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Delaware North Sportservice is hiring a General Manager to lead our team at EverBank Stadium in Jacksonville, Florida. As the General Manager, you will oversee all aspects of our hospitality services for football games, concerts, and world-class events. This role is responsible for driving operational excellence and profitability across concessions, luxury suites, catering, and premium clubs—ensuring every guest enjoys an unforgettable experience. We are proud of our long-standing partnership with the Jacksonville Jaguars, and we see this role as pivotal in shaping the vision for hospitality at The Stadium of the Future. The successful candidate will have the opportunity to build upon this legacy, collaborating closely with our partners to deliver innovative, memorable experiences for fans and guests alike.
Job Responsibility:
Oversee all aspects of our hospitality services for football games, concerts, and world-class events
Drive operational excellence and profitability across concessions, luxury suites, catering, and premium clubs
Maintain strong client relationships through clear communication, operational efficiency, and sound financial practices
Develop and manage vendor partnerships
Recruit, train, and develop a high-performing management team
Support and manage all union and non-union team members
Optimize staffing levels to balance guest satisfaction and maximize profitability
Establish pricing and operational strategies within approved budgets
Ensure strict adherence to safety, sanitation, and maintenance standards
Maintain compliance with federal, state, local, and company regulations
Oversee financial performance by verifying, preparing, and submitting reports, forecasts, and budgets
Ensure effective systems for cash handling, inventory control, and payroll processes
Requirements:
Bachelor’s degree in Business Management or a related field
Minimum of 7–10 years of management experience in high volume contract foodservice operations
Proven experience managing operations in a major sports venue with annual revenues exceeding $50 million
Strong background in sustainability initiatives
Demonstrated expertise in financial management, budgeting, and operational accountability
Exceptional leadership skills with experience in project management
Ability to communicate effectively across all levels of the organization
Nice to have:
Candidates with prior experience opening a new sports venue are highly desired
What we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
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