General Manager Job at Marriott Bonvoy (Raleigh)

Job Description

The Hotel General Manager (GM) for Summit Hospitality Group is a senior leader Operations position. The General Manager is responsible for the day-to-day management of a single property (Marriott, Hilton, Hyatt, or historic hotel) to ensure optimum performance and continual improvement in five Key Results areas: Guest service satisfaction, profit/financial control, sales/marketing, property appearance and asset maintenance, and employee quality and morale. The General Manager is committed to running his/her hotel in accordance with Standard Operating Procedures and Policies as set out by Summit Hospitality Group. The General Manager shall see to the implementation of optimal and attractive products and services to the hotel’s target groups based on pre-agreed marketing plans and budgets. The General Manager ensures the correct production and distribution of hotel operating information to key corporate management executives including the President. The General Manager demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.

Job Responsibility

Implement the operating and financial plan for the hotel using best practices and SOP policies and procedures
achieve or exceed targeted top line revenue and GOP
The expectations of this position require a 50 hour work week which may include weekends/evenings (Saturday and/or Sunday). Act as a flag ship establishment for the brand
Committed to 100% guest satisfaction
Retain and maximize existing revenue opportunities and identify new revenue channels with the Sales team assigned to the property
Provide daily, weekly, and monthly reporting to Corporate Accounting
Manage the various department heads
Recruits qualified applicants and trains employees in accordance with company standards
Ensures employee related issues are resolved in a manner consistent with company policies
Committed to continuous operational improvement
Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance
Ability to organize multiple projects, prioritize multiple tasks, and meet deadlines
Successfully communicates and works with senior operations management
Embodies the Summit Hospitality Group culture: Where Service is the Ultimate Amenity
Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA
Responsible for preparing property operating budgets and business segment forecasts with Summit Hospitality Group’s Revenue Management team
Responsible for preparing yearly capital expenditure budget
Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit
Explains and manages financial activities
reconciles all financial accounts with Corporate Accounting
monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors
Works directly with Sales team to meet revenue objectives
Make sales calls
Identifies and seeks out potential business in local market. Maintains relationships with local companies and key leaders to increase property visibility within local market including City Convention and Visitors Bureau, Chamber of Commerce, etc.
Promotes 100% guest satisfaction throughout property
instills the 100% guest satisfaction objective to AGM/GSM/and hourly associates
Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
Recruits qualified candidates and trains them to company standards
Motivates and gives direction to all employees
acts as the Chief Morale Officer
Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, quality goals, etc.
Adheres to federal, state, and local employment laws and regulations
Manages employee personnel forms including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
Ensures viable key control program
good cash control procedures, and all property security measures and policies/procedures are maintained
Conducts coaching/counseling sessions
performance evaluations
prepares performance improvement plans, disciplinary documentation
conducts terminations
Mentors and develops AGM, GSM, and MIT
Performs duties in all aspects of hotel operations whenever needed
Serves as Manager on Duty
On-Call 24 hours a day
may include weekend(s)
and substitution on an emergency basis

Requirements

Minimum 3-5 years direct General Manager experience for national brands such as Marriott, Hilton, Hyatt
Demonstrated successful top line and GOP financial performance
proactive and results driven
Highly organized and efficient
requires minimal oversight to achieve company goals and objectives
Both a team player and captain (hands-on)
Socially engaged, passionate about the hotel business and serving guests, convincing and representative attitude
Excellent verbal and written communication skills
Proficient in MS Office software and hotel technology platforms such as Opera and Micros
Understands inventory management, contract management and contract negotiations
Understands franchisee policies and requirements
“Space” for further career development
F&B experience preferred
Degree in Hospitality Management preferred
Demonstrated ability to work in a fast paced business environment

Nice to have

F&B experience preferred
Degree in Hospitality Management preferred

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