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General Service Manager

Belgium, Brussels · Job Posted January 22, 2026
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Job Description

For our General Services department, we’re looking for a General Service Manager (m/f/x). You will report to the Head of Procurement and General Services, under the Financial Direction. You will join a team dedicated to supporting all colleagues in their daily work environment by ensuring that our buildings, services and facilities deliver an outstanding experience. General Services plays a key role in how every colleague feels, works and collaborates, and your mission will be to continuously elevate this experience while keeping the bright lights on every day. As General Service Manager, you guarantee smooth and continuous facility operations by effectively managing buildings, teams, and service partners, while elevate the internal customer experience by challenging and improving the related organization (in collaboration the P&O).

Job Responsibility

  • Ensure end-to-end operational and financial management of the General Services activities
  • Oversee all aspects of building management, including preventive maintenance, incident handling, safety, HVAC, fire protection, electricity, lifts and security systems
  • Steer all nontechnical facility services such as catering, cleaning, reception, guarding and workplace management
  • Drive a culture of service improvement by auditing existing services
  • Prioritize tasks and manage expectations across internal customers
  • Lead, coach and support a team of internal staff and external partners
  • Manage budget
  • Collaborate closely with Safety Management, HR, Dispatching and other departments
  • Stay up to date with trends in facility management
  • Make decisions that balance daily operations with long-term improvements

Requirements

  • 5 to 10 years of experience in facility management or a similar environment
  • Master’s degree in engineering, economics, HR or an equivalent field
  • Strongly customer oriented
  • Communicate clearly with a variety of audiences and show diplomacy
  • Think out of the box and enjoy modernizing, improving and reimagining services
  • Strong people management skills
  • Organized, agile and capable of prioritizing in a fast-moving operational environment
  • Solid understanding of building related technical systems and operational processes
  • Fluent in Dutch, French and English
  • Driven by ownership, engagement and the ambition to deliver high-quality services

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