General Manager

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor. Duties include but not limited to: Commercial: Taking responsibility for the business performance at the location delivering company forecast and yearly targets. To analyse and drive profitable sales whilst constantly improving standards. To organise marketing activities, such as promotional event and discount schemes. People Management: Offer clear directions and briefings to the team. To offer effective feedback on performance through structured reviews. To recruit the best team members for the location. Client Service: To build and maintain a solid and professional relationship with John Lewis. To ensure effective communication and engagement with John Lewis. To regularly monitor customer feedback and produce a suitable action plan based on the results. Health & Safety, Food Safety and ESG: To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits. To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.