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General Manager at Canada’s leading casual dining restaurant, Boston Pizza, oversees the daily operations to ensure the delivery of a great Guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and the organizational skills needed to support a dynamic team. They also have to be passionate about developing & motivating their team members and being able to recognize star performers. The General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also believe in championing a fun and safe work environment and contributing to a thriving workplace culture.
Job Responsibility:
Plan, direct, and oversee both Front of the House and Heart of the House operations, ensuring both work together as one
Lead by example and work alongside team members
Oversee hiring and team member training and make final hiring decisions
Develop and implement operational procedures to ensure efficient service delivery to our Guests
Monitor and adjust work schedules, as required, according to daily reservation volumes and events
Manage all reservations for hockey teams, school lunches, and related programs
Evaluate team members' performance, coach, and provide constructive feedback
Critically ensure all targets for labour and food costs are met
Conduct weekly inventories for beer, liquor, wine, and draft, maintaining less than 2% variance and troubleshooting any issues
Track total gross profit per period and submit weekly reports to accountants, including inventory, every Monday before the store opens
Monitor revenues, sales reports, and make operational decisions in alignment with budgets
Attend to Guests’ feedback and ensure their satisfaction
Be the main point of contact for health and safety inspections and compliance
Collaborate with vendors to negotiate pricing and ensure timely delivery of supplies
Work to attract Guests by developing and implementing marketing, advertising, public and community relations programs
Requirements:
Completion of secondary school (high school)
Minimum 5 years of experience in the Food Service Industry at a supervisory or managerial level
BC Serving it Right responsible beverage service training program certification
Nice to have:
Achieve goals through strong organizational skills and effective time management
Build relationships by finding common ground and work cohesively with all team members
Be committed to championing the “Foundations of Hospitality”, “Heart of Hospitality”, Boston Pizza’s Brand Standards and Food Safety
Effectively communicate, share goals, challenges, and continuously coach the team on ways to progress
Maintain composure and thrive in a fast-paced environment
Be driven by professional development opportunities and consistently seek new learning and skill-building moments
Always enhance the Guest and team member experience
What we offer:
Co-paid 50/50 dental & medical benefits will be available after 6 months of consecutive work (50/50 split between the employee and the employer)