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The General Manager will oversee the day-to-day operations and strategic development of an athletic venue, community assets, an integrated family entertainment center, and elevated food and beverage offerings. This role requires a dynamic leader with a passion for sports, exceptional organizational skills, and the ability to create a positive and thriving environment for the community, athletes, and visitors.
Job Responsibility:
Manage all aspects of facility operations, ensuring smooth and efficient daily functioning
Develop and implement operational policies and procedures to optimize facility utilization
Recruit, train, and supervise a diverse team, including facility staff, coaches, and support personnel
Foster a collaborative and positive work environment to enhance employee performance
Develop and manage budgets, controlling costs and maximizing revenue streams
Identify opportunities for sponsorship, partnerships, and revenue-generating events
Monitor financial performance and prepare budget reports
Oversee the maintenance and cleanliness of all facilities
Coordinate repairs and improvements to enhance the overall appearance and functionality
Collaborate with team to ensure the venue is well-maintained and continuously improved
Plan and execute a diverse range of sports programs, leagues, and events
Collaborate with coaches and organizers to ensure successful competitions and activities
Stay informed about relevant regulations and ensure compliance with safety and operational standards
Obtain and maintain necessary permits and licenses
Develop marketing strategies to attract athletes, teams, and spectators
Utilize digital platforms and traditional media to promote facility offerings
Establish strong ties with the local community, schools, and sports organizations
Implement outreach programs and initiatives to encourage community involvement
Drive community activation to maximize the assets
Identify opportunities for facility enhancements and implement improvements
Stay abreast of industry trends to keep the facility competitive and innovative
Collect and analyze data related to sales, customer feedback, and market trends
Prepare regular reports to evaluate the effectiveness of business development strategies
Maintain client relations and support the efforts of recreational programming and local activation
Execute monthly client communication and provide facility updates as needed
Assist with community initiatives as they relate to the venue
Requirements:
Bachelor's Degree in Business, Sports Management, or a related field
MBA is a plus
Proven experience in sports or venue facility management or a similar leadership role of both indoor and outdoor sports facilities or large-scale family entertainment centers
Proven experience operating a facility with overall revenue of $2M
Strong organizational, communication, and leadership skills
Knowledge of various sports, activities, and their specific facility requirements
Ability to work flexible hours, including evenings and weekends
Excellent analytical and problem-solving abilities
Proficiency in using business and data analysis tools
A passion for sports and a customer-centric mindset
Perform all job tasks within the rules and guidelines of all safety programs
Work as a Team Player with co-workers and in conjunction with other departments
Demonstrates continuous effort to improve operations, decrease turnaround time, streamline work processes, and work cooperatively and jointly to provide quality customer service