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Do you bring energy, warmth, and pride to everything you serve, whether that’s a perfectly poured coffee, a vibrant deli counter, or friendly front-of-house support? Do you believe great service is about more than just food and drink, it’s about making people feel genuinely welcome? We believe every interaction is a chance to create a positive, lasting impression, and we’re looking for a General Assistant who takes joy in doing just that. As a trailblazer in the hospitality industry, we’re excited to welcome individuals who are passionate about delivering exceptional experiences across our coffee bar, deli bar, and wider service areas. From crafting quality drinks and fresh food to keeping standards high and service flowing, you’ll play a key role in creating memorable moments for our customers every single day. At BaxterStorey, it’s our people who truly set us apart. You’ll be supported in an inclusive, encouraging environment where growth is championed and individuality is celebrated. We invest in your development through ongoing training, helping you build confidence and skills across multiple areas of hospitality. And yes, we genuinely value work-life balance, because we know people do their best work when they feel supported both in and out of work. If you thrive in a fast-paced environment, love working as part of a collaborative team, and take pride in delivering great service with a smile, we’d love to hear from you.
Job Responsibility:
Delight our customers by greeting them in a friendly and professional manner
Efficiently prepare and serve a variety of coffee beverages, teas, and other drinks using the correct methods, equipment and to our standards
Share the story of our menu, and provide recommendations to customers and be aware allergen procedures
The pride in your workspace, maintaining cleanliness and organisation of the coffee bar and other surrounding areas in line with cleaning schedules, company and COSHH standards
Follow all health and safety and food safety guidelines and procedures
Monitor stock levels and restock supplies as needed
Use till systems for taking payments and customer orders
Provide exceptional customer service and resolve any customer issues or complaints
Be a part of the team assisting on other tasks as needed
Requirements:
Friendly, outgoing personality
a people person
Great work ethic and an even greater smile
Good listening & verbal communication skills
Passion for delivering outstanding customer service
Perpetuates company philosophy and culture
Works according to the BaxterStorey core values
Have a contagious passion for coffee, tea and customer service
You draw satisfaction from working within a collaborative and inclusive team environment
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Previous experience in a similar role, especially in the food service industry, is often a plus
Some knowledge of food safety and sanitation practices
Nice to have:
Previous experience in a similar role, especially in the food service industry
What we offer:
28 days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 week’s enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels