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We're looking for a dynamic and experienced General Manager to lead operations at a Defence site in Salisbury. This is a high-impact leadership role, overseeing multiple service lines across Catering, Hospitality, Facilities Management, and Retail. You'll manage key relationships with our clients—Army personnel and Ministry of Defence stakeholders—while driving operational excellence and exceptional service delivery. You’ll lead a team of 6 departmental managers and oversee approximately 70 team members, ensuring consistent quality, compliance, and efficiency across all service areas.
Job Responsibility:
Lead, coach, and inspire your management team and frontline staff to deliver exceptional results across all Soft FM services
Manage client and stakeholder relationships effectively, always acting with commercial awareness and professionalism
Ensure full compliance with company policies, health & safety regulations (HACCP, Risk Assessments, Incident Reporting), and MOD standards
Drive continuous improvement in service delivery, customer satisfaction, and operational efficiency
Manage budgets, oversee Profit & Loss performance, and ensure financial targets are met or exceeded
Work closely with strategic partners, subcontractors, and clients to ensure contractual KPIs and service expectations are achieved
Implement and maintain CRM and retention plans in collaboration with the Regional Manager
Requirements:
Proven leadership experience in a Soft FM, foodservice, or similar operational role
Experience managing a diverse, multi-functional team in a fast-paced environment
Strong commercial acumen with previous P&L accountability
Excellent communication and stakeholder management skills
Demonstrable success in growing organic sales and improving service delivery
Strong understanding of health and safety protocols and operational compliance
Nice to have:
Military or Defence sector experience, or working knowledge of MOD contracts
Project/change management capabilities
Strong IT literacy and comfort with web-based communication tools
Experience in hospitality, food production, or facilities management operations
What we offer:
Compass will be providing a free meal or equivalent Subsidy while working
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Regular emails filled with the best discounts and savings available
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes