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General Manager for Hyde & Seek Hotel, a landmark property joining Marriott’s Tribute Portfolio after a full refurbishment. The hotel is being reimagined as an upscale, bohemian oasis with all-day food and drink experiences, a glass-roofed courtyard, and a state-of-the-art gym. Located at 1 Lancaster Gate, London.
Job Responsibility:
Strategic business leader of all property operations
Develop and deliver the operational strategy
Establish and implement the brand service strategy and initiatives
Work closely with the ownership and with the on & off property teams
Act as the conduit to deliver the agreed operational strategies
Deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees
Supervise, coordinate and control the activity of all departments and teams
Ensure that the highest quality of service is offered, while respecting procedures in place
Achieve the objectives set in collaboration with the owners and managing company
Mobilise the necessary human and material resources
Monitor the hotel’s commercial strategy
Manage budgets
Maintain the property’s good financial health
Requirements:
A GM with a strong commercial focus and background
Previous pre-opening experience is required, ideally gained within the Marble Arch area with Marriott or a comparable brand
Good financial and analytical skills (e.g., ability to analyse P&L statements, develop operating budgets, forecast)
A working commercial understanding including revenue management, ecommerce, and sales
Has demonstrated the ability to build high performing teams, driving action through all resources
Strong communication, coaching, mentoring, negotiation, and mediation skills
can articulate compelling ideas
Change management - must have the ability to support, manage and initiate change within the organization
Able to develop and maintain effective relationships with both internal and external stakeholders
Demonstrates ability to deliver results and shows capability when faced with complexity and ambiguity
Experience in evaluating business trends. Developing, and successfully implementing new operational programs and strategies that enhance business performance
Demonstrates success in evaluating risks and developing proactive strategies and plans to mitigate business issues
Successful track record of creating positive associate and customer relations
Strong Leadership skills
communication, negotiation, conflict resolution and decision making, with the ability to guide and influence others in a positive way
Ability to translate business needs into what needs to get done
ensures that all work is completed effectively, solving problems, and monitoring the progress of work against schedules and budgets while maintaining high performance standards
Deliberate in actions driving a clear sense of urgency in others. Capable of juggling multiple operations and dealing effectively with changing and ambiguous situations
Self-motivated with the ability to take constructive action without relying on direction from others
Recognizes, celebrates and rewards individual and collective successes
Proven success in talent management (hiring and development)
What we offer:
Competitive salary and package
Exclusive employee discounted rate to Marriott and Cycas hotels
Continuous paid training and development opportunities