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General Manager

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Goldfish Swim School - Gilbride Management Group (GMG)

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Location:
United States , Staten Island

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

100000.00 - 115000.00 USD / Year
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Job Description:

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsible for exhibiting an ability to achieve the financial targets for GSS as outlined in the annual budget by motivating, leading, and supervising a team of highly engaged employees.

Job Responsibility:

  • Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities
  • Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures
  • Communicate and implement company policies and procedures to employees
  • Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction
  • Responsible for training, recruitment and hiring of the highest possible caliber of staff
  • Serve as a role model for employees
  • Communicates effectively by holding weekly meetings with management team
  • Oversee, support, direct and develop staff of 30-60 employees
  • Initiates and oversees workplace employee activities with the goal of achieving improved employee satisfaction
  • Achieve desired sales and enrollment targets
  • Achieve desired revenue goals by leading a team of actively engaged employees
  • Ensure the front desk sales staff has a high level of knowledge about our premier learn to swim lessons
  • Establish controls of expenses and purchasing supplies
  • Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
  • Schedules staff and manages payroll
  • Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility
  • Trains all current staff on the GSS EAP
  • Maintains current certifications and stays up-to-date professionally on the aquatics and management field
  • Trains and oversees all staff to ensure that the GSS standard operating procedures are being maintained
  • Support personnel related problems or difficulties by following company procedures and documentation
  • Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training
  • Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to GSS families
  • Focuses on membership retention
  • Timely completion of assigned tasks and projects
  • Follow all policies and procedures in the employee handbook

Requirements:

  • Strong organizational skills and the ability to effectively manage multiple situations at once
  • Ability to achieve financial targets as outlined in the annual budget
  • Ability to lead, motivate and manage a sales team
  • Understanding of budgets and income statements
  • Ability to keep expenses at or below budget
  • Ability to articulate variances in revenue/sales/expenses versus budget
  • High level of knowledge and experience in pool operations to maintain a safe and sanitary swim environment
  • Must be comfortable working onsite at the Staten Island location
  • Must be available to work weekends and weeknights
What we offer:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Goldfish Swim School - Gilbride Management Group (GMG) - All Job Offers
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