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As a Hotel General Manager, you are the Experience Leader of the property, shaping culture, inspiring teams, and transforming everyday stays into unforgettable guest journeys. This role is responsible for the overall leadership and performance of the hotel, overseeing day-to-day operations while driving long-term strategic success. The General Manager champions guest satisfaction, team engagement, financial excellence, and community connection — ensuring the property reflects Coury’s commitment to innovation, service, and inspired experiences.
Job Responsibility
Foster a culture aligned with Coury Hospitality’s Experience Curator philosophy
Lead with a people-first mindset, creating an environment where team members feel valued, empowered, and inspired
Champion exceptional guest service standards, ensuring every interaction reflects the brand’s commitment to meaningful hospitality
Personally engage in resolving guest concerns to transform challenges into loyalty-building opportunities
Plan, direct, and coordinate operations across Rooms Division, Sales, Engineering, Catering & Conference Services, Third-Party Vendors, and Food & Beverage
Ensure alignment and synergy between departments to achieve financial and service goals
Monitor operational performance and adjust strategies to enhance efficiency and service quality
Oversee third-party vendor performance to ensure brand consistency and operational integrity
Partner with corporate leadership to develop and execute annual strategic goals and action plans
Collaborate with department leaders to align property objectives with overall company initiatives
Assist in developing and managing the annual operating and capital budgets
Drive profitability while maintaining Coury’s service and quality standards
Evaluate market trends, guest preferences, and competitive dynamics to position the hotel for sustained success
Recruit, mentor, and develop department leaders to build high-performing teams
Promote teamwork, accountability, and transparent communication
Encourage community involvement and represent the hotel as a local ambassador
Maintain a clean, safe, and secure environment for guests and team members
Lead hotel emergency response planning and safety initiatives
Requirements
Proven track record of success within a full-service property, preferably within the boutique/lifestyle environment
Able to remain mobile, walk and stand during entire shift
Ability to lift up to 60 lbs
Able to work the majority of a shift outdoors in all-weather as the business dictates
Able to use a computer and sit for extended periods of time
Able to work a varied schedule including holidays, weekends, and nights as the Business dictates