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As General Manager, you will have full accountability for the commercial and operational performance of the store, including all catering operations. You will lead large, multi-disciplinary teams, drive profitable growth, and create a positive, high-performing culture where people are clear on expectations, supported to succeed, and proud of the standards they deliver.
Job Responsibility:
Lead, motivate, and develop retail and catering management teams to achieve sales, service, and profitability targets
Take ownership of day-to-day operations across the store and catering outlets, ensuring efficiency, consistency, and excellent customer experience
Manage budgets, forecasts, and KPIs, driving performance through effective planning, cost control, and clear accountability
Ensure full compliance with company policies, food safety standards, health & safety legislation, and legal requirements
Work closely with department and catering managers to optimise merchandising, menus, stock levels, space utilisation, and presentation
Oversee recruitment, training, succession planning, and performance management across all departments
Analyse sales, labour, and customer data to identify opportunities, manage risk, and support informed decision-making
Act as a visible, hands-on leader, setting standards through presence, behaviour, and decision-making
Requirements:
Proven experience in a senior retail management role, ideally in a large or multi-departmental store
Strong leadership and team-building skills with a focus on staff development
Excellent commercial awareness and ability to drive financial performance
Exceptional customer service skills with a customer-first mindset
Strong organisational and problem-solving abilities with attention to detail
Ability to work under pressure and adapt to changing priorities
Proficiency in analysing data and creating actionable strategies