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AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.
Job Responsibility
Building out full concierge, value-added services, activations, and partnerships functions in this market
Developing local partnerships that will be an asset to our hospitality operations in market
Working closely with contractor relationships, including F&B
Directly supervising and managing market staff, including hiring, training, coaching, evaluating performance, and delegating tasks to field operations personnel
Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties
Supervising the progress and rectification of guest and/or homeowner issues and escalations
Partnering with HOA representatives to ensure alignment on property standards, community guidelines, and guest experiences within communal spaces
Meeting and maintaining AvantStay standards and metrics related to owner satisfaction
Supervising and coordinating housekeeping or routine vacation rental maintenance tasks
Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations
Being part of rotating "On Call" after hours for market support.
Requirements
5+ years experience in hotel management, including F&B, front desk, and vendor relations experience
Local relationships within hospitality and boutique services preferred
Bachelor's degree in business, hospitality, or other related field
Ability to work with urgency and under high pressure situations
"Guest First" attitude towards hospitality including an insatiable need to create great experiences
Broad range of technology experience including different property management systems
Excellent communication skills - ability to communicate with a broad range of stakeholders
Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping
Capable of quickly learning new software systems
Must be willing to work a flexible schedule including holidays, weekends, and some evenings
Experience in real estate, hospitality and/or tech is a plus.
Nice to have
Local relationships within hospitality and boutique services preferred
Experience in real estate, hospitality and/or tech is a plus.
What we offer
Annual salary of $85,000 - $95,000 + performance bonus