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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

General Manager

United Kingdom, London Employment contract 48500.00 GBP / Year · Job Posted June 29, 2026
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Job Description

We’re looking for an experienced and commercially focused General Manager to lead one of Green & Fortune's exciting new contracts on London’s Southbank, just north of Southwark Bridge. This is a senior leadership position responsible for overseeing all aspects of the operation, with a strong focus on corporate hospitality and events within a premium business and industry environment. As part of a new opening, this role offers the opportunity to shape the guest experience, build a high-performing culture, and establish operational excellence from day one. Working closely with the wider leadership team, you will lead a talented management team across hospitality and support services, ensuring exceptional experiences for guests and clients while bringing together Green & Fortune's hospitality standards and the expectations of a prestigious corporate partner.

Job Responsibility

  • Lead the day-to-day operation, ensuring consistently high standards across hospitality, events, and workplace services
  • Provide visible and hands-on leadership during service, VIP visits, and high-profile events to deliver exceptional guest experiences
  • Oversee operational systems, service standards, staffing, and presentation across all front- and back-of-house areas
  • Work closely with client teams and building stakeholders to ensure seamless day-to-day operations and service delivery
  • Lead, motivate, and develop a wide management team, creating a culture of accountability, professionalism, and hospitality excellence
  • Oversee recruitment, onboarding, labour planning, and performance management to support operational success
  • Coach and support managers to deliver strong team engagement, training completion, and consistent service standards
  • Lead by example, embedding company values and a guest-first culture from the very beginning
  • Drive performance across revenue, labour, cost control, and operational efficiency
  • Review KPIs, guest feedback, and commercial performance to identify opportunities for continuous improvement
  • Partner with culinary and central teams to support innovation, guest engagement, and revenue-driving initiatives
  • Support the long-term success of the operation through strong planning, client engagement, and service development
  • Act as the key point of contact for clients and internal stakeholders, building trusted and collaborative relationships
  • Lead management meetings and operational planning to ensure alignment across all departments
  • Ensure compliance across food safety, health and safety, licensing, and company standards
  • Take ownership of guest feedback and service recovery, ensuring exceptional hospitality experiences are consistently delivered

Requirements

  • Lead the day-to-day operation, ensuring consistently high standards across hospitality, events, and workplace services
  • Provide visible and hands-on leadership during service, VIP visits, and high-profile events to deliver exceptional guest experiences
  • Oversee operational systems, service standards, staffing, and presentation across all front- and back-of-house areas
  • Work closely with client teams and building stakeholders to ensure seamless day-to-day operations and service delivery
  • Lead, motivate, and develop a wide management team, creating a culture of accountability, professionalism, and hospitality excellence
  • Oversee recruitment, onboarding, labour planning, and performance management to support operational success
  • Coach and support managers to deliver strong team engagement, training completion, and consistent service standards
  • Lead by example, embedding company values and a guest-first culture from the very beginning
  • Drive performance across revenue, labour, cost control, and operational efficiency
  • Review KPIs, guest feedback, and commercial performance to identify opportunities for continuous improvement
  • Partner with culinary and central teams to support innovation, guest engagement, and revenue-driving initiatives
  • Support the long-term success of the operation through strong planning, client engagement, and service development
  • Act as the key point of contact for clients and internal stakeholders, building trusted and collaborative relationships
  • Lead management meetings and operational planning to ensure alignment across all departments
  • Ensure compliance across food safety, health and safety, licensing, and company standards
  • Take ownership of guest feedback and service recovery, ensuring exceptional hospitality experiences are consistently delivered
  • Eligibility to work in the UK is required

What we offer

  • Company Sick Pay
  • Life Insurance (2 x annual salary)
  • 50% discount in our restaurant and 25% off at our cafes
  • Holidays increasing with length of service
  • Loyalty bonuses in line with the length of service
  • One paid day off each year to get involved in any community or charity volunteering activity of your choice
  • Retail, Grocery and Gym Discounts
  • Cycle to Work Scheme
  • Refer your friend scheme
  • Learning and Development Portal and further education with apprenticeship programs
  • G&F Support Scheme
  • Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)
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