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General Manager

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KemperSports

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Location:
United States , Pasco

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

155000.00 - 170000.00 USD / Year
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Job Description:

The General Manager (GM) serves as the senior on-site leader responsible for managing and directing the overall operational and fiscal performance of the golf course and resort during the development, grow-in, and pre-opening phases. The GM operates in compliance and accordance with Company policies and procedures while establishing the foundation for long-term success. This role is charged with developing and implementing fiscal, operational, and business development plans and strategies; establishing and administering operational standards and quality performance guidelines for all operating functions and staff; and leading the organization from development through opening and stabilization. The General Manager will build and lead the founding team, oversee pre-opening readiness, coordinate membership sales, and serve as the primary ambassador and public face of the property throughout the grow-in period and beyond.

Job Responsibility:

  • Lead all pre-opening activities in coordination with ownership, development partners, architects, agronomy consultants, contractors, and KemperSports support teams
  • Establish operating standards, policies, procedures, and service culture prior to opening
  • Partner closely with the Golf Course Superintendent to monitor grow-in progress, readiness timelines, and agronomic milestones
  • Develop and manage pre-opening budgets, forecasting, and operating plans
  • Ensure compliance with local, state, and regulatory requirements prior to opening
  • Recruit, hire, and onboard all key department leaders
  • Build a service-driven, values-based culture aligned with ownership vision
  • Create training programs and onboarding processes to prepare the team for opening day excellence
  • Serve as coach and mentor to department leaders, setting clear performance expectations
  • Lead the sale of a select group of founding memberships
  • Serve as the primary ambassador of the property to members, community stakeholders, vendors, and local leaders
  • Host site tours, events, and presentations showcasing the vision, progress, and future experience of the resort
  • Partner with ownership on pricing strategy, membership positioning, and early-stage marketing initiatives
  • Design and implement operational systems for golf operations, member services, retail, and food & beverage
  • Prepare the property for soft opening, preview play, and grand opening
  • Ensure guest and member experience standards are clearly defined and consistently delivered
  • Oversee risk management, safety protocols, and asset protection
  • Direct, coordinate and monitor the development the facility’s annual business plan and operating/capital budgets
  • Monitor and evaluate financial performance relative to budget goals and objectives
  • Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards
  • Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment
  • Manage the proper communication of system activities to help ensure coordination of activities between departments
  • Provide appropriate leadership in accordance with Company culture and mission statement to promote positive employee morale and performance quality
  • Provide direction, supervision, and guidance to subordinate management staff
  • Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc
  • Assess the quality of customer service activities in all departments
  • Develop and maintain positive relationships with clients, municipal officials, and community organizations
  • Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations
  • Assure the efficient and timely submission of all required operational, financial, budgetary, and related reports

Requirements:

  • College degree preferred
  • PGA Class A or CMAA certification and experience preferred
  • 5 years applicable functional, supervisory and/or management experience, preferably in the golf industry
  • Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management
  • Demonstrated quality written, verbal, and interpersonal communication skills
  • Ability to analyze and solve problems
  • efficiently handle multiple duties under pressure with minimal supervision
  • work flexible hours as required including nights/weekends
  • Positive attitude, professional manner and appearance in all situations
  • Must have the ability to: Read and write (English)
  • Communicate verbally with staff members and/or customers
  • Give and/or follow verbal and written instructions
  • Supervise subordinates
  • Visually inspect all work areas, golf course and grounds
  • See players on the golf course, and to follow the flight of golf balls
  • Perform mathematical calculations involving fractions, decimals, and percentages
  • Retrieve, read and interpret information from technical sources
  • Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
  • Lift up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly
What we offer:
  • Health insurance
  • retirement plan
  • paid time off
  • professional development support

Additional Information:

Job Posted:
February 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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