General Manager

• Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation
• Verifies implementation of service strategy and initiatives
• Holds property leadership team accountable for strategy execution and guides their individual professional development
• Verifies that sales engines are leveraged and initiates independent and proactive sales activities
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results
• Builds strong relationships with local officials, businesses, and customers
• Stays current with industry trends and monitors strengths and weakness of competition
• Explores new business opportunities
• Develops business plans
• Translates Marriott global strategic plan into one that can be executed on property
• Executes business plans
• Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability
• Evaluates the success of property business strategies
• Works closely with Sales and Marketing team to develop revenue generating strategies
• Identifies new business leads, develops tailored sales approach
• Validates that sales and marketing strategy is aligned with brand strategy
• Verifies that property leaders understand and leverage Marriott demand engines
• Augments guest preference for property through booking ease and quality interactions
• Creates a cohesive and high-performance Executive Committee
• Coaches Executive Committee
• Creates learning and development opportunities for employees
• Creates and effectively executes development plans
• Identifies resource needs to strengthen property team
• Creates succession plans
• Actively supports the staffing process
• Reviews business related data
• Analyzes business information
• Integrates business information into business plans
• Verifies that all employees are treated fairly, and with respect
• Builds rapport with employees
• Verifies that pay and benefits are appropriate for labor market
• Works with Human Resources to maximize employee engagement
• Works with Revenue Management team to develop effective pricing strategies
• Established revenue strategy that supports the hotel’s positioning
• Ensures demand forecasting and sound revenue practices are in place
• Identifies ways to grow occupancy, RevPAR, and market share
• Controls labor and capital expenses
• Builds strong rapport with property owners
• Keeps owner informed of brand initiatives and guest experiences
• Provides owners with in-depth analysis of property performance
• Manages an effective balance between owner interests and Marriott brand interests
• Develops and effectively promotes ideas for improving property service and profitability
• Interacts with guests and other customers on a frequent basis to obtain feedback
• Utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery
• Emphasizes and holds leadership team accountable for addressing service failures
• Establishes presence in the market
• Anticipates needs of large groups or high profile guests
• Verifies that products, services, and events attain the appropriate publicity
• Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards
• Conducts both routine and short-notice quality assurance audits
• Holds employees accountable for performing audits
• Conducts detailed walk-throughs
• Validates that employees are appropriately trained and performing to standard

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
• A minimum of 5-year experience as a General Manager in a luxury hotel of a world-renowned brand
• Experience as a General Manager of a luxury hotel that employs at least 300 people and/or has $40M in yearly revenue
• Ability and willingness to work flexible hours including weekends, holidays and late nights

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