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In this dual-role position, you'll wear many hats, but your main responsibility will be to put our customers at the heart of everything you do. From answering inquiries and resolving issues to processing orders and gathering customer feedback, you’ll be to go-to person for our customers’ needs. Beyond customer service, you’ll also take on general office tasks, such as filing, data entry, liaising with different departments, and supporting office management.
Job Responsibility:
Coordinate freight movements
Provide quotations to customers and overseas agents upon request
Prepare and process documentation including Interim Receipts, freight invoices, and freight labels
Handle customer invoicing and vendor invoice accruals
Provide timely updates to customers regarding shipment status
Coordinate with third-party trucking partners for pickups and deliveries
Prepare end-of-day documents for next day jobs
Collaborate with various internal teams on the movement of freight
Requirements:
Minimum 1 year of experience in a similar role
Proficiency in basic office skills and use of basic office equipment
Experience in answering inbound calls and making outbound calls
Demonstrable skills in data entry and document uploading
Familiarity with documentation, filing, copying, and scanning tasks
Proficiency in Microsoft Word and Microsoft Excel
Ability to handle customer queries effectively and improve customer experience
Ability to prioritize tasks and manage time effectively
High attention to detail and accuracy
Ability to work both independently and as part of a team