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General Manager

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Casino Careersv

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Location:
United States , Carter Lake

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Prairie Flower Casino is seeking a dynamic General Manager to drive success, inspire teams, and create unforgettable guest experiences. Join us and shape the next chapter in entertainment excellence! Working under the oversight of the Ponca Gaming Enterprise Board of Directors, the General Manager directs, plans, and implements the objectives of the casino business by actively maximizing revenues and corresponding net income before distributions using exceptional leadership skills while ensuring fair and equitable application of policies and procedures. This role is responsible for all administration functions, overseeing key gaming and executive level personnel, and the daily operations of Prairie Flower Casino including community relation activities.

Job Responsibility:

  • Develops strategies and executes activities to drive and continually improve financial results, guest satisfaction, and human capital efficiencies
  • Direct and coordinate activities to plan procedures, establish responsibilities, and coordinate functions among departments
  • Direct and coordinate the promotion of services performed to develop new markets, increase the share of the market, and obtain a competitive position in the industry
  • Responsible for oversight of all internal controls and procedures to ensure protection of company assets and enforcement of Prairie Flower Casino policies and procedures
  • Ensures the highest level of integrity is maintained over the Tribal gaming operations
  • Maintains confidentiality and protects all proprietary information while holding others accountable for protection of company data
  • Sets expectations and accountability for Management level staff through coaching, guidance, and performance management
  • Ensures implementation of all strategic and brand initiatives with a focus on continuous improvement of results
  • Supports Management team in delivery of services and products to meet or exceed guest expectations and increase guest loyalty
  • Supports Human Resources on activities supporting tribal hiring preference through proactive methods
  • Sets expectations to hire, develop and retain top performing team members through all levels of the organization
  • Oversees casino financial and budget activities to fund operations, maximize investments, and increase efficiencies to achieve or exceed budget expectations
  • Develop trusting and respectful interaction with the Tribal Council and meeting or exceeding performance expectations of PGE
  • Builds a professional and respectful relationship with the Ponca Gaming Commission while working together to protect the assets of PGE
  • Ensures operational compliance with documented Authority approved policies and procedures, Tribal Minimum Internal Control Standards (TMICS), State/Tribal Compact, debt obligations, and any other pertinent compliance requirements
  • Analyze operations to evaluate performance of casino and staff to determine areas of cost reduction and program improvements
  • Develop and implement current and long-range operational goals, objectives, plans and policies for approval by PGE
  • Prepares and reviews business plans and operating budgets, coordinates development and monitors results of actual performance versus annual budget
  • Oversees Prairie Flower Casino marketing programs to ensure proper and cost-effective promotional activities are developed and coordinated to produce results in alignment with budgetary projections
  • Develops and monitors public relations policies designed to promote image of Prairie Flower Casino and build brand awareness and guest loyalty
  • Negotiate, execute, and oversee approved contracts with suppliers and distributors to ensure compliance with organizational policies and objectives
  • Handle complaints, arbitrate disputes, and resolve grievances
  • Provides for the fair and equitable treatment of all team members
  • Sets an expectation of safe work practices to ensure a safe and positive work environment for all Prairie Flower Team Members
  • Build a positive and productive culture in the workplace by listening to and considering Team Members' opinions and recognizing accomplishments
  • Bring coaching and mentoring skills to the team and encourage professional training and development where necessary
  • Required to work a standard work week and additional hours at the property on a routine basis
  • Follows all laws of Ponca Tribe of Nebraska
  • Is a role model and champion of Prairie Flower Casino’s Mission and Core Values

Requirements:

  • Ten (10) years of demonstrated broad-based operational success in a Senior Executive Management position within the gaming industry with at least five (5) of those years in the capacity of General Manager within a casino environment required
  • Bachelor's degree in Business Administration or related discipline required
  • Outstanding written and oral communication skills and the ability to build and maintain business and organizational relationships are essential
  • Must know and understand complex laws, regulations, and guidelines governing casino operations, tribal law, and Native American casinos
  • Ability to display cultural competence and operate effectively within a multi-cultural setting
  • Knowledge or demonstrated ability to learn Tribal Gaming Ordinances, State/Tribal Compact, Tribal Minimum Internal Control Standards and authority approved policies and procedures related to gaming operations
  • Ability to act as a liaison to local government and other interested parties to maintain a positive relationship and possess the communication skills to establish and maintain relationships with State and Federal officials governing casino operations
  • Possess significant, demonstrated leadership ability, organizational and strategic agility, and the ability to build, lead and motivate and manage teams
  • Demonstrate problem‐solving and critical thinking
  • Demonstrate a team-first mindset, focused on teamwork, collaboration and collective success
  • Must possess extensive knowledge of Class III gaming
  • Ability to analyze, interpret and make operational, financial and budgetary decisions based on financial reports to drive the organization to meet and exceed financial goals
  • Must have basic math, and other pertinent technical skills
  • Successful experience in people management, developing budgets, customer service, and public relations
  • Ability to monitor and review information to detect problems, find solutions, and/or direct staff
  • Ability to maintain composure and professionalism in high stress situations
  • Must be flexible working within a 24/7 operations, including weekends, nights, and holidays as necessary to ensure smooth function of the operation
  • Must be able to obtain and maintain a valid Gaming license from the Ponca Gaming Commission
  • Must have and maintain a valid driver's license with a safe driving record
What we offer:
  • Competitive Starting Wage
  • Free Medical, Dental & Vision Premiums to Full Time Team Members
  • Paid Full Time Team Member Basic Life Insurance
  • Short-Term & Long-Term Disability
  • Generous PTO Plan for Part Time & Full Time Team Members
  • Floating Holidays
  • Discounted Meals
  • Uniforms Provided
  • Free Fitness Center Membership
  • Free Convenient Team Member Parking
  • Excellent 401k Package & Other Optional Benefits

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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