General Office Clerk

• Provide application packets and related paperwork to families, then track submissions to help move eligibility reviews forward on schedule
• Examine financial and household documentation to support assistance determinations for new and continuing participants
• Guide families through program guidelines, required procedures, and participation expectations in a clear and organized manner
• Gather, confirm, and organize personal, financial, and family records while maintaining compliance with applicable program standards
• Enter and update participant information, including attendance details, schedule adjustments, and changes in family circumstances
• Produce regular and requested reports for leadership covering enrollment activity, eligibility status, and participant updates
• Safeguard sensitive information and ensure records are shared only with authorized personnel
• Assist with community outreach efforts, including event participation and activities that encourage family enrollment
• Work closely with program leadership on promotional efforts, communication initiatives, and planning related to enrollment needs
• Maintain effective communication with families, staff, supervisors, and community partners while supporting meetings, trainings, and other assigned duties

• Experience performing clerical or administrative support work in an office setting
• Ability to handle document intake, file organization, scanning, and accurate data entry
• Proficiency with Microsoft Office and standard back-office administrative tasks
• Strong verbal and written communication skills, including attentive phone support on a multi-line system
• Knowledge of eligibility verification processes and the ability to review supporting documentation carefully
• Ability to manage confidential information with discretion and maintain organized records in a high-volume environment

Bilingual Spanish language skills

• medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan