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Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.
Job Responsibility:
Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities
Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction
Trains and oversees aquatics department to provide superior swim instruction
Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training
Provides sales and marketing training to all qualified sales staff
Provides direction in the retail and vending departments
Trains and oversees private party staff
Gains knowledge and experience in the Links software
Gains a high level of knowledge and experience in the GSS pool operations
Initiates and oversees workplace employee activities
Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures
Maintains current certifications and stays up-to-date professionally
Schedules staff and manages payroll
Requirements:
Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED required
Bachelor’s degree in business administration, communications or equivalent is desired
Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred
Three to five years management experience is required
Lifeguard, CPR/AED and First Aid certifications required
Nice to have:
Bachelor’s degree in business administration, communications or equivalent
Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor