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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

General Manager

Colombia, Guatapé Employment contract · Job Posted July 04, 2026
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Job Description

The Brown, Autograph Collection by Marriott is seeking an accomplished, visionary, and service-driven General Manager to lead our luxury lifestyle property in the iconic destination of Guatapé, Colombia. As the leader of the hotel, you will be responsible for delivering exceptional guest experiences, driving financial performance, developing high-performing teams, and ensuring full compliance with Marriott brand standards while positioning the property as one of Colombia's premier luxury destinations. This is an outstanding opportunity for an experienced hospitality executive who combines strategic leadership with operational excellence and a passion for luxury service. The General Manager provides overall strategic, operational, financial, and cultural leadership for the hotel. The role is responsible for maximizing profitability, guest satisfaction, associate engagement, owner relations, and long-term asset value while ensuring excellence in all operational areas.

Job Responsibility

  • Lead and inspire all hotel departments toward a culture of excellence
  • Develop a high-performance leadership team
  • Foster a positive, inclusive, and guest-focused work environment
  • Promote Marriott's service culture and company values
  • Oversee all hotel operations, including Rooms Division, Food & Beverage, Engineering, Security, Housekeeping
  • Ensure exceptional guest satisfaction and service recovery
  • Maintain compliance with Marriott operating standards and brand requirements
  • Drive continuous quality improvement initiatives
  • Manage annual operating budgets
  • Maximize revenue, profitability, and GOP performance
  • Analyze financial reports and implement action plans
  • Optimize labor productivity and operating costs
  • Working hand-in hand with the corporate Sales, Marketing, and Revenue Management teams
  • Increase market share and RevPAR performance
  • Develop strategic partnerships with key stakeholders
  • Strengthen the hotel's positioning within the luxury hospitality market
  • Working hand-in hand with the Human Resources team to develop Recruitment, training, and exceptional talent retention strategies
  • Drive employee engagement and succession planning
  • Promote diversity, equity, inclusion, and continuous learning

Requirements

  • Bachelor's degree in hospitality management, Business Administration, Hotel Management, or related field
  • Minimum 10 years of progressive hotel management experience
  • At least 5 years as General Manager or Hotel Manager in luxury or upper-upscale hotels
  • Experience with Marriott International or another global luxury hotel brand is highly preferred
  • Strong financial acumen with proven P&L management
  • Experience leading multi-department hotel operations
  • Excellent leadership and team development skills
  • Strong business, negotiation, and communication abilities
  • Fluency in English and Spanish
  • Availability to reside in Guatapé, Antioquia

Nice to have

  • Experience opening or repositioning luxury hotels
  • Luxury lifestyle hotel experience
  • Revenue management expertise
  • Knowledge of Colombian hospitality market

What we offer

  • Competitive fixed annual salary
  • Annual salary review based on performance
  • Accommodation support or relocation assistance (if applicable)
  • Complimentary meals during working hours
  • Marriott associate travel discounts worldwide
  • Professional development and Marriott training programs
  • Career growth opportunities within Marriott International
  • Paid vacation and statutory benefits according to Colombian labor law
  • Dynamic, collaborative, and international work environment
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