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General Manager

United States, Ann Arbor Employment contract · Job Posted March 13, 2026
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Job Description

Aramark is seeking candidates for a General Manager position at University of Michigan Health in Ann Arbor, MI. This role oversees multiple contracted services—typically generating $2–15M+ in revenue—to meet operational, financial, and client objectives. A key component of this position includes leadership of our retail food services, ensuring exceptional service delivery, operational efficiency, and a strong customer experience. Successful candidates bring strong operational leadership, financial acumen, relationship‑building skills, and a commitment to safety and service excellence. With a deep understanding of the client’s environment, the General Manager leads a team dedicated to making a meaningful impact each day.

Job Responsibility

  • Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
  • Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
  • Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
  • Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations
  • In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
  • Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
  • Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times

Requirements

  • Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
  • The ability to focus on client and customer services, entrepreneurship and building and growing a strong business
  • Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
  • Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
  • Meaningful experience in service industry, contract services, or hospitality environment
  • Proven ability leading through other managers
  • Experience in creating and managing a department budget, financial controls and analysis
  • Experience crafting product sales strategies and implementing operational programs and initiatives

What we offer

Sign-on Bonus: $5,000

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