General Manager

• Understand the center’s key KPIs and financials to make informed and responsible business decisions
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• Manage the weekly coaching schedule & ensure shifts are covered daily
• Schedule and sell KidStrong events such as camps and parties, to maximize center profitability
• Support the centers social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool
• Finalize sales and bookings that are generated through online self-sign-up flow
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships
• Foster a coaching culture - see something, say something
• The GM will be over the center's Assistant General Manager (AGM), along with the rest of the coaching team, which consists of 6 - 10 part-time coaches
• Continuously assess and evaluate coaches based on the KidStrong Coach DNA profile and class quality
• Recruit, screen, interview, onboard, manage, train, and coaching candidates as needed to ensure center is staffed
• Manage and support the ongoing professional development of staff through LearnUpon, our online education resource
• Lead monthly center level staff meetings focused on - development, productivity, programming, and product
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in center
• Attend weekly leadership meetings
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it
• Demonstrate and manage the implementation of various programming and curriculum elements
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety
• Approximately 5 - 10 coaching hours per week

• An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old
• A passion for working with children is non-negotiable
• Comfortable speaking to parents/guardians regarding a variety of topics
• Previous experience in management is required
• A basic proficiency with technology systems such as google platforms (gmail, calendar, sheets, docs), as well as CRM tools such a Hubspot, Podium, and KidStrong systems
• Intermediate knowledge of physiology, exercise techniques, and body mechanics
• Exhibit High Standards
• Leads by Example
• Passion
• Command Presence
• Desire to Teach Kids
• Professional
• Mentor
• Planning/Organizing
• Oral/Written Communication
• Teamwork
• Coachable/Low Ego Mindset
• Adaptability

Prior experience as a pediatric OT/PT is a plus, but not required

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development