General Manager Job at Casino Careersv (Carter Lake)

Job Description

Prairie Flower Casino is seeking a dynamic General Manager to drive success, inspire teams, and create unforgettable guest experiences. Join us and shape the next chapter in entertainment excellence! Working under the oversight of the Ponca Gaming Enterprise Board of Directors, the General Manager directs, plans, and implements the objectives of the casino business by actively maximizing revenues and corresponding net income before distributions using exceptional leadership skills while ensuring fair and equitable application of policies and procedures. This role is responsible for all administration functions, overseeing key gaming and executive level personnel, and the daily operations of Prairie Flower Casino including community relation activities.

Job Responsibility

Develops strategies and executes activities to drive and continually improve financial results, guest satisfaction, and human capital efficiencies
Direct and coordinate activities to plan procedures, establish responsibilities, and coordinate functions among departments
Direct and coordinate the promotion of services performed to develop new markets, increase the share of the market, and obtain a competitive position in the industry
Responsible for oversight of all internal controls and procedures to ensure protection of company assets and enforcement of Prairie Flower Casino policies and procedures
Ensures the highest level of integrity is maintained over the Tribal gaming operations
Maintains confidentiality and protects all proprietary information while holding others accountable for protection of company data
Sets expectations and accountability for Management level staff through coaching, guidance, and performance management
Ensures implementation of all strategic and brand initiatives with a focus on continuous improvement of results
Supports Management team in delivery of services and products to meet or exceed guest expectations and increase guest loyalty
Supports Human Resources on activities supporting tribal hiring preference through proactive methods
Sets expectations to hire, develop and retain top performing team members through all levels of the organization
Oversees casino financial and budget activities to fund operations, maximize investments, and increase efficiencies to achieve or exceed budget expectations
Develop trusting and respectful interaction with the Tribal Council and meeting or exceeding performance expectations of PGE
Builds a professional and respectful relationship with the Ponca Gaming Commission while working together to protect the assets of PGE
Ensures operational compliance with documented Authority approved policies and procedures, Tribal Minimum Internal Control Standards (TMICS), State/Tribal Compact, debt obligations, and any other pertinent compliance requirements
Analyze operations to evaluate performance of casino and staff to determine areas of cost reduction and program improvements
Develop and implement current and long-range operational goals, objectives, plans and policies for approval by PGE
Prepares and reviews business plans and operating budgets, coordinates development and monitors results of actual performance versus annual budget
Oversees Prairie Flower Casino marketing programs to ensure proper and cost-effective promotional activities are developed and coordinated to produce results in alignment with budgetary projections
Develops and monitors public relations policies designed to promote image of Prairie Flower Casino and build brand awareness and guest loyalty
Negotiate, execute, and oversee approved contracts with suppliers and distributors to ensure compliance with organizational policies and objectives
Handle complaints, arbitrate disputes, and resolve grievances
Provides for the fair and equitable treatment of all team members
Sets an expectation of safe work practices to ensure a safe and positive work environment for all Prairie Flower Team Members
Build a positive and productive culture in the workplace by listening to and considering Team Members' opinions and recognizing accomplishments
Bring coaching and mentoring skills to the team and encourage professional training and development where necessary
Required to work a standard work week and additional hours at the property on a routine basis
Follows all laws of Ponca Tribe of Nebraska
Is a role model and champion of Prairie Flower Casino’s Mission and Core Values

Requirements

Ten (10) years of demonstrated broad-based operational success in a Senior Executive Management position within the gaming industry with at least five (5) of those years in the capacity of General Manager within a casino environment required
Bachelor's degree in Business Administration or related discipline required
Outstanding written and oral communication skills and the ability to build and maintain business and organizational relationships are essential
Must know and understand complex laws, regulations, and guidelines governing casino operations, tribal law, and Native American casinos
Ability to display cultural competence and operate effectively within a multi-cultural setting
Knowledge or demonstrated ability to learn Tribal Gaming Ordinances, State/Tribal Compact, Tribal Minimum Internal Control Standards and authority approved policies and procedures related to gaming operations
Ability to act as a liaison to local government and other interested parties to maintain a positive relationship and possess the communication skills to establish and maintain relationships with State and Federal officials governing casino operations
Possess significant, demonstrated leadership ability, organizational and strategic agility, and the ability to build, lead and motivate and manage teams
Demonstrate problem‐solving and critical thinking
Demonstrate a team-first mindset, focused on teamwork, collaboration and collective success
Must possess extensive knowledge of Class III gaming
Ability to analyze, interpret and make operational, financial and budgetary decisions based on financial reports to drive the organization to meet and exceed financial goals
Must have basic math, and other pertinent technical skills
Successful experience in people management, developing budgets, customer service, and public relations
Ability to monitor and review information to detect problems, find solutions, and/or direct staff
Ability to maintain composure and professionalism in high stress situations
Must be flexible working within a 24/7 operations, including weekends, nights, and holidays as necessary to ensure smooth function of the operation
Must be able to obtain and maintain a valid Gaming license from the Ponca Gaming Commission
Must have and maintain a valid driver's license with a safe driving record

What we offer

Competitive Starting Wage
Free Medical, Dental & Vision Premiums to Full Time Team Members
Paid Full Time Team Member Basic Life Insurance
Short-Term & Long-Term Disability
Generous PTO Plan for Part Time & Full Time Team Members
Floating Holidays
Discounted Meals
Uniforms Provided
Free Fitness Center Membership
Free Convenient Team Member Parking
Excellent 401k Package & Other Optional Benefits

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