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General Manager

United Kingdom, Luton Employment contract 80000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

We are seeking a General Manager to lead our Luton Casino. This welcoming and vibrant venue offers a blend of traditional games such as Roulette and Blackjack, alongside modern slot machines and electronic gaming terminals. It's an exciting environment that provides customers with a comfortable and relaxed setting to enjoy their gaming experience at their own pace. The successful candidate will have previous gaming experience, currently holding a General Manager or Deputy General Manager position. Applicants should have a proven track record in delivering outstanding customer service, building a highly engaged team and delivering excellent business results.

Job Responsibility

  • Establish and maintain excellent customer service standards throughout the Casino
  • Ensuring that Business Deliverables and Key Performance Indicators are met and maintained throughout the casino
  • Working to deliver profitable business growth in line with Company strategy, adhering to all relevant legislation, regulations and Gambling Commission guidelines
  • Demonstrate ability to motivate, develop and deploy staff within all areas of the Casino
  • Manage and support the development and training of all employees to maximise their potential through improving financial and operational performance
  • Ensure excellent internal communication within the casino and with other Casinos, regional teams and central support functions

Requirements

  • Previous gaming experience
  • Currently hold a General Manager or Deputy General Manager position
  • Proven track record in delivering outstanding customer service
  • Building a highly engaged team
  • Delivering excellent business results
  • Ability to motivate, develop and deploy staff
  • Manage and support development and training of all employees
  • Ensure excellent internal communication
  • Engaging and inspiring leader with excellent interpersonal and communication skills
  • High levels of commercial awareness
  • Self-motivated and highly driven
  • Ability to work in a fast-paced environment
  • Previous relevant experience in leisure industry (shifts including late nights, F&B/hospitality, hotels, retail and leisure businesses)
  • Over 18 years of age

What we offer

  • Competitive salary
  • Management bonus scheme
  • Company-funded health cash plan
  • Life cover
  • Flexible benefits packages including dental, travel and critical illness insurance
  • Great team social incentives with dedicated engagement funds
  • Personal and professional development opportunities
  • Private GP helpline
  • Discount portal for popular retailers, restaurants, leisure and more
  • Pension scheme
  • Employee assistance programme
  • 20% discounted gym membership
  • Mental health support
  • Family-friendly and wellbeing policies
  • Health Cash Plan
  • Critical illness cover
  • Dental insurance
  • Travel insurance
  • Health Screening
  • Career development opportunities
  • Genting Academy online learning portal
  • Long service awards
  • Staff social fund
  • Annual company Christmas present
  • Social engagement activities

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