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The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.
Job Responsibility:
Be available to work a flexible schedule, including weekends, holidays, and varied shifts
Focus on achievement of hotel financial goals / budget targets
Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals
Develop accurate and aggressive long and short-range financial objectives consistent with property objectives
Ensure that all Shaner and franchise operating standards are followed
Be accessible to guests and employees
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures