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Manages and directs overall operational and fiscal performance of the facility in compliance with company policies and procedures. Develops and implements service, fiscal, operational, marketing and business development plans and strategies. Establishes and administers service and operational standards and quality performance guidelines for all operating functions and staff.
Job Responsibility:
Coordinate and facilitate effective communication with clients with regards to Wilderness Ridge, as well as the improvements being implemented throughout the entire facility
Implement proven guest service and member service training programs, True Service, designed to achieve "Best in Class" experience
Supervise full and part-time staff members. Oversee and direct course superintendent, Director of Golf, sales staff, food and beverage director, accounting and human resources
Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances and develop and implement action plans to achieve appropriate adjustments
Coordinate accounting operations with home office, including the organization of appropriate expense invoices and payroll records
Direct, coordinate and monitor the development of the facility's annual business plan and operating/capital budgets
Develop and communicate recommendations and plans for operating guidelines and capital projects with KemperSports senior management and ownership
Maintain and monitor a successful club operation which encompasses golf, food and beverage, agronomics, marketing and training
Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards
Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures
Insure the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving member service excellence
Provide appropriate leadership, direction, supervision, and guidance to staff in accord with company culture and mission statement to promote positive employee morale and performance quality
Requirements:
College degree required
Minimum of 10 years applicable private club, premium daily fee and / or resort management experience
Demonstrated experience in the areas of member service, budget development, fiscal management, strategic planning, staff management
Significant knowledge and experience in fine dining and banquet operations
Strong written, verbal, and interpersonal communication skills
Ability to analyze and solve problems
efficiently handle multiple duties under pressure with minimal supervision
work flexible hours as required including evenings/weekends
Positive attitude, professional manner and appearance in all situations