General Manager

• Manage the overall operations of the hotel, including guest services, staff management, financial performance, and strategic planning
• Oversee daily hotel operations across all departments (front office, housekeeping, food & beverage, maintenance)
• Ensure smooth functioning of all hotel services and facilities
• Maintain high standards of cleanliness, safety, and guest experience
• Ensure exceptional customer service and handle guest complaints or escalations
• Monitor guest feedback and implement improvements
• Maintain strong relationships with VIP guests and repeat customers
• Manage budgets, forecasts, and financial reports
• Monitor revenue, expenses, and profitability
• Implement strategies to maximize occupancy and revenue
• Recruit, train, supervise, and evaluate staff
• Foster a positive work environment and strong team culture
• Ensure staff adhere to company policies and service standards
• Collaborate with sales and marketing teams to increase bookings
• Develop promotional strategies and partnerships
• Monitor market trends and competitor activities
• Ensure compliance with local laws, regulations, and health & safety standards
• Maintain proper licensing and certifications
• Conduct regular inspections and audits
• Set long-term goals and business strategies
• Identify growth opportunities and operational improvements
• Report performance to owners or corporate management
• Manage department heads and staff
• Coordinate sales, marketing, and community relations
• Monitor hotel performance metrics

• Bachelor's degree preferred in Hospitality Management, Hotel Administration, Business Administration, Tourism Management
• 2-5 years of hotel management experience
• Leadership and team management
• Financial management and budgeting
• Revenue management
• Customer service and guest relations
• Problem-solving and decision-making
• Communication and interpersonal skills
• Sales and marketing knowledge
• Conflict resolution
• Time management and organization
• Hotel Property Management Systems (PMS)
• Revenue management tools
• Microsoft Office Suite
• Hotel accounting and reporting systems

Bachelor's degree preferred

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Holiday Pay
• Bonuses