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General Practice Administration Assistant

Downend Health Group

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Location:
United Kingdom , Bristol

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

12.21 GBP / Hour
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Job Description:

The primary function of this role is to provide administration support to the different teams within the practice, to ensure continuity and consistency in workflow delivery. Flexibility is important for this role as there will be a lot of variety and no two days will be the same. The role will involve working at both Christchurch and Willow Surgeries.

Job Responsibility:

  • Provide administration support to the different teams within the practice
  • Work within the non clinical teams at both practice locations
  • Greeting patients by phone or in person and managing their queries
  • Processing registration forms, appointment requests and referrals to other services
  • Provide cross organisational support to the different teams within the practice
  • Cover short-term and long-term absence such as sickness, annual leave, maternity/paternity leave
  • Administration Team duties: EMIS document workflow
  • Temporary patient registration workflow management via the Portal
  • New patient registration workflow
  • Detailed coded records
  • Proxy access
  • Child Health and immunisation workflow
  • Distribution of unmatched lab reports
  • Mammogram coding
  • Baby blood spots
  • Diabetic eye screening workflow
  • Opening & distributing post
  • Medical Secretary Team duties: Audio Typing using Lexicom Transcribe
  • E-referrals and advice & guidance letters
  • EMIS task workflow
  • Docman task workflow
  • NHS mail workflow
  • Telephone queries with external health providers
  • Minute taking
  • eConsult Team duties: Using Sentiers to triage appointment requests
  • Saving requests into patient health records (EMIS)
  • Submitting eConsult requests
  • Allocating appointments and advising patients via various methods of digital media
  • Community healthcare referrals
  • Sending self-help links and wellbeing information to patients
  • Identifying the need for prior nursing appointments
  • Co-ordinating translation services
  • Directing administration enquiries
  • Forwarding nursing appointment requests
  • Rebooking Clinical Appointments due to unscheduled absences
  • Patient Assistant Team duties: Meeting, greeting and signposting patients
  • Assisting patients with queries
  • Opening and closing of the practice
  • Updating patient records with non-clinical information
  • Assisting patients with the NHS App and the eConsult appointment system
  • Offering chaperone assistance
  • Booking nurse appointments
  • Cancelling & re-booking appointments
  • Calmly and empathetically addressing patient frustrations
  • Information Governance duties: Managing SARS requests and sending letters to patients
  • Managing patient consent and sending letters to patients
  • Logging information requests
  • Using the IGPR electronic platform for records requests
  • Sourcing patient paper records from both surgeries
  • Photocopying paper records for SARS requests
  • Practice Expectations: Ensuring high levels of attention to detail and accuracy
  • Maintaining effective liaison with other staff and/or agencies
  • Working co-operatively within teams
  • Respecting leadership and management direction
  • Communicating effectively
  • Collecting data, preparing reports and undertaking research as required
  • Efficiently use IT platforms
  • Ensuring the rules of GDPR, Caldicott, Freedom of Information Act are understood and fully implemented
  • Supporting in the planning and co-ordination of practice targets
  • Demonstrating a personal and professional commitment to equality and diversity
  • Ensuring skills and knowledge remain up to date

Requirements:

  • GCSE qualification in Maths and English
  • Disclosure and Barring Service Check
  • Resilience and an ability to work collaboratively with multiple teams
  • Potential to grasp different work processes and concepts quickly
  • Adaptable to ever changing work environments and work streams
  • Able to act on own initiative and be both self-directed and motivated
  • To have an excellent, positive customer service mindset
  • Very good IT skills and a thorough understanding of Microsoft Office
  • High level of literacy, with excellent verbal and written communication skills
  • To have an understanding, acceptance and adherence to the need for strict confidentiality and clinical governance
  • A flexible approach to work pattern and to increase working hours when the demand arises, such as holiday and/or sickness absence
  • To ensure own statutory & mandatory training records are up to date within Teamnet and in accordance with Practice requirements
What we offer:
  • Flexibility in working patterns
  • Social gatherings
  • Sweepstakes on sporting events
  • Monthly reward scheme
  • Small tokens of appreciation

Additional Information:

Job Posted:
February 19, 2026

Expiration:
March 15, 2026

Employment Type:
Parttime
Work Type:
On-site work
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