a variety of audiences and show diplomacy
Think out of the box and enjoy modernizing, improving and reimagining services
Strong people management skills
Organized, agile and capable of prioritizing in a fast-moving operational environment
Solid understanding of building related technical systems and operational processes
Fluent in Dutch, French and English
Driven by ownership, engagement and the ambition to deliver high-quality services