General Manager Job at KemperSports (Pasco)

Job Description

The General Manager (GM) serves as the senior on-site leader responsible for managing and directing the overall operational and fiscal performance of the golf course and resort during the development, grow-in, and pre-opening phases. The GM operates in compliance and accordance with Company policies and procedures while establishing the foundation for long-term success. This role is charged with developing and implementing fiscal, operational, and business development plans and strategies; establishing and administering operational standards and quality performance guidelines for all operating functions and staff; and leading the organization from development through opening and stabilization. The General Manager will build and lead the founding team, oversee pre-opening readiness, coordinate membership sales, and serve as the primary ambassador and public face of the property throughout the grow-in period and beyond.

Job Responsibility

Lead all pre-opening activities in coordination with ownership, development partners, architects, agronomy consultants, contractors, and KemperSports support teams
Establish operating standards, policies, procedures, and service culture prior to opening
Partner closely with the Golf Course Superintendent to monitor grow-in progress, readiness timelines, and agronomic milestones
Develop and manage pre-opening budgets, forecasting, and operating plans
Ensure compliance with local, state, and regulatory requirements prior to opening
Recruit, hire, and onboard all key department leaders
Build a service-driven, values-based culture aligned with ownership vision
Create training programs and onboarding processes to prepare the team for opening day excellence
Serve as coach and mentor to department leaders, setting clear performance expectations
Lead the sale of a select group of founding memberships
Serve as the primary ambassador of the property to members, community stakeholders, vendors, and local leaders
Host site tours, events, and presentations showcasing the vision, progress, and future experience of the resort
Partner with ownership on pricing strategy, membership positioning, and early-stage marketing initiatives
Design and implement operational systems for golf operations, member services, retail, and food & beverage
Prepare the property for soft opening, preview play, and grand opening
Ensure guest and member experience standards are clearly defined and consistently delivered
Oversee risk management, safety protocols, and asset protection
Direct, coordinate and monitor the development the facility’s annual business plan and operating/capital budgets
Monitor and evaluate financial performance relative to budget goals and objectives
Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards
Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment
Manage the proper communication of system activities to help ensure coordination of activities between departments
Provide appropriate leadership in accordance with Company culture and mission statement to promote positive employee morale and performance quality
Provide direction, supervision, and guidance to subordinate management staff
Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc
Assess the quality of customer service activities in all departments
Develop and maintain positive relationships with clients, municipal officials, and community organizations
Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations
Assure the efficient and timely submission of all required operational, financial, budgetary, and related reports

Requirements

College degree preferred
PGA Class A or CMAA certification and experience preferred
5 years applicable functional, supervisory and/or management experience, preferably in the golf industry
Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management
Demonstrated quality written, verbal, and interpersonal communication skills
Ability to analyze and solve problems
efficiently handle multiple duties under pressure with minimal supervision
work flexible hours as required including nights/weekends
Positive attitude, professional manner and appearance in all situations
Must have the ability to: Read and write (English)
Communicate verbally with staff members and/or customers
Give and/or follow verbal and written instructions
Supervise subordinates
Visually inspect all work areas, golf course and grounds
See players on the golf course, and to follow the flight of golf balls
Perform mathematical calculations involving fractions, decimals, and percentages
Retrieve, read and interpret information from technical sources
Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
Lift up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly

What we offer

Health insurance
retirement plan
paid time off
professional development support

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