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General Manager for The Ritz-Carlton Residences, Hanoi, an 8-storey standalone building with 104 residential units. The role involves implementing high standards, managing property operations and finances, leading teams, managing stakeholder relationships, ensuring profitability, and managing the owner experience to deliver luxury service.
Job Responsibility:
Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection
Operates within the constraints of the residences budget
Provides timely reporting of financial performance and projections to the Board
Manages luxury condominium facilities and all departments working within the building
Serves as a Liaison to Association shared services Directors
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment
Implements training programs related to property management reinforcing constant quality service
Continuously identifies and corrects building and service defects while providing increase in value
Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results
Actively involved in the local community and builds strong relationships with local officials, businesses, and customers
Requirements:
Luxury hospitality experience
Hands-on approach in reviewing minutia, selecting and training talent
Strong financial acumen
Strong stakeholder management with executive skillset
Local Vietnamese with strong understanding of local culture, regulations, and business practices (preferred)
Nice to have:
Local Vietnamese with strong understanding of local culture, regulations, and business practices
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