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General Manager

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Freehold

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

60000.00 - 70000.00 USD / Year
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Job Description:

A nationally recognized company with multiple locations in Ocean and Monmouth Counties is seeking a dynamic, personable, and results-driven General Manager to lead day-to-day spa operations. This role is ideal for a hands-on leader who thrives in a fast-paced, customer-focused environment and is passionate about developing teams, driving sales, and delivering exceptional guest experiences. The General Manager serves as a key partner to the Spa Owners, acting as a mentor and role model to staff while ensuring operational excellence, strong sales performance, and a welcoming spa environment.

Job Responsibility:

  • Serve as the direct supervisor to Lead Massage Therapists, Lead Estheticians, and Sales Associates
  • Recruit, hire, train, schedule, and conduct performance reviews for all massage therapists and estheticians
  • Oversee ongoing staff training, coaching, documentation, and team meetings
  • Handle scheduling conflicts, call-outs, payroll-related disputes, and employee documentation
  • Inspire a high-performance culture by leading by example
  • Drive membership and gift card sales, meeting and exceeding individual and team goals
  • Create, communicate, and help implement sales goals and promotions
  • Motivate service providers to grow sales and maximize performance
  • Analyze and optimize the daily appointment book to maximize revenue
  • Communicate service offerings and promotions to clients
  • Deliver and model exceptional customer service to all guests and members
  • Oversee and resolve all customer service challenges and conflicts
  • Monitor client surveys and ensure feedback is communicated constructively to staff
  • Oversee daily spa operations, ensuring smooth workflows and high standards
  • Schedule and confirm appointments
  • balance and manage the daily booking schedule
  • Maintain spa cleanliness and uphold brand and store standards throughout the facility
  • Manage inventory, including ordering service supplies and equipment and performing routine counts
  • Complete administrative tasks, computer data entry, and reporting as needed
  • Support and oversee staff training programs and professional development initiatives
  • Participate in company training programs, conferences, and ongoing development opportunities
  • Manage and support social media responsibilities
  • Participate in community outreach initiatives (approximately four per year)
  • Support brand presence and engagement within the local community

Requirements:

  • Goal-oriented with ambition to grow into top-level management
  • Proven sales success
  • membership sales experience strongly preferred
  • Ability to work a flexible schedule, including nights, weekends (Saturday or Sunday), and holidays
  • Excellent verbal and written communication skills
  • Strong organizational, multitasking, and prioritization abilities
  • Ability to remain calm and effective in a fast-paced environment
  • Computer proficiency
  • experience with retail or appointment-booking systems is a plus
  • Strong problem-solving and customer conflict resolution skills
  • Team-oriented self-starter who can also work independently with minimal supervision
  • Reliable transportation required

Nice to have:

  • 3+ years of sales experience, preferably in a service-based or membership-driven environment
  • 3+ years of management experience
  • Experience with Zenoti software is a plus
What we offer:
  • medical, dental, and vision insurance
  • 401k
  • PTO
  • employee discounts
  • flexible scheduling
  • annual employee appreciation outings and events

Additional Information:

Job Posted:
January 07, 2026

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